Retail Sales Worker Lead - Cleveland Zoo Retail Merchandise
Aramark, Cleveland, OH, United States
The Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers. Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Retail Sales Lead Workers are expected to serve as an example for the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. Furthermore, they will maintain a professional and enthusiastic atmosphere even in the absence of management.
Title: Retail Sales Worker Lead - Cleveland Zoo Retail Merchandise Requisition #: 635125
Location: Cleveland, OH, 44109
Job Description The Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers. Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Retail Sales Lead Workers are expected to serve as an example for the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. Furthermore, they will maintain a professional and enthusiastic atmosphere even in the absence of management.
Compensation Data Hourly rate: $14.00 to $16.00.
Benefits: Aramark offers comprehensive benefit programs and services for eligible employees, including medical, dental, vision, work/life resources, retirement savings (401(k)), paid days off such as parental leave and disability coverage. Benefits vary by location.
Job Responsibilities
Perform all Sales Associate and General Utility Worker duties.
Hold pre‑shift meetings to ensure the team is aware of the day’s tasks and any other operational information.
Be a knowledgeable concierge resource for guests and the surrounding area.
Ensure all guests are greeted when they walk into the store.
Train Sales Associates and General Utility Workers, developing a customer‑service focused team.
Maintain smooth operations in the manager’s absence and handle all customer relations issues effectively.
Respond to all customer complaints and resolve them efficiently and professionally.
Keep an inventory of stock, noting out‑of‑stock items or possible shortages.
Order merchandise and other items in appropriate quantities from the warehouse and vendors.
Complete monthly safety inspections and file incident and injury reports on an ongoing basis.
Ensure the store is clean and maintains a pleasant atmosphere.
Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various POS and Property Management System software.
Lead all aspects of nightly close‑out and reconcile cash with daily sales at the end of the shift.
Assist with hourly audit of cashier documentation.
Assist management in scheduling employees in accordance with labor budgets and assign work tasks.
Assist with hiring General Utility Workers and Sales Associates.
Coordinate, correct, supervise, and submit department payroll, ensuring accuracy and timely reporting.
Qualifications
Previous retail experience preferred.
Mathematical skills required to facilitate sales reports and audits.
Must be of legal age to work with alcohol and provide proof of responsible alcohol training and certification where applicable.
Flexible, willing to work a rotational schedule that may include weekends and holidays.
Fluent in both spoken and written content in the native language.
Computer literate in MS Office programs.
Ability to operate equipment such as photocopier, vacuum cleaner, calculator, printer, telephone, computer, and POS system.
Professional grooming and appearance.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
EEO Statement Aramark believes that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to, all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
About Aramark Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
Aramark proudly serves millions of guests every day through food and facilities in 15 countries around the world. Our focus is helping employees reach their full potential.
#J-18808-Ljbffr
Title: Retail Sales Worker Lead - Cleveland Zoo Retail Merchandise Requisition #: 635125
Location: Cleveland, OH, 44109
Job Description The Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers. Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Retail Sales Lead Workers are expected to serve as an example for the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. Furthermore, they will maintain a professional and enthusiastic atmosphere even in the absence of management.
Compensation Data Hourly rate: $14.00 to $16.00.
Benefits: Aramark offers comprehensive benefit programs and services for eligible employees, including medical, dental, vision, work/life resources, retirement savings (401(k)), paid days off such as parental leave and disability coverage. Benefits vary by location.
Job Responsibilities
Perform all Sales Associate and General Utility Worker duties.
Hold pre‑shift meetings to ensure the team is aware of the day’s tasks and any other operational information.
Be a knowledgeable concierge resource for guests and the surrounding area.
Ensure all guests are greeted when they walk into the store.
Train Sales Associates and General Utility Workers, developing a customer‑service focused team.
Maintain smooth operations in the manager’s absence and handle all customer relations issues effectively.
Respond to all customer complaints and resolve them efficiently and professionally.
Keep an inventory of stock, noting out‑of‑stock items or possible shortages.
Order merchandise and other items in appropriate quantities from the warehouse and vendors.
Complete monthly safety inspections and file incident and injury reports on an ongoing basis.
Ensure the store is clean and maintains a pleasant atmosphere.
Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various POS and Property Management System software.
Lead all aspects of nightly close‑out and reconcile cash with daily sales at the end of the shift.
Assist with hourly audit of cashier documentation.
Assist management in scheduling employees in accordance with labor budgets and assign work tasks.
Assist with hiring General Utility Workers and Sales Associates.
Coordinate, correct, supervise, and submit department payroll, ensuring accuracy and timely reporting.
Qualifications
Previous retail experience preferred.
Mathematical skills required to facilitate sales reports and audits.
Must be of legal age to work with alcohol and provide proof of responsible alcohol training and certification where applicable.
Flexible, willing to work a rotational schedule that may include weekends and holidays.
Fluent in both spoken and written content in the native language.
Computer literate in MS Office programs.
Ability to operate equipment such as photocopier, vacuum cleaner, calculator, printer, telephone, computer, and POS system.
Professional grooming and appearance.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
EEO Statement Aramark believes that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to, all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
About Aramark Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
Aramark proudly serves millions of guests every day through food and facilities in 15 countries around the world. Our focus is helping employees reach their full potential.
#J-18808-Ljbffr