Retail Sales Worker Lead - Cleveland Zoo Retail Merchandise
Aramark, Cleveland, OH, United States
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Retail Sales Worker Lead - Cleveland Zoo Retail Merchandise Requisition #: 635125
Location: Cleveland, OH, US, 44109
Job Description The Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers. Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Retail Sales Lead Workers are expected to serve as an example for the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. Furthermore, they will maintain a professional and enthusiastic atmosphere even in the absence of management.
Compensation The hourly rate for this position is $14.00 to $16.00.
Benefits Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
Job Responsibilities
Perform all Sales Associate and General Utility Worker duties
Hold pre‑shift meetings to ensure that the team is aware of the day’s tasks, VIPs, Be the Difference & Safety of the day, and any other miscellaneous information to ensure successful operations
Serve as a concierge resource for guests, being highly knowledgeable about surrounding areas
Greet all guests when they walk into the store
Train Sales Associates and General Utility Workers in their roles, helping to develop a team of customer‑service focused professionals
Ensure smooth operations and handle customer relations issues effectively in the manager’s absence
Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
Keep an inventory of stock, noting any out‑of‑stock items or possible shortages
Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
Complete monthly safety inspections and file incident and injury reports as required
Maintain cleanliness and a pleasant atmosphere in the store
Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs
Lead all aspects of nightly close‑out, balancing cash with daily sales at the end of the shift
Perform nightly audit of cashier documentation as needed
Assist management in scheduling employees in accordance with labor budgets and assigning work tasks to Sales Associates and General Utility Workers
Assist with hiring General Utility Workers and Sales Associates as required
Coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy, proper transfer of labor, and timely weekly reporting
At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Previous retail experience preferred
Mathematical skills required to facilitate sales reports and audits
Must be of legal age to work with alcohol
Must provide proof of having earned a responsible alcohol training and certification program where applicable
Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
Must be fluent in the native language, both spoken and written
Must be computer literate in MS Office programs
Ability to operate equipment such as photocopier, vacuum cleaner, calculator, printer, telephone, computer, and Point of Sale (POS) System
Must be well groomed and always maintain a high level of professionalism
This role may have physical demands, including but not limited to lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or use of Personal Protective Equipment (PPE).
Equal Opportunity & Anti-Discrimination Statement At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
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Retail Sales Worker Lead - Cleveland Zoo Retail Merchandise Requisition #: 635125
Location: Cleveland, OH, US, 44109
Job Description The Retail Sales Lead Worker coordinates store operations, supporting and training the utility workers and cashiers. Assign the day’s work tasks to the Sales Associates and General Utility Workers; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Retail Sales Lead Workers are expected to serve as an example for the Retail Workers and General Utility Workers to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. Furthermore, they will maintain a professional and enthusiastic atmosphere even in the absence of management.
Compensation The hourly rate for this position is $14.00 to $16.00.
Benefits Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
Job Responsibilities
Perform all Sales Associate and General Utility Worker duties
Hold pre‑shift meetings to ensure that the team is aware of the day’s tasks, VIPs, Be the Difference & Safety of the day, and any other miscellaneous information to ensure successful operations
Serve as a concierge resource for guests, being highly knowledgeable about surrounding areas
Greet all guests when they walk into the store
Train Sales Associates and General Utility Workers in their roles, helping to develop a team of customer‑service focused professionals
Ensure smooth operations and handle customer relations issues effectively in the manager’s absence
Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
Keep an inventory of stock, noting any out‑of‑stock items or possible shortages
Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
Complete monthly safety inspections and file incident and injury reports as required
Maintain cleanliness and a pleasant atmosphere in the store
Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs
Lead all aspects of nightly close‑out, balancing cash with daily sales at the end of the shift
Perform nightly audit of cashier documentation as needed
Assist management in scheduling employees in accordance with labor budgets and assigning work tasks to Sales Associates and General Utility Workers
Assist with hiring General Utility Workers and Sales Associates as required
Coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy, proper transfer of labor, and timely weekly reporting
At Aramark, developing new skills and doing what it takes to get the job done makes a positive impact for our employees and our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Previous retail experience preferred
Mathematical skills required to facilitate sales reports and audits
Must be of legal age to work with alcohol
Must provide proof of having earned a responsible alcohol training and certification program where applicable
Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
Must be fluent in the native language, both spoken and written
Must be computer literate in MS Office programs
Ability to operate equipment such as photocopier, vacuum cleaner, calculator, printer, telephone, computer, and Point of Sale (POS) System
Must be well groomed and always maintain a high level of professionalism
This role may have physical demands, including but not limited to lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or use of Personal Protective Equipment (PPE).
Equal Opportunity & Anti-Discrimination Statement At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
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