Remote Customer Advocacy Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Marketing Manager - REMOTE. In this role, you will own the customer communications engine and storytelling motion to enhance customer engagement. Your impact will be felt across the organization as you implement innovative email marketing strategies and develop customer advocacy programs that drive pipeline growth. By collaborating cross-functionally, you will ensure that customer insights and feedback are at the forefront of all initiatives, optimizing every touchpoint along the customer journey. This role is pivotal in highlighting the brand's value and elevating the overall customer experience. You will thrive in a collaborative, fast-paced environment where your strategic thinking will directly contribute to company growth.

Accountabilities

Own email marketing strategy and execution — ABM, lifecycle, and nurture campaigns

Build evergreen and drip sequences that move prospects and customers through the funnel

Apply email best practices: segmentation, deliverability, A/B testing, and copywriting

Ensure communications align with messaging and positioning framework set by Product Marketing

Orchestrate the customer advocacy program: wins, references, case studies, and testimonials

Partner with content writers and the brand/design team to develop compelling customer stories

Build a library of proof points — logos, quotes, case studies to support Sales and Marketing

Drive awareness and pipeline growth for new product and feature launches

Requirements

Hands-on email marketing experience: ABM, lifecycle, nurture, segmentation, and copywriting

6 years of marketing experience; 8 years of total professional experience preferred

Proven track record marketing to B2B audiences and driving measurable pipeline impact

Customer-centric mindset — communicate value in the customer's language

Strong program and project management skills — manage multiple workstreams simultaneously

Comfortable operating under ambiguity — define structure where it doesn’t exist

Strong ownership mentality: drive execution and own outcomes end-to-end

Data-driven mindset — use metrics to inform decisions and optimize continuously

Benefits

Flexible remote work arrangement

Opportunities for professional growth and development

Collaborative and supportive team environment

Access to cutting-edge marketing tools and technologies

Health and wellness benefits

Generous vacation policy

Competitive salary and performance-based incentives

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