Hotel Sales Coordinator / Front Desk Agent - New Bedford Harbor Hotel
Lafrance Hospitality, New Bedford, MA, United States
Overview
Welcome to Lafrance Hospitality and New Bedford Harbor Hotel! We are looking for a dynamic, detail-oriented
Full-Time Sales Coordinator / Front Desk Agent
to join our team at
New Bedford Harbor Hotel . This dual function role is ideal for a hospitality professional who enjoys the energy of the front desk and has a passion for the strategic side of sales. As the primary point of contact for guests and clients, you will deliver exceptional service while supporting the sales department in driving revenue and managing group business. If you are a multitasking pro with a "guest-first" attitude and a desire to grow into hotel sales management, we want you on our team! Responsibilities
Maintain a warm, welcoming and professional demeanor while interacting with all guests and clients while working in both positions. Check guests in and out of the hotel, ensure proper payment is received, note and fulfill special requests, with accurate information recorded. Effectively address and resolve guest problems to increase guest satisfaction. Sell and coordinate bookings for all market segments. Maintain an accurate sales system. Prepare contracts and proposals while overseeing payments. Record and file all correspondence for easy retrieval. Respond to telephone inquiries regarding hotel availability, quote established group rates and assist in overall business growth. Provide weekly reports to necessary departments regarding upcoming scheduled events and hotel needs. Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction. Effectively communicate with all hotel departments on sales and client needs. Salary & Schedule
Pay:
$18.00 - $22.00 Per Hour Shift: Flexible schedule Job: Full-Time Qualifications
Prior hotel experience 1-2 years On-site position Detail-oriented with excellent interpersonal and communication skills Flexibility to work a variety of shifts Ability to meet one-on-one with clients Prior sales experience is not necessary but would be beneficial Benefits
PTO & 401K Health & Dental Brand Wide Room Discounts Company Wide Room Discount Program 90 day Review & Annual Review Program Extensive room for growth Paid Training
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Welcome to Lafrance Hospitality and New Bedford Harbor Hotel! We are looking for a dynamic, detail-oriented
Full-Time Sales Coordinator / Front Desk Agent
to join our team at
New Bedford Harbor Hotel . This dual function role is ideal for a hospitality professional who enjoys the energy of the front desk and has a passion for the strategic side of sales. As the primary point of contact for guests and clients, you will deliver exceptional service while supporting the sales department in driving revenue and managing group business. If you are a multitasking pro with a "guest-first" attitude and a desire to grow into hotel sales management, we want you on our team! Responsibilities
Maintain a warm, welcoming and professional demeanor while interacting with all guests and clients while working in both positions. Check guests in and out of the hotel, ensure proper payment is received, note and fulfill special requests, with accurate information recorded. Effectively address and resolve guest problems to increase guest satisfaction. Sell and coordinate bookings for all market segments. Maintain an accurate sales system. Prepare contracts and proposals while overseeing payments. Record and file all correspondence for easy retrieval. Respond to telephone inquiries regarding hotel availability, quote established group rates and assist in overall business growth. Provide weekly reports to necessary departments regarding upcoming scheduled events and hotel needs. Coordinate and conduct site tours emphasizing features to meet client needs and opportunities to enhance overall satisfaction. Effectively communicate with all hotel departments on sales and client needs. Salary & Schedule
Pay:
$18.00 - $22.00 Per Hour Shift: Flexible schedule Job: Full-Time Qualifications
Prior hotel experience 1-2 years On-site position Detail-oriented with excellent interpersonal and communication skills Flexibility to work a variety of shifts Ability to meet one-on-one with clients Prior sales experience is not necessary but would be beneficial Benefits
PTO & 401K Health & Dental Brand Wide Room Discounts Company Wide Room Discount Program 90 day Review & Annual Review Program Extensive room for growth Paid Training
#J-18808-Ljbffr