Enrollment Specialist
EnergyHub, New York, NY, United States
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.
Overview EnergyHub is looking for an Enrollment Support Specialist to ensure the success of all our utility and consumer programs. Our platform is used by utilities across the United States to manage demand response, energy efficiency, and distributed energy resource (DER) programs. The Specialist is responsible for supporting the entire end-user enrollment process from customer support and incentive processing to invoicing, attrition management, and efforts to improve enrollment processes.
Responsibilities
Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects
Coordinate across different data sources to resolve outstanding enrollment applications and questions
Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors
Implement attrition management processes across device partners to ensure high-quality aggregations and outcomes
Collaborate with internal teams to identify systemic issues and recommend improvements to product, incentive, invoicing, and enrollment processes
Help manage a trouble ticket queue to track issues from initial report to resolution
Develop and implement enrollment SLAs to maintain client and customer satisfaction
Support
Provide weekly and monthly reporting on program support activity as needed
Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff
Other duties as assigned
Qualifications
Experience in a process management role and/or customer support
Excellent attention to detail and organizational skills
Proven track record of managing multiple tasks simultaneously (a big plus)
Outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
Excellent written and verbal communication skills
Experience with MS Office, especially Excel
Experience reporting software bugs and managing support tickets (a big plus)
Bachelor’s degree (or extensive relevant experience)
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
Why work for EnergyHub?
Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
Gain well-rounded experience: EnergyHub offers a diverse and dynamic environment where you will work directly with executives and develop expertise across multiple areas of the business.
Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with downstream APIs.
Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
About EnergyHub EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.
To learn more, visit energyhub.com.
Company Benefits EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.
Equal Opportunity Employer EnergyHub is an Equal Opportunity Employer, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.
In connection with your application, we collect information that identifies, reasonably relates to or describes you (Personal Information). The categories of Personal Information we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies:
EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. If we receive a resume or candidate referral for this position from a third-party recruiter or agency without a signed agreement, we reserve the right to pursue and hire those candidates without any financial obligation to you.
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.
Base Salary Range: $50,000—$55,000 USD
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Overview EnergyHub is looking for an Enrollment Support Specialist to ensure the success of all our utility and consumer programs. Our platform is used by utilities across the United States to manage demand response, energy efficiency, and distributed energy resource (DER) programs. The Specialist is responsible for supporting the entire end-user enrollment process from customer support and incentive processing to invoicing, attrition management, and efforts to improve enrollment processes.
Responsibilities
Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects
Coordinate across different data sources to resolve outstanding enrollment applications and questions
Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors
Implement attrition management processes across device partners to ensure high-quality aggregations and outcomes
Collaborate with internal teams to identify systemic issues and recommend improvements to product, incentive, invoicing, and enrollment processes
Help manage a trouble ticket queue to track issues from initial report to resolution
Develop and implement enrollment SLAs to maintain client and customer satisfaction
Support
Provide weekly and monthly reporting on program support activity as needed
Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff
Other duties as assigned
Qualifications
Experience in a process management role and/or customer support
Excellent attention to detail and organizational skills
Proven track record of managing multiple tasks simultaneously (a big plus)
Outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
Excellent written and verbal communication skills
Experience with MS Office, especially Excel
Experience reporting software bugs and managing support tickets (a big plus)
Bachelor’s degree (or extensive relevant experience)
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
Why work for EnergyHub?
Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
Gain well-rounded experience: EnergyHub offers a diverse and dynamic environment where you will work directly with executives and develop expertise across multiple areas of the business.
Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with downstream APIs.
Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
About EnergyHub EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.
To learn more, visit energyhub.com.
Company Benefits EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.
Equal Opportunity Employer EnergyHub is an Equal Opportunity Employer, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.
In connection with your application, we collect information that identifies, reasonably relates to or describes you (Personal Information). The categories of Personal Information we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.
Notice To Third Party Agencies:
EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. If we receive a resume or candidate referral for this position from a third-party recruiter or agency without a signed agreement, we reserve the right to pursue and hire those candidates without any financial obligation to you.
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.
Base Salary Range: $50,000—$55,000 USD
#J-18808-Ljbffr