Enrollment Specialist
EnergyHub, New York, NY, United States
Overview
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. EnergyHub is looking for an Enrollment Support Specialist to ensure the success of all our utility and consumer programs. Our platform is used by utilities across the United States to manage demand response, energy efficiency, and distributed energy resource (DER) programs and we are adding several new programs every year. The Specialist is responsible for supporting the entire end user enrollment process from customer support, incentive processing and invoicing, to attrition management and continuous improvement of enrollment processes.
Responsibilities
Enrollment: Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects.
Coordinate across different data sources to resolve outstanding enrollment applications and questions.
Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors.
Implement attrition management processes across device partners to ensure high-quality aggregations and outcomes.
Collaborate with internal teams to identify systemic issues and recommend improvements to product, incentive, invoicing, and enrollment processes.
Help manage the trouble ticket queue from initial report to resolution.
Develop and implement enrollment SLAs to maintain client and customer satisfaction.
Support
Provide weekly and monthly reporting on program support activity as needed.
Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff.
Other duties as assigned.
Required Skills and Experience
Experience in a process management role and/or customer support.
Excellent attention to detail and strong organizational skills.
Proven ability to manage multiple tasks simultaneously.
An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff.
Excellent written and verbal communication skills.
Experience with MS Office, especially Excel.
Experience reporting software bugs and managing support tickets is a plus.
Bachelor's degree (or extensive relevant experience).
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
Why work for EnergyHub?
Collaborate with outstanding people:
Our employees work hard, do great work, and enjoy collaborating and learning from each other.
Make an immediate impact:
New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
Gain well rounded experience:
EnergyHub offers a diverse and dynamic environment where you will work directly with executives and develop expertise across multiple areas of the business.
Work with the latest technologies:
You’ll gain exposure to a broad spectrum of IoT, SaaS and machine learning challenges, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
Be part of something important:
Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
About EnergyHub EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.
To learn more, visit energyhub.com.
Company Benefits EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.
Equal Opportunity Employer EnergyHub is an Equal Opportunity Employer, including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.
In relation to your application, we collect information that identifies or describes you. The categories of Personal Information that we may collect include name, government-issued identification, email address, mailing address, emergency contact information, employment and educational history, and demographic information. We collect and use those categories for human resources and other business management purposes, including evaluating candidates and ensuring compliance with legal requirements.
Notice To Third Party Agencies EnergyHub does not accept resumes from recruiters or agencies for this position unless there is a signed agreement. We reserve the right to hire candidates referred by third parties without any financial obligation to you if no agreement exists.
The base salary range for this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. The base salary offered is part of a total compensation package.
Base Salary Range:
$50,000 — $55,000 USD
#J-18808-Ljbffr
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. EnergyHub is looking for an Enrollment Support Specialist to ensure the success of all our utility and consumer programs. Our platform is used by utilities across the United States to manage demand response, energy efficiency, and distributed energy resource (DER) programs and we are adding several new programs every year. The Specialist is responsible for supporting the entire end user enrollment process from customer support, incentive processing and invoicing, to attrition management and continuous improvement of enrollment processes.
Responsibilities
Enrollment: Manage and be accountable for the enrollment process of our programs across multiple simultaneous projects.
Coordinate across different data sources to resolve outstanding enrollment applications and questions.
Work with Client Success program managers and clients to provide customers with enrollment incentives across relevant programs; pull and review reporting and secure incentives through external vendors.
Implement attrition management processes across device partners to ensure high-quality aggregations and outcomes.
Collaborate with internal teams to identify systemic issues and recommend improvements to product, incentive, invoicing, and enrollment processes.
Help manage the trouble ticket queue from initial report to resolution.
Develop and implement enrollment SLAs to maintain client and customer satisfaction.
Support
Provide weekly and monthly reporting on program support activity as needed.
Maintain a suite of instructional and troubleshooting documents to assist end customers and utility program staff.
Other duties as assigned.
Required Skills and Experience
Experience in a process management role and/or customer support.
Excellent attention to detail and strong organizational skills.
Proven ability to manage multiple tasks simultaneously.
An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff.
Excellent written and verbal communication skills.
Experience with MS Office, especially Excel.
Experience reporting software bugs and managing support tickets is a plus.
Bachelor's degree (or extensive relevant experience).
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
Why work for EnergyHub?
Collaborate with outstanding people:
Our employees work hard, do great work, and enjoy collaborating and learning from each other.
Make an immediate impact:
New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
Gain well rounded experience:
EnergyHub offers a diverse and dynamic environment where you will work directly with executives and develop expertise across multiple areas of the business.
Work with the latest technologies:
You’ll gain exposure to a broad spectrum of IoT, SaaS and machine learning challenges, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
Be part of something important:
Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
About EnergyHub EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.
To learn more, visit energyhub.com.
Company Benefits EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.
Equal Opportunity Employer EnergyHub is an Equal Opportunity Employer, including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.
In relation to your application, we collect information that identifies or describes you. The categories of Personal Information that we may collect include name, government-issued identification, email address, mailing address, emergency contact information, employment and educational history, and demographic information. We collect and use those categories for human resources and other business management purposes, including evaluating candidates and ensuring compliance with legal requirements.
Notice To Third Party Agencies EnergyHub does not accept resumes from recruiters or agencies for this position unless there is a signed agreement. We reserve the right to hire candidates referred by third parties without any financial obligation to you if no agreement exists.
The base salary range for this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. The base salary offered is part of a total compensation package.
Base Salary Range:
$50,000 — $55,000 USD
#J-18808-Ljbffr