Luxury Retailer - Showroom Concierge
Wdcappliances, Agoura Hills, CA, United States
About Us
WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world‑class customer service. As we continue to grow, we are looking for a dynamic and driven Showroom Concierge to join our team and contribute to our continued success.
Position Summary As a Concierge with WDC Kitchen & Bath Center, you would be responsible for hosting the customer experience by ensuring a welcoming environment and assisting with solutions on current orders. This role is ideal for a motivated professional who is looking to move into sales and enjoys connecting with people in person.
Key Responsibilities
Track and manage the flow of new customers entering the Showroom. Match new customer opportunities to sales staff based on store policy. Answer any new customer assignment disputes.
Using various software to review open orders for accuracy and update orders or customer information if changes occur.
Direct job applicants to fill out the application for current job openings online. Escalate any job verifications or records requests to the Human Resources department.
Perform routine office tasks necessary for the operation and presentation of a professional workplace as observed by the Area Manager.
Assist with clerical tasks to include typing, filing, proofreading, maintenance of system notes, and data entry.
Respond promptly, accurately, professionally, and courteously to telephone calls if Reception is not available. Use all telephone system features for forwarding calls, placing on hold, and checking voicemails.
Record and relay messages to Showroom team members as directed and requested while maintaining professionalism, clarity, and confidentiality.
Engage with customers professionally and courteously, expressing genuine concern for their WDC experience needs. Build rapport with guests of the showroom, customers, vendors, and coworkers.
Manage the refreshment area and take stock to ensure adequate supply.
Offer and serve coffee/refreshments to customers and assist with product demonstrations by preparing samples and offering them to customers.
Promptly greet every person entering the showroom in accordance with WDC Customer Experience guidelines.
Be aware of showroom display standards and report concerns to the appropriate people if an area does not meet these standards related to marketing and pricing.
Ensure that the showroom is consistently tidy and clean, free of dust, and report cleaning or hazard concerns promptly so they can be addressed appropriately.
Lead seasonal store decoration efforts in collaboration with the Area Manager.
Qualifications
2–4 years of experience within a luxury retail, customer service, or similar role.
Proficiency in MS Office.
Good organizational skills.
Ability to communicate clearly verbally and in writing, and demonstrate strong listening skills.
Minimum high school diploma or GED required.
Ability to change direction as priorities shift and adapt to changing circumstances.
What We Offer
Starting pay range: $19.00 - $22.00 an hour
Health, dental, and vision insurance
401(k)
Paid vacation and sick leave
Employee discounts on products
Opportunities for professional growth and advancement
How to Apply If you’re ready to join a respected industry leader and make an impact in a growing market, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.
WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We participate in E-Verify.
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Position Summary As a Concierge with WDC Kitchen & Bath Center, you would be responsible for hosting the customer experience by ensuring a welcoming environment and assisting with solutions on current orders. This role is ideal for a motivated professional who is looking to move into sales and enjoys connecting with people in person.
Key Responsibilities
Track and manage the flow of new customers entering the Showroom. Match new customer opportunities to sales staff based on store policy. Answer any new customer assignment disputes.
Using various software to review open orders for accuracy and update orders or customer information if changes occur.
Direct job applicants to fill out the application for current job openings online. Escalate any job verifications or records requests to the Human Resources department.
Perform routine office tasks necessary for the operation and presentation of a professional workplace as observed by the Area Manager.
Assist with clerical tasks to include typing, filing, proofreading, maintenance of system notes, and data entry.
Respond promptly, accurately, professionally, and courteously to telephone calls if Reception is not available. Use all telephone system features for forwarding calls, placing on hold, and checking voicemails.
Record and relay messages to Showroom team members as directed and requested while maintaining professionalism, clarity, and confidentiality.
Engage with customers professionally and courteously, expressing genuine concern for their WDC experience needs. Build rapport with guests of the showroom, customers, vendors, and coworkers.
Manage the refreshment area and take stock to ensure adequate supply.
Offer and serve coffee/refreshments to customers and assist with product demonstrations by preparing samples and offering them to customers.
Promptly greet every person entering the showroom in accordance with WDC Customer Experience guidelines.
Be aware of showroom display standards and report concerns to the appropriate people if an area does not meet these standards related to marketing and pricing.
Ensure that the showroom is consistently tidy and clean, free of dust, and report cleaning or hazard concerns promptly so they can be addressed appropriately.
Lead seasonal store decoration efforts in collaboration with the Area Manager.
Qualifications
2–4 years of experience within a luxury retail, customer service, or similar role.
Proficiency in MS Office.
Good organizational skills.
Ability to communicate clearly verbally and in writing, and demonstrate strong listening skills.
Minimum high school diploma or GED required.
Ability to change direction as priorities shift and adapt to changing circumstances.
What We Offer
Starting pay range: $19.00 - $22.00 an hour
Health, dental, and vision insurance
401(k)
Paid vacation and sick leave
Employee discounts on products
Opportunities for professional growth and advancement
How to Apply If you’re ready to join a respected industry leader and make an impact in a growing market, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.
WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We participate in E-Verify.
#J-18808-Ljbffr