Field Support Representative - New Jersey
PROCEPT BioRobotics, Trenton, NJ, United States
Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life for patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders, and create an evolving landscape for your career with continuous growth opportunities.
The Opportunity That Awaits You As PROCEPT BioRobotics continues to expand its commercial operations, we are searching for a dynamic and dedicated Field Support Representative who will play a crucial role in providing exceptional technical support to our customers and team members. This position is pivotal in ensuring the successful installation, maintenance, and repair of our cutting‑edge biomedical equipment, contributing to the overall mission of delivering outstanding customer experiences and advancing healthcare innovation.
What Your Day-To-Day Will Involve
Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures.
Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment.
Update the field service database to track and analyze customer configurations and parts inventory, and work with Customer Service to process warranty returns.
Record potential complaints, relay feedback, and report trends.
Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledge‑base.
Proactively monitor customer critical success factors and provide recommendations.
Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in‑house.
Train PROCEPT personnel and distributors on the correct operation and servicing of equipment.
Provide remote technical support to customers and PROCEPT field personnel.
Comply with federal, state, and local regulations.
The Qualifications We Need You to Possess
Must either reside or live within 1 hour from Atlanta International Airport areas.
Ability to travel up to 75% of the time.
Minimum 2+ years relevant experience; Associate’s degree required.
Operation monitoring.
Quality control analysis.
Complex problem‑solving and critical‑thinking skills.
Ability to comprehend and write complex instructions, short correspondence, procedures, and training materials.
Ability to effectively present information in one‑on‑one and small‑group situations to customers and coworkers.
Ability to communicate in a clear, concise, and professional manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations.
Exceptional level of drive and dedication to deliver resolutions for the best customer experience.
The Qualifications We Would Like You to Possess
Experience in life sciences or healthcare industry or a regulated (FDA) environment a plus, but not required.
Previous startup experience a plus; must have enthusiasm and ability to work in a fast‑paced start‑up environment.
Understanding PROCEPT's Culture At PROCEPT, we believe every person matters—every employee, every patient, every caregiver. We strive to innovate everywhere with pathological optimism, remain humble, and work seamlessly together for a common goal. Our live induction program, one‑of‑a‑kind management program, and cross‑functional team building foster continuous development and support.
BENEFITS OF WORKING AT PROCEPT PROCEPT’s health and wellness benefits are second to none in the industry. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on‑site gym, a 401(k) plan with employer match, short‑term and long‑term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT PROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.
PAY RANGE TRANSPARENCY Procept is committed to fair and equitable compensation practices. The pay range(s) for this role represent a base salary range for non‑commissionable roles or on‑target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job‑related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for an annual performance bonus, equity, and the benefits listed above.
WORK ENVIRONMENT We’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We will also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies.
PROCEPT BioRobotics – Applicant Privacy Notice When you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide, including your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: Privacy Policy.
AI Tools Statement We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Compensation also includes a 10% annual bonus, flexible time off, and RSUs at offer.
Work Authorization Status: Citizen / Permanent Resident
#J-18808-Ljbffr
The Opportunity That Awaits You As PROCEPT BioRobotics continues to expand its commercial operations, we are searching for a dynamic and dedicated Field Support Representative who will play a crucial role in providing exceptional technical support to our customers and team members. This position is pivotal in ensuring the successful installation, maintenance, and repair of our cutting‑edge biomedical equipment, contributing to the overall mission of delivering outstanding customer experiences and advancing healthcare innovation.
What Your Day-To-Day Will Involve
Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures.
Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment.
Update the field service database to track and analyze customer configurations and parts inventory, and work with Customer Service to process warranty returns.
Record potential complaints, relay feedback, and report trends.
Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledge‑base.
Proactively monitor customer critical success factors and provide recommendations.
Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in‑house.
Train PROCEPT personnel and distributors on the correct operation and servicing of equipment.
Provide remote technical support to customers and PROCEPT field personnel.
Comply with federal, state, and local regulations.
The Qualifications We Need You to Possess
Must either reside or live within 1 hour from Atlanta International Airport areas.
Ability to travel up to 75% of the time.
Minimum 2+ years relevant experience; Associate’s degree required.
Operation monitoring.
Quality control analysis.
Complex problem‑solving and critical‑thinking skills.
Ability to comprehend and write complex instructions, short correspondence, procedures, and training materials.
Ability to effectively present information in one‑on‑one and small‑group situations to customers and coworkers.
Ability to communicate in a clear, concise, and professional manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations.
Exceptional level of drive and dedication to deliver resolutions for the best customer experience.
The Qualifications We Would Like You to Possess
Experience in life sciences or healthcare industry or a regulated (FDA) environment a plus, but not required.
Previous startup experience a plus; must have enthusiasm and ability to work in a fast‑paced start‑up environment.
Understanding PROCEPT's Culture At PROCEPT, we believe every person matters—every employee, every patient, every caregiver. We strive to innovate everywhere with pathological optimism, remain humble, and work seamlessly together for a common goal. Our live induction program, one‑of‑a‑kind management program, and cross‑functional team building foster continuous development and support.
BENEFITS OF WORKING AT PROCEPT PROCEPT’s health and wellness benefits are second to none in the industry. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on‑site gym, a 401(k) plan with employer match, short‑term and long‑term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT PROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.
PAY RANGE TRANSPARENCY Procept is committed to fair and equitable compensation practices. The pay range(s) for this role represent a base salary range for non‑commissionable roles or on‑target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job‑related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for an annual performance bonus, equity, and the benefits listed above.
WORK ENVIRONMENT We’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We will also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies.
PROCEPT BioRobotics – Applicant Privacy Notice When you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide, including your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: Privacy Policy.
AI Tools Statement We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Compensation also includes a 10% annual bonus, flexible time off, and RSUs at offer.
Work Authorization Status: Citizen / Permanent Resident
#J-18808-Ljbffr