Dealer Experience Concierge
VINCUE, Kansas City, MO, United States
VINCUE isn’t your typical small startup, and we’re definitely not the slow-moving wheels of corporate bureaucracy. We sit in the sweet spot: high-growth, well-capitalized, and purpose-built for scale.
We are the fastest-growing supply chain innovators in the $750B automotive industry. Backed by seasoned industry operators with a proven track record of building and exiting successful automotive technology companies, we combine startup speed with executive-level experience.
After closing our Series B funding in 2024, our revenue trajectory accelerated significantly, and we’re building the infrastructure, leadership, and team depth to match it.
This isn’t growth for growth’s sake. It’s intentional. Strategic. Sustainable.
Our customer base continues to expand across franchise and independent dealers nationwide. Retention is strong. Product adoption is deepening. Integrations are strengthening. And our roadmap is built around long-term market leadership, not short-term hype.
We move fast, but we’re not reckless.
We think big, but we execute with discipline.
We expect our people to do the same.
If you have a
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mentality and want to help dealerships drive revenue, increase platform adoption, and stay engaged through events and strategic outreach, all while building your career inside a company that has both momentum and staying power, this is where you belong. About the Dealer Experience Concierge Position
The Dealer Experience Concierge position is critical to VINCUE’s customer success and revenue growth. Concierges drive proactive engagement with existing dealers through: Identifying upsell and cross-sell opportunities Driving feature adoption and integrations usage Coordinating event outreach (product launches, dealer roundtables, Unleashed, NADA, regional events, webinars, etc.) Partnering with Sales Managers and Performance Management to ensure measurable impact Dealer Experience Concierges ensure VINCUE remains top of mind for our customers, converting engagement into upsell revenue, adoption growth, event attendance, and long-term dealer satisfaction. This role is not reactive support. It is not pure sales. It is a strategic revenue influence with measurable impact. As a Dealer Experience Concierge, you will:
✔ Identify upsell and cross-sell opportunities within existing accounts ✔ Conduct consultative conversations that uncover real operational and financial impact ✔ Drive adoption of underutilized features and integrations ✔ Personally invite and confirm attendance for product launches, webinars, and events ✔ Create qualified opportunities that convert into revenue ✔ Maintain accurate CRM hygiene and detailed account notes ✔ Collaborate closely with Performance Management and Sales on opportunity handoffs Activity Expectations:
Targeted outreach aligned with assigned dealer portfolios Event outreach and follow-up to drive participation and engagement Quality > quantity Performance Philosophy
You are measured on:
Upsell revenue generated Feature adoption increases Event attendance and engagement rates Opportunity quality and conversion Not activity volume. The Dealer Experience Concierge role isn’t just a job, it’s a launchpad to Expansion Account Executive or Sales Manager. With at least one year of strong performance, you position yourself for a clear promotion path into revenue leadership. You’ll master:
Driving revenue inside existing accounts Consultative engagement and qualification Event-driven and strategic outreach CRM discipline and opportunity tracking By starting as a Concierge, you gain hands‑on experience influencing revenue, deepening dealer relationships, and creating measurable impact — skills that position you for rapid advancement. What We’re Looking For
Strong communicators who can uncover real dealer pain Coachable learners who adapt quickly CRM‑disciplined operators Professionals who can balance autonomy with team collaboration If you understand that proactive engagement and qualification separates amateurs from professionals, you’ll thrive here. Why VINCUE?
We challenge the status quo in automotive retail We build technology that unifies inventory lifecycle management We reward performance and execution We promote from within based on sustained results We operate in a fast‑paced, high‑accountability environment If you're ready to drive upsell revenue, increase adoption, and lead event outreach in a high‑growth SaaS company, let’s talk.
#J-18808-Ljbffr
#GAMEON
mentality and want to help dealerships drive revenue, increase platform adoption, and stay engaged through events and strategic outreach, all while building your career inside a company that has both momentum and staying power, this is where you belong. About the Dealer Experience Concierge Position
The Dealer Experience Concierge position is critical to VINCUE’s customer success and revenue growth. Concierges drive proactive engagement with existing dealers through: Identifying upsell and cross-sell opportunities Driving feature adoption and integrations usage Coordinating event outreach (product launches, dealer roundtables, Unleashed, NADA, regional events, webinars, etc.) Partnering with Sales Managers and Performance Management to ensure measurable impact Dealer Experience Concierges ensure VINCUE remains top of mind for our customers, converting engagement into upsell revenue, adoption growth, event attendance, and long-term dealer satisfaction. This role is not reactive support. It is not pure sales. It is a strategic revenue influence with measurable impact. As a Dealer Experience Concierge, you will:
✔ Identify upsell and cross-sell opportunities within existing accounts ✔ Conduct consultative conversations that uncover real operational and financial impact ✔ Drive adoption of underutilized features and integrations ✔ Personally invite and confirm attendance for product launches, webinars, and events ✔ Create qualified opportunities that convert into revenue ✔ Maintain accurate CRM hygiene and detailed account notes ✔ Collaborate closely with Performance Management and Sales on opportunity handoffs Activity Expectations:
Targeted outreach aligned with assigned dealer portfolios Event outreach and follow-up to drive participation and engagement Quality > quantity Performance Philosophy
You are measured on:
Upsell revenue generated Feature adoption increases Event attendance and engagement rates Opportunity quality and conversion Not activity volume. The Dealer Experience Concierge role isn’t just a job, it’s a launchpad to Expansion Account Executive or Sales Manager. With at least one year of strong performance, you position yourself for a clear promotion path into revenue leadership. You’ll master:
Driving revenue inside existing accounts Consultative engagement and qualification Event-driven and strategic outreach CRM discipline and opportunity tracking By starting as a Concierge, you gain hands‑on experience influencing revenue, deepening dealer relationships, and creating measurable impact — skills that position you for rapid advancement. What We’re Looking For
Strong communicators who can uncover real dealer pain Coachable learners who adapt quickly CRM‑disciplined operators Professionals who can balance autonomy with team collaboration If you understand that proactive engagement and qualification separates amateurs from professionals, you’ll thrive here. Why VINCUE?
We challenge the status quo in automotive retail We build technology that unifies inventory lifecycle management We reward performance and execution We promote from within based on sustained results We operate in a fast‑paced, high‑accountability environment If you're ready to drive upsell revenue, increase adoption, and lead event outreach in a high‑growth SaaS company, let’s talk.
#J-18808-Ljbffr