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Hybrid IT Service Desk Analyst - Fast Incident Resolution

RPMGlobal, Washington, District of Columbia, United States


A leading support services provider seeks a Tier I Service Desk Analyst to assist a Federal government client in Washington, DC. The role requires diagnosing software and hardware issues, supporting users, and documenting incidents. Applicants should have CompTIA A+ certification, strong communication skills, and the ability to adapt to changing priorities. This hybrid position offers a compensation range of $45,000 - $59,664 per year, along with comprehensive benefits for full-time employees. #J-18808-Ljbffr