Director of Residential Services
DePaul Community Resources, Roanoke, VA, United States
Benefits:
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
JOB SUMMARY The Director of Residential Services provides the leadership and oversight to ensure quality programming and care at all sponsored residential and group home locations. Operations include but are not limited to fiscal matters, property maintenance, regulatory compliance, and personnel management. The Director of Residential Services is responsible for existing locations and developing and implementing new service locations.
SUPERVISION RECEIVED AND EXERCISED The Director of Residential Services will supervise the Registered Nurses, Home Finding & Training Manager, and Regional ID/DD Services Managers. The Director of Residential Services reports directly to the Vice President of Developmental Disabilities.
ESSENTIAL FUNCTIONS AND DUTIES This list is not an exhaustive & all‑inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.
Serve as the principal representative for all residential services and maintain positive, productive, and professional relationships with referring agencies, community agencies, donors, and other stakeholders.
Nurture relationships within the residential services component, fostering professional growth and teamwork for all personnel.
Communicate with the division's Vice President through supervision to ensure adequate, accurate, and necessary information is shared.
Provide ongoing documentation training to all sponsored staff.
Conduct internal investigations of critical incidents as required by DBHDS/HR.
Participate on committees as requested (Human Rights, Leadership Team & PQI teams, etc.).
Maintain thorough knowledge of DBHDS licensure requirements and Medicaid regulations and ensure that residential services exceed expectations and remain compliant.
Prepare and submit reports as needed and required to regulatory and licensing agencies.
Responsible for all recruiting, hiring, training, and evaluating, and when necessary, the discharging of employees.
Supervise direct reports, holding regular supervisory meetings with those staff members.
Assist in developing, implementing, and managing the residential service's overall budget.
Develop, review, and update policies and procedures according to regulations and best practices.
Identify and seek funding resources, including preparation and submission of grants.
Ensure all staff completes mandatory training through monitoring, training, and tracking.
Develop an emergency on‑call schedule, complete monthly on‑call reimbursements, and track emergencies.
Guide, intervene, and monitor crises that arise during and after work hours.
Work with the Marketing Department to develop and update marketing information for brochures.
Responsible for conducting a Market Research Plan for initiating and developing new business opportunities in the areas of residential services.
Responsible for oversight of all sponsored residential office and group home facility needs.
Participate in DD‑specific new hire orientation.
KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that are demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all‑inclusive list of all KSAOs for this job.
Knowledge of:
Office and records administration techniques and procedures.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Microsoft Office Word, Excel, Powerpoint, Outlook, Sharepoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet.
DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS and DMAS.
Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property.
Methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication.
Applicable safety requirements.
Program planning and implementation, qualitative and quantitative performance analysis, and return on investment measurement techniques.
Skill/Ability to:
Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work.
Demonstrate the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion.
Demonstrate ability to negotiate, mediate, facilitate, mentor, and coach.
Demonstrate ability to train and instruct others.
Monitor/assess the performance of staff and develop them based on individual conduct, skills, abilities, interests, and service needs.
Manage the distribution of work, priorities, and projects for the department while simultaneously maintaining high‑quality work product.
Operate a computer and proficient using electronic records systems, virtual meeting software, internet, department or program‑specific software, and MS Office Suite applications, particularly Word, Outlook, and Excel.
Collect and analyze data.
Manage department budget and determine how finances will be spent and resources allocated and account for these expenditures.
Public speaking and delivering presentations to individuals and groups.
Manage multiple priorities and complete assignments on time, accurately, and with attention to detail.
Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates.
Work collaboratively within a team environment and build strategic relations with community partners, coworkers, management, and business associates.
Communicate effectively in both oral and written form.
Make arithmetical computations and tabulations.
Exercise sound judgment and critical thinking in decision‑making and solving various work‑related situations.
Develop objectives, evaluate effectiveness, and assess service plans for individuals served.
Analyze and prepare concise and accurate documents, reports, and correspondence.
Effectively market the programs and services of the department.
Communicate and interact effectively with members of the public.
Read and understand information and ideas presented in writing.
Manage a budget and work within the constraints of that budget.
Establish program goals and objectives that support the strategic plan.
Plan, assign, train, and/or supervise the work of others.
Learn and adhere to policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
Assist with the general upkeep and cleaning of office areas and agency vehicles.
Other Characteristics:
Demonstrate self‑awareness, ongoing self‑evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued.
Demonstrate professional composure in difficult and stressful situations.
Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work.
Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know.
MINIMUM REQUIREMENTS TO APPLY A Bachelor's degree in a human services field or an acceptable degree is required. Must have five years of supervisory experience in the Intellectual and Developmental Disabilities field.
WORK ENVIRONMENT The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee regularly works in an office environment and occasionally in the field. Due to the nature of the work, the incumbent may be exposed to situations of a highly emotional nature; incumbents are expected to use verbal skills to resolve interpersonal situations to achieve desired results independently. Incumbents are exposed to various living situations and lifestyles. Work is generally completed regularly during weekdays; however, daily work hours will vary. Participation in an on‑call rotation and completion of job duties outside of normally scheduled hours is required. Work is subject to frequent interruptions, and noise levels are varied based on the work locations.
PHYSICAL REQUIREMENTS The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position, effective communication and seeing or hearing verbal cues. Walking from one-third to two‑thirds of the time, sitting from one-third to two‑thirds of the time, standing from one-third to two‑thirds of the time, bending from one-third to two‑thirds of the time, stooping rarely, lifting/pushing/pulling no more than ten pounds is required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving approximately fifteen percent of the employee's working time to various locations. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.
SPECIAL REQUIREMENTS AND QUALIFICATIONS The following may be required after a conditional job offer: current DMV driving record with results that comply with insurer guidelines; drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies; documentation of a PPD test, chest x‑ray, or screening from a qualified medical professional indicating the absence of TB; criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.
NOTE This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.
DePaul is an Equal Opportunity Employer and E‑Verify Participant.
Flexible work from home options available.
#J-18808-Ljbffr
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
JOB SUMMARY The Director of Residential Services provides the leadership and oversight to ensure quality programming and care at all sponsored residential and group home locations. Operations include but are not limited to fiscal matters, property maintenance, regulatory compliance, and personnel management. The Director of Residential Services is responsible for existing locations and developing and implementing new service locations.
SUPERVISION RECEIVED AND EXERCISED The Director of Residential Services will supervise the Registered Nurses, Home Finding & Training Manager, and Regional ID/DD Services Managers. The Director of Residential Services reports directly to the Vice President of Developmental Disabilities.
ESSENTIAL FUNCTIONS AND DUTIES This list is not an exhaustive & all‑inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time.
Serve as the principal representative for all residential services and maintain positive, productive, and professional relationships with referring agencies, community agencies, donors, and other stakeholders.
Nurture relationships within the residential services component, fostering professional growth and teamwork for all personnel.
Communicate with the division's Vice President through supervision to ensure adequate, accurate, and necessary information is shared.
Provide ongoing documentation training to all sponsored staff.
Conduct internal investigations of critical incidents as required by DBHDS/HR.
Participate on committees as requested (Human Rights, Leadership Team & PQI teams, etc.).
Maintain thorough knowledge of DBHDS licensure requirements and Medicaid regulations and ensure that residential services exceed expectations and remain compliant.
Prepare and submit reports as needed and required to regulatory and licensing agencies.
Responsible for all recruiting, hiring, training, and evaluating, and when necessary, the discharging of employees.
Supervise direct reports, holding regular supervisory meetings with those staff members.
Assist in developing, implementing, and managing the residential service's overall budget.
Develop, review, and update policies and procedures according to regulations and best practices.
Identify and seek funding resources, including preparation and submission of grants.
Ensure all staff completes mandatory training through monitoring, training, and tracking.
Develop an emergency on‑call schedule, complete monthly on‑call reimbursements, and track emergencies.
Guide, intervene, and monitor crises that arise during and after work hours.
Work with the Marketing Department to develop and update marketing information for brochures.
Responsible for conducting a Market Research Plan for initiating and developing new business opportunities in the areas of residential services.
Responsible for oversight of all sponsored residential office and group home facility needs.
Participate in DD‑specific new hire orientation.
KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that are demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all‑inclusive list of all KSAOs for this job.
Knowledge of:
Office and records administration techniques and procedures.
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Microsoft Office Word, Excel, Powerpoint, Outlook, Sharepoint, Teams, and virtual meeting applications such as Zoom, WebEx, Google Meet.
DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS and DMAS.
Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property.
Methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication.
Applicable safety requirements.
Program planning and implementation, qualitative and quantitative performance analysis, and return on investment measurement techniques.
Skill/Ability to:
Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Demonstrate verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work.
Demonstrate the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Demonstrate interpersonal and verbal skills to defuse emotional situations, calm upset individuals, allay fears, and lessen confusion.
Demonstrate ability to negotiate, mediate, facilitate, mentor, and coach.
Demonstrate ability to train and instruct others.
Monitor/assess the performance of staff and develop them based on individual conduct, skills, abilities, interests, and service needs.
Manage the distribution of work, priorities, and projects for the department while simultaneously maintaining high‑quality work product.
Operate a computer and proficient using electronic records systems, virtual meeting software, internet, department or program‑specific software, and MS Office Suite applications, particularly Word, Outlook, and Excel.
Collect and analyze data.
Manage department budget and determine how finances will be spent and resources allocated and account for these expenditures.
Public speaking and delivering presentations to individuals and groups.
Manage multiple priorities and complete assignments on time, accurately, and with attention to detail.
Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates.
Work collaboratively within a team environment and build strategic relations with community partners, coworkers, management, and business associates.
Communicate effectively in both oral and written form.
Make arithmetical computations and tabulations.
Exercise sound judgment and critical thinking in decision‑making and solving various work‑related situations.
Develop objectives, evaluate effectiveness, and assess service plans for individuals served.
Analyze and prepare concise and accurate documents, reports, and correspondence.
Effectively market the programs and services of the department.
Communicate and interact effectively with members of the public.
Read and understand information and ideas presented in writing.
Manage a budget and work within the constraints of that budget.
Establish program goals and objectives that support the strategic plan.
Plan, assign, train, and/or supervise the work of others.
Learn and adhere to policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
Assist with the general upkeep and cleaning of office areas and agency vehicles.
Other Characteristics:
Demonstrate self‑awareness, ongoing self‑evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued.
Demonstrate professional composure in difficult and stressful situations.
Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work.
Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records with no disclosure to others without needing to know.
MINIMUM REQUIREMENTS TO APPLY A Bachelor's degree in a human services field or an acceptable degree is required. Must have five years of supervisory experience in the Intellectual and Developmental Disabilities field.
WORK ENVIRONMENT The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee regularly works in an office environment and occasionally in the field. Due to the nature of the work, the incumbent may be exposed to situations of a highly emotional nature; incumbents are expected to use verbal skills to resolve interpersonal situations to achieve desired results independently. Incumbents are exposed to various living situations and lifestyles. Work is generally completed regularly during weekdays; however, daily work hours will vary. Participation in an on‑call rotation and completion of job duties outside of normally scheduled hours is required. Work is subject to frequent interruptions, and noise levels are varied based on the work locations.
PHYSICAL REQUIREMENTS The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position, effective communication and seeing or hearing verbal cues. Walking from one-third to two‑thirds of the time, sitting from one-third to two‑thirds of the time, standing from one-third to two‑thirds of the time, bending from one-third to two‑thirds of the time, stooping rarely, lifting/pushing/pulling no more than ten pounds is required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving approximately fifteen percent of the employee's working time to various locations. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.
SPECIAL REQUIREMENTS AND QUALIFICATIONS The following may be required after a conditional job offer: current DMV driving record with results that comply with insurer guidelines; drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies; documentation of a PPD test, chest x‑ray, or screening from a qualified medical professional indicating the absence of TB; criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.
NOTE This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.
DePaul is an Equal Opportunity Employer and E‑Verify Participant.
Flexible work from home options available.
#J-18808-Ljbffr