Homebuyer Concierge
Lennar, Fresno, CA, United States
Overview
Lennar is one of the nation’s leading homebuilders, dedicated to creating an extraordinary experience for homeowners, communities, and associates. Renowned as a Fortune 500® company, Lennar builds quality homes, delivers exceptional customer service, and fosters a culture of opportunity and growth.
Job Description The Homebuyer Concierge serves as the primary point of contact for homebuyers after a Purchase Agreement has been executed, guiding them through construction and closing. The role coordinates communication between the buyer and Lennar departments while maintaining exceptional customer service.
Responsibilities
Serve as the buyer’s point of contact from the execution of the Purchase Agreement through construction and closing.
Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow.
Set clear and concise expectations with homebuyers, providing timely updates on their build status while addressing any questions.
Coordinate introductions and meetings between homebuyers and key departments: Mortgage, Title, Construction, Sales, and Closing.
Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings.
Facilitate and track all Salesforce Purchase Agreement milestones, including:
Conditional Loan Approval.
Scheduling Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer.
Tracking milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney.
Coordinating document signing for on‑time closing.
Requirements
High school diploma or equivalent required; college degree preferred.
Minimum of 2–3 years of experience in homebuilding, real estate, mortgage, or a related field.
Strong communication, organizational, and customer service skills.
Proficiency in Microsoft Office and CRM software (Salesforce experience preferred).
Ability to manage multiple tasks and deadlines in a fast‑paced environment.
Self‑motivated with a proactive approach to customer engagement.
Physical & Office Site Presence Requirements Regular in‑person attendance at company communities, job sites, and offices during normal working hours is essential. The role may require working more than eight hours per day in a construction trailer, operating a motor vehicle, reading plans, climbing stairs and ladders, and moving equipment up to 50 pounds. Occasional operation of construction equipment and finger dexterity for computer use may also be required.
Compensation & Benefits Base compensation will range from $21.00–$29.00 per hour, subject to adjustments based on qualifications, geographic factors, and operational considerations.
Eligible for bonuses.
Eligible for commissions.
Benefits include health insurance (Medical, Dental, Vision), 401(k) with a $1 for $1 match up to 5%, Paid Parental Leave, an Associate Assistance Plan, an Education Assistance Program, and up to $30,000 in Adoption Assistance.
Three weeks of vacation annually, along with holiday, sick leave, and personal day policies.
New Hire Referral Bonus Program, Home Purchase Discounts, and opportunities such as Everyone’s Included Day.
Life at Lennar Lennar invests in associates by providing a robust benefits package designed to enhance well‑being and professional growth, fostering a supportive and enriching work environment.
Lennar is an Equal Opportunity Employer and complies with all applicable federal, state, and local fair employment practices laws.
#J-18808-Ljbffr
Job Description The Homebuyer Concierge serves as the primary point of contact for homebuyers after a Purchase Agreement has been executed, guiding them through construction and closing. The role coordinates communication between the buyer and Lennar departments while maintaining exceptional customer service.
Responsibilities
Serve as the buyer’s point of contact from the execution of the Purchase Agreement through construction and closing.
Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow.
Set clear and concise expectations with homebuyers, providing timely updates on their build status while addressing any questions.
Coordinate introductions and meetings between homebuyers and key departments: Mortgage, Title, Construction, Sales, and Closing.
Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings.
Facilitate and track all Salesforce Purchase Agreement milestones, including:
Conditional Loan Approval.
Scheduling Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer.
Tracking milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney.
Coordinating document signing for on‑time closing.
Requirements
High school diploma or equivalent required; college degree preferred.
Minimum of 2–3 years of experience in homebuilding, real estate, mortgage, or a related field.
Strong communication, organizational, and customer service skills.
Proficiency in Microsoft Office and CRM software (Salesforce experience preferred).
Ability to manage multiple tasks and deadlines in a fast‑paced environment.
Self‑motivated with a proactive approach to customer engagement.
Physical & Office Site Presence Requirements Regular in‑person attendance at company communities, job sites, and offices during normal working hours is essential. The role may require working more than eight hours per day in a construction trailer, operating a motor vehicle, reading plans, climbing stairs and ladders, and moving equipment up to 50 pounds. Occasional operation of construction equipment and finger dexterity for computer use may also be required.
Compensation & Benefits Base compensation will range from $21.00–$29.00 per hour, subject to adjustments based on qualifications, geographic factors, and operational considerations.
Eligible for bonuses.
Eligible for commissions.
Benefits include health insurance (Medical, Dental, Vision), 401(k) with a $1 for $1 match up to 5%, Paid Parental Leave, an Associate Assistance Plan, an Education Assistance Program, and up to $30,000 in Adoption Assistance.
Three weeks of vacation annually, along with holiday, sick leave, and personal day policies.
New Hire Referral Bonus Program, Home Purchase Discounts, and opportunities such as Everyone’s Included Day.
Life at Lennar Lennar invests in associates by providing a robust benefits package designed to enhance well‑being and professional growth, fostering a supportive and enriching work environment.
Lennar is an Equal Opportunity Employer and complies with all applicable federal, state, and local fair employment practices laws.
#J-18808-Ljbffr