Inside Sales /Service Writer
REIC Rentals, Moses Lake, WA, United States
Inside Sales/Service Writer
Clean driving record Company-paid volunteer opportunities
About REIC Rentals REIC Rentals is a nationally recognized leader in specialty and general equipment rentals with 55+ locations across North America. We operate under trusted brands including Aim High Rentals, Midway Rental, Pro Rentals & Sales, Excavator Rental Service, and Black Mountain Rental. We deliver reliable equipment, elite service, and meaningful career growth opportunities.
Schedule M-F 7:30am-5pm (possible summer Saturday 8am-12pm rotations)
What You'll Do Customer & Sales Support
Answer incoming calls, reservations, and dispatch requests
Assist customers in person and over the phone
Recommend safe, appropriate rental equipment
Negotiate rental rates to maximize profitability
Maintain accurate rental transactions and inventory counts
Walk the yard daily to stay familiar with equipment status
Keep the counter, showroom, and yard organized
Service Writing & Parts Management
Take customer calls for rental equipment issues
Create and close purchase orders
Order parts for internal repairs
Enter accurate parts and labor data into POR system
Manage parts inventory, stocking levels, and pricing schedules
Oversee parts profit margins and cost controls
Administer manufacturer and internal warranty claims
Ensure on-time delivery of parts and manage shipping decisions
Conduct periodic inventory counts and manage stale inventory
Research vendor resources and obtain parts breakdowns
Measures of Performance
Parts profit margin
Inventory value vs. company goals
Inventory accuracy
On-time parts deliveries
Accuracy of parts acquisition
Operational efficiency in service workflow
What We're Looking For
Strong customer service and sales experience
Excellent communication and relationship‑building skills
High‑level proficiency in POR system (preferred)
Mid‑to‑high Excel spreadsheet skills
Strong attention to detail and organizational skills
Experience in equipment rental, construction, or heavy equipment environment preferred
Ability to manage multiple tasks in a fast‑paced setting
Clean driving record
Innovative thinker with problem‑solving ability
Ability to assist in development and management of budgets
You'll Also Be
A motivated, reliable team player
Comfortable working independently with minimal supervision
Adaptable in both retail counter and operational shop environments
Willing to cross‑train and train others in parts procedures
Why You'll Love REIC Rentals
Competitive salary + bonus opportunities
Health, dental, and vision coverage for you and your family
401(k) with company match after 60 days
3 weeks PTO + 9 paid holidays
Ongoing professional development and leadership training
Company‑paid volunteer opportunities
A supportive, family‑style culture where your ideas and leadership matter
Apply today and help keep our equipment – and our customers – moving. REIC Rentals
Reliable Equipment. Elite Service. Real Career Growth.
REIC Rentals is NOT open to 3rd party solicitation
REIC and all affiliates operate as drug‑free environments, which includes marijuana. A pre‑employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.
Salary: $24.00 - $28.00 per hour
Job Posted by ApplicantPro
#J-18808-Ljbffr
Clean driving record Company-paid volunteer opportunities
About REIC Rentals REIC Rentals is a nationally recognized leader in specialty and general equipment rentals with 55+ locations across North America. We operate under trusted brands including Aim High Rentals, Midway Rental, Pro Rentals & Sales, Excavator Rental Service, and Black Mountain Rental. We deliver reliable equipment, elite service, and meaningful career growth opportunities.
Schedule M-F 7:30am-5pm (possible summer Saturday 8am-12pm rotations)
What You'll Do Customer & Sales Support
Answer incoming calls, reservations, and dispatch requests
Assist customers in person and over the phone
Recommend safe, appropriate rental equipment
Negotiate rental rates to maximize profitability
Maintain accurate rental transactions and inventory counts
Walk the yard daily to stay familiar with equipment status
Keep the counter, showroom, and yard organized
Service Writing & Parts Management
Take customer calls for rental equipment issues
Create and close purchase orders
Order parts for internal repairs
Enter accurate parts and labor data into POR system
Manage parts inventory, stocking levels, and pricing schedules
Oversee parts profit margins and cost controls
Administer manufacturer and internal warranty claims
Ensure on-time delivery of parts and manage shipping decisions
Conduct periodic inventory counts and manage stale inventory
Research vendor resources and obtain parts breakdowns
Measures of Performance
Parts profit margin
Inventory value vs. company goals
Inventory accuracy
On-time parts deliveries
Accuracy of parts acquisition
Operational efficiency in service workflow
What We're Looking For
Strong customer service and sales experience
Excellent communication and relationship‑building skills
High‑level proficiency in POR system (preferred)
Mid‑to‑high Excel spreadsheet skills
Strong attention to detail and organizational skills
Experience in equipment rental, construction, or heavy equipment environment preferred
Ability to manage multiple tasks in a fast‑paced setting
Clean driving record
Innovative thinker with problem‑solving ability
Ability to assist in development and management of budgets
You'll Also Be
A motivated, reliable team player
Comfortable working independently with minimal supervision
Adaptable in both retail counter and operational shop environments
Willing to cross‑train and train others in parts procedures
Why You'll Love REIC Rentals
Competitive salary + bonus opportunities
Health, dental, and vision coverage for you and your family
401(k) with company match after 60 days
3 weeks PTO + 9 paid holidays
Ongoing professional development and leadership training
Company‑paid volunteer opportunities
A supportive, family‑style culture where your ideas and leadership matter
Apply today and help keep our equipment – and our customers – moving. REIC Rentals
Reliable Equipment. Elite Service. Real Career Growth.
REIC Rentals is NOT open to 3rd party solicitation
REIC and all affiliates operate as drug‑free environments, which includes marijuana. A pre‑employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.
Salary: $24.00 - $28.00 per hour
Job Posted by ApplicantPro
#J-18808-Ljbffr