Account Manager
Credit Key, Los Angeles, CA, United States
The Account Manager is responsible for successfully launching new merchant partnerships and driving ongoing growth, performance, and revenue optimization across their portfolio. This role serves as the primary owner of merchant relationships from onboarding through scale, ensuring a seamless implementation experience and long‑term value creation for both the merchant and Credit Key.
Key Responsibilities Merchant Onboarding & Launch
Own end-to-end implementation and onboarding of new merchant partners, ensuring timely and successful launches
Serve as the primary point of contact during onboarding, coordinating across Sales, Product, Engineering, and Risk teams
Guide merchants through integration, configuration, and go‑live readiness
Develop and execute launch plans tailored to each merchant’s business model and customer base
Ensure merchants are enabled on key Credit Key products and features at launch
Account Growth & Revenue Optimization
Proactively identify opportunities to grow revenue across merchant accounts through product adoption, feature expansion, and strategic initiatives
Partner with merchants to optimize performance (conversion rates, approval rates, AOV, repeat usage)
Analyze merchant performance data and deliver actionable insights and recommendations
Drive adoption of new Credit Key offerings (e.g., new payment methods, extended terms, card usage)
Build and maintain strong executive‑level relationships with key merchant stakeholders
Relationship Management
Act as the primary point of contact for assigned merchant accounts post‑launch
Conduct regular business reviews to assess performance, align on goals, and identify growth opportunities
Deliver both scheduled and ad‑hoc reporting to internal and external stakeholders
Ensure high merchant satisfaction and long‑term retention
Cross‑Functional Collaboration
Work closely with Sales to ensure smooth handoff and continuity from deal close to launch
Partner with Product and Engineering to escalate issues, prioritize enhancements, and improve merchant experience
Collaborate with Marketing to support borrower growth and engagement initiatives
Provide feedback to internal teams based on merchant insights and performance trends
Operational Excellence & Issue Resolution
Resolve escalated merchant and borrower issues related to payments, technical integrations, and account management
Monitor and manage compliance‑related workflows (e.g., KYC, disputes, collections coordination)
Identify trends in support interactions and recommend process, product, or training improvements
Maintain accurate account records and ensure data integrity
Performance & Continuous Improvement
Own key account‑level KPIs including revenue growth, activation, engagement, and retention
Track and report on merchant performance and onboarding success metrics
Continuously refine onboarding processes, playbooks, and best practices
Stay up to date on Credit Key product enhancements and industry trends
What Success Looks Like
Merchants launch on time and with strong early performance
Increased revenue and borrower adoption across managed accounts
High merchant satisfaction and retention
Consistent identification and execution of growth opportunities
Strong cross‑functional alignment and execution
Candidate Experience & Qualifications
3+ years of experience in Account Management, Customer Success, or Implementation roles, preferably in fintech, payments, or B2B SaaS
Proven experience managing and growing a portfolio of accounts with revenue or performance‑based goals
Strong track record of successfully onboarding and launching new customers or partners
Experience working with e‑commerce, payments, lending, or checkout/integration‑based products is highly preferred
Ability to analyze performance data and translate insights into actionable recommendations for clients
Comfortable managing multiple implementations and priorities in a fast‑paced environment
Strong cross‑functional collaboration skills with experience working alongside Sales, Product, Engineering, and Risk teams
Excellent communication and relationship‑building skills, including experience working with executive stakeholders
Highly organized with strong project management and execution skills
Experience with tools such as HubSpot, Salesforce, Looker/Tableau, or similar CRM and analytics platforms is a plus
Why Credit Key
Competitive compensation + equity
Great healthcare benefits
PTO
401k Match
Supportive, low ego, highly collaborative team environment
Work from home stipend
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Key Responsibilities Merchant Onboarding & Launch
Own end-to-end implementation and onboarding of new merchant partners, ensuring timely and successful launches
Serve as the primary point of contact during onboarding, coordinating across Sales, Product, Engineering, and Risk teams
Guide merchants through integration, configuration, and go‑live readiness
Develop and execute launch plans tailored to each merchant’s business model and customer base
Ensure merchants are enabled on key Credit Key products and features at launch
Account Growth & Revenue Optimization
Proactively identify opportunities to grow revenue across merchant accounts through product adoption, feature expansion, and strategic initiatives
Partner with merchants to optimize performance (conversion rates, approval rates, AOV, repeat usage)
Analyze merchant performance data and deliver actionable insights and recommendations
Drive adoption of new Credit Key offerings (e.g., new payment methods, extended terms, card usage)
Build and maintain strong executive‑level relationships with key merchant stakeholders
Relationship Management
Act as the primary point of contact for assigned merchant accounts post‑launch
Conduct regular business reviews to assess performance, align on goals, and identify growth opportunities
Deliver both scheduled and ad‑hoc reporting to internal and external stakeholders
Ensure high merchant satisfaction and long‑term retention
Cross‑Functional Collaboration
Work closely with Sales to ensure smooth handoff and continuity from deal close to launch
Partner with Product and Engineering to escalate issues, prioritize enhancements, and improve merchant experience
Collaborate with Marketing to support borrower growth and engagement initiatives
Provide feedback to internal teams based on merchant insights and performance trends
Operational Excellence & Issue Resolution
Resolve escalated merchant and borrower issues related to payments, technical integrations, and account management
Monitor and manage compliance‑related workflows (e.g., KYC, disputes, collections coordination)
Identify trends in support interactions and recommend process, product, or training improvements
Maintain accurate account records and ensure data integrity
Performance & Continuous Improvement
Own key account‑level KPIs including revenue growth, activation, engagement, and retention
Track and report on merchant performance and onboarding success metrics
Continuously refine onboarding processes, playbooks, and best practices
Stay up to date on Credit Key product enhancements and industry trends
What Success Looks Like
Merchants launch on time and with strong early performance
Increased revenue and borrower adoption across managed accounts
High merchant satisfaction and retention
Consistent identification and execution of growth opportunities
Strong cross‑functional alignment and execution
Candidate Experience & Qualifications
3+ years of experience in Account Management, Customer Success, or Implementation roles, preferably in fintech, payments, or B2B SaaS
Proven experience managing and growing a portfolio of accounts with revenue or performance‑based goals
Strong track record of successfully onboarding and launching new customers or partners
Experience working with e‑commerce, payments, lending, or checkout/integration‑based products is highly preferred
Ability to analyze performance data and translate insights into actionable recommendations for clients
Comfortable managing multiple implementations and priorities in a fast‑paced environment
Strong cross‑functional collaboration skills with experience working alongside Sales, Product, Engineering, and Risk teams
Excellent communication and relationship‑building skills, including experience working with executive stakeholders
Highly organized with strong project management and execution skills
Experience with tools such as HubSpot, Salesforce, Looker/Tableau, or similar CRM and analytics platforms is a plus
Why Credit Key
Competitive compensation + equity
Great healthcare benefits
PTO
401k Match
Supportive, low ego, highly collaborative team environment
Work from home stipend
#J-18808-Ljbffr