Solutions Consultant with German and English
TELUS Digital, New Bremen, OH, United States
Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join
TELUS Digital Bulgaria
as a
Solutions Consultant with German and English
for the world’s biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We’re seeking professionals with strong communication skills to help users maximize their product experience.
We offer:
Flexible contract conditions (temporary employment, part‑time options)
Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
21 Days of Company‑Provided Accommodation on arrival, and assistance in finding a long‑term home
Fully paid training
Stable job and career development opportunities
Additional health insurance
More than fifty benefits and services to choose from
Positive international working environment
Support and learning
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
Consistently meet or exceed performance goals for call handling time, first‑call resolution, and customer satisfaction scores
Collaborate with team members to share best practices and contribute to the knowledge base
Participate in ongoing training and stay updated on product knowledge and industry trends
What You'll Need:
Fluent
German
and
English
communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes
Excellence in active listening and problem‑solving
Adaptable and quick to learn new processes and technologies
Self‑motivated with a passion for customer satisfaction
Ideal Candidate Profile:
Customer‑focused mindset and delivering exceptional service
Excellent communication style, ability to explain complex concepts simply
Ability to troubleshoot issues and find creative solutions
Collaborates and shares knowledge, and contributes positively to team dynamics
Embraces change, learns quickly, and maintains composure under pressure
The best part? No tech background needed! We’re looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
#J-18808-Ljbffr
Join
TELUS Digital Bulgaria
as a
Solutions Consultant with German and English
for the world’s biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We’re seeking professionals with strong communication skills to help users maximize their product experience.
We offer:
Flexible contract conditions (temporary employment, part‑time options)
Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
21 Days of Company‑Provided Accommodation on arrival, and assistance in finding a long‑term home
Fully paid training
Stable job and career development opportunities
Additional health insurance
More than fifty benefits and services to choose from
Positive international working environment
Support and learning
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
Consistently meet or exceed performance goals for call handling time, first‑call resolution, and customer satisfaction scores
Collaborate with team members to share best practices and contribute to the knowledge base
Participate in ongoing training and stay updated on product knowledge and industry trends
What You'll Need:
Fluent
German
and
English
communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes
Excellence in active listening and problem‑solving
Adaptable and quick to learn new processes and technologies
Self‑motivated with a passion for customer satisfaction
Ideal Candidate Profile:
Customer‑focused mindset and delivering exceptional service
Excellent communication style, ability to explain complex concepts simply
Ability to troubleshoot issues and find creative solutions
Collaborates and shares knowledge, and contributes positively to team dynamics
Embraces change, learns quickly, and maintains composure under pressure
The best part? No tech background needed! We’re looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
#J-18808-Ljbffr