Dig One Enterprise Account Director
DIG Insights, Inc, Chicago, IL, United States
Dig One Enterprise Account Director – About this role
The Dig One Enterprise Account Director is responsible for driving growth and expansion within Dig One’s highest-potential enterprise accounts. This commercial owner manages a named portfolio of existing clients, focusing on increasing Net Revenue Retention (NRR) through strategic upselling, stakeholder expansion, global activation, and consultative use‑case diversification.
Your primary responsibilities will include, but are not limited to: Account Growth & Expansion
Lead expansion efforts across a named portfolio of Dig One’s highest-potential enterprise accounts
Drive stakeholder expansion, upsell opportunities, use‑case diversity, and global replicability
Identify and convert new revenue streams within existing accounts
Own and deliver against a quota tied to Net Revenue Retention (NRR) growth (incremental growth)
Commercial Ownership
Lead renewal and upsell conversations to maximize long‑term account value
Coordinate and support contract negotiations in partnership with leadership
Develop and execute Quarterly Business Reviews (QBRs)
Oversee delegation of proposal development and commercial packaging
Cross-Functional Leadership
Partner closely with Customer Success Managers (CSMs), Research Solutions, Consultants, and Sales to ensure strategic alignment across accounts
Translate complex business questions into scalable, platform‑first research programs
Guide scoping and solution design with an agile delivery mindset
Strategic Opportunity Identification
Proactively identify cross‑sell opportunities across Dig’s broader portfolio, including Custom Qualitative & Quantitative Research and Future Strategy & Innovation offerings
Bring forward innovative applications of Dig One technology to address evolving client needs
Experience, Skills and Requirements
8+ years of experience in Account Management, Enterprise Sales, or Commercial Strategy roles
Proven experience selling Market Research technology or SaaS solutions within the Consumer Insights ecosystem
Strong understanding of Consumer Insights functions and research methodologies
Demonstrated ability to translate business objectives into technology‑enabled research solutions
Highly cross‑functional, collaborative mindset
Exceptional relationship‑building and executive stakeholder management skills
Strong commercial acumen with a growth‑oriented, entrepreneurial approach
High energy, proactive, and motivated by achieving and exceeding revenue targets
A hybrid‑remote work environment, where employees have the flexibility to work remotely or from one of our offices
Benefits
Unlimited vacation policy
Reimbursement for health and wellness classes/memberships and continuous learning
RRSP / 401K employer matching program
Offices in Toronto and Chicago, located steps to public transportation in the downtown core
Regular social events such as charity poker nights, trivia events, team building days, and more!
We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities.
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Your primary responsibilities will include, but are not limited to: Account Growth & Expansion
Lead expansion efforts across a named portfolio of Dig One’s highest-potential enterprise accounts
Drive stakeholder expansion, upsell opportunities, use‑case diversity, and global replicability
Identify and convert new revenue streams within existing accounts
Own and deliver against a quota tied to Net Revenue Retention (NRR) growth (incremental growth)
Commercial Ownership
Lead renewal and upsell conversations to maximize long‑term account value
Coordinate and support contract negotiations in partnership with leadership
Develop and execute Quarterly Business Reviews (QBRs)
Oversee delegation of proposal development and commercial packaging
Cross-Functional Leadership
Partner closely with Customer Success Managers (CSMs), Research Solutions, Consultants, and Sales to ensure strategic alignment across accounts
Translate complex business questions into scalable, platform‑first research programs
Guide scoping and solution design with an agile delivery mindset
Strategic Opportunity Identification
Proactively identify cross‑sell opportunities across Dig’s broader portfolio, including Custom Qualitative & Quantitative Research and Future Strategy & Innovation offerings
Bring forward innovative applications of Dig One technology to address evolving client needs
Experience, Skills and Requirements
8+ years of experience in Account Management, Enterprise Sales, or Commercial Strategy roles
Proven experience selling Market Research technology or SaaS solutions within the Consumer Insights ecosystem
Strong understanding of Consumer Insights functions and research methodologies
Demonstrated ability to translate business objectives into technology‑enabled research solutions
Highly cross‑functional, collaborative mindset
Exceptional relationship‑building and executive stakeholder management skills
Strong commercial acumen with a growth‑oriented, entrepreneurial approach
High energy, proactive, and motivated by achieving and exceeding revenue targets
A hybrid‑remote work environment, where employees have the flexibility to work remotely or from one of our offices
Benefits
Unlimited vacation policy
Reimbursement for health and wellness classes/memberships and continuous learning
RRSP / 401K employer matching program
Offices in Toronto and Chicago, located steps to public transportation in the downtown core
Regular social events such as charity poker nights, trivia events, team building days, and more!
We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities.
#J-18808-Ljbffr