Senior Solutions Consultant II
PagerDuty, Inc., Atlanta, GA, United States
PagerDuty is seeking a Senior Solutions Consultant to join our talented, customer-focused team! As Senior Solutions Consultant, you will report to the Solutions Consulting leadership team and partner closely with sales, customer success, and product teams to serve as a trusted advisor to our most strategic customers and prospects, designing and delivering solutions that drive business value and accelerate platform adoption. This is an exciting opportunity to make a significant impact in a rapidly growing market segment while working with enterprise customers to solve complex digital operations challenges. The ideal candidate has a strong technical background in SaaS and cloud infrastructure with a passion for consultative selling and customer success.
KEY RESPONSIBILITIES
Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
Advise customers on best practices for incident response, digital operations, and service reliability throughout pre‑sales and implementation processes
Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes
BASIC QUALIFICATIONS
5+ years in solutions consulting, pre‑sales, technical account management, or similar customer‑facing role
Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
Experience working with enterprise customers and navigating complex organizations
Applicants must be currently authorized to work in the United States on a full‑time basis
PREFERRED QUALIFICATIONS
Experience with PagerDuty or similar incident management platforms
Familiarity with automation, observability, or ITSM tools
Technical certifications (AWS, Azure, GCP, etc.)
Excellent communication and presentation skills with ability to translate technical concepts for any audience
Problem‑solver with consultative mindset and willingness to travel as needed
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in‑person working as an integral part of our culture. Both our employees and external research tell us that co‑located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Atlanta office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 163,500 - 225,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job‑related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country‑specific offerings, on our benefits site.
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
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KEY RESPONSIBILITIES
Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
Advise customers on best practices for incident response, digital operations, and service reliability throughout pre‑sales and implementation processes
Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes
BASIC QUALIFICATIONS
5+ years in solutions consulting, pre‑sales, technical account management, or similar customer‑facing role
Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
Experience working with enterprise customers and navigating complex organizations
Applicants must be currently authorized to work in the United States on a full‑time basis
PREFERRED QUALIFICATIONS
Experience with PagerDuty or similar incident management platforms
Familiarity with automation, observability, or ITSM tools
Technical certifications (AWS, Azure, GCP, etc.)
Excellent communication and presentation skills with ability to translate technical concepts for any audience
Problem‑solver with consultative mindset and willingness to travel as needed
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in‑person working as an integral part of our culture. Both our employees and external research tell us that co‑located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Atlanta office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 163,500 - 225,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job‑related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country‑specific offerings, on our benefits site.
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
#J-18808-Ljbffr