Senior Solutions Consultant II
PagerDuty, Atlanta, GA, United States
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. We are expanding rapidly and are looking for a Senior Solutions Consultant to work with enterprise customers to solve complex digital operations challenges.
Key Responsibilities
Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops.
Develop and present tailored demonstrations, proof‑of‑concepts, and value propositions that clearly articulate ROI to technical and business stakeholders.
Advise customers on best practices for incident response, digital operations, and service reliability throughout pre‑sales and implementation processes.
Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close.
Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes.
Basic Qualifications
5+ years in solutions consulting, pre‑sales, technical account management, or similar customer‑facing role.
Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations.
Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys.
Experience working with enterprise customers and navigating complex organizations.
Applicant must be currently authorized to work in the United States on a full‑time basis.
Preferred Qualifications
Experience with PagerDuty or similar incident management platforms.
Familiarity with automation, observability, or ITSM tools.
Technical certifications (AWS, Azure, GCP, etc.).
Excellent communication and presentation skills with ability to translate technical concepts for any audience.
Problem‑solver with consultative mindset and willingness to travel as needed.
Location Requirements
Job requires presence in Atlanta office twice per week.
Work may be remote with flexible hybrid model.
Location Restrictions
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia.
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon.
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming.
Compensation Base salary range: $163,500 – $225,200 USD. The role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty—company‑wide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure
Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
#J-18808-Ljbffr
Key Responsibilities
Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops.
Develop and present tailored demonstrations, proof‑of‑concepts, and value propositions that clearly articulate ROI to technical and business stakeholders.
Advise customers on best practices for incident response, digital operations, and service reliability throughout pre‑sales and implementation processes.
Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close.
Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes.
Basic Qualifications
5+ years in solutions consulting, pre‑sales, technical account management, or similar customer‑facing role.
Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations.
Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys.
Experience working with enterprise customers and navigating complex organizations.
Applicant must be currently authorized to work in the United States on a full‑time basis.
Preferred Qualifications
Experience with PagerDuty or similar incident management platforms.
Familiarity with automation, observability, or ITSM tools.
Technical certifications (AWS, Azure, GCP, etc.).
Excellent communication and presentation skills with ability to translate technical concepts for any audience.
Problem‑solver with consultative mindset and willingness to travel as needed.
Location Requirements
Job requires presence in Atlanta office twice per week.
Work may be remote with flexible hybrid model.
Location Restrictions
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia.
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon.
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming.
Compensation Base salary range: $163,500 – $225,200 USD. The role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty—company‑wide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company‑wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure
Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E‑Verify employment verification program.
#J-18808-Ljbffr