Senior Field Compensation Representative - Cincinnati, OH
Ameritas, Cincinnati, OH, United States
Position Summary
The Senior Field Compensation Representative is responsible for providing quality customer service to field office, producers/representatives, and other partners on complex customer service inquiries/requests. This position is accountable for ensuring internal and external records are completed accurately and timely within regulatory guidelines.
Position Location Hybrid role working partially in-office (Cincinnati, OH) and partially from home.
What You Do
Collaborate with customers on complex situations through written and verbal correspondence to discuss various contract provisions.
Perform accounting functions as required for the business area.
Maintain and balance suspense accounts as needed.
Verify and approve commissions for new business and renewal runs.
Create debt report from compensation system.
Hold compensation from commission runs by doing a debt compare for each cycle.
Understand the different contracts and how the agents are paid.
Analyze, process, and service the producer/representative onboarding and lifecycle including transactions throughout the contract.
Provide authorization for agent of record changes by deciding if the request is in compliance with policies or procedures while implementing complex process changes.
Ensure compliance with all regulatory rules.
Train and mentor other associates within the business area.
May participate as a subject matter expert for projects.
Other duties as assigned.
Perform calculations and percentages for commission adjustment and advances.
Audit policies as required for accuracy and assure compensation paid correctly at all levels and compensation type.
What You Bring
H.S. Diploma or GED required.
2–4 years of related experience required, including accounting and/or customer service experience.
Previous compensation experience is a plus.
Microsoft Excel experience is preferred (complex calculations and percentages).
Analytical thinking and keen eye for detail is a plus.
Benefits
401(k) retirement plan with company match and quarterly contribution.
Tuition reimbursement and assistance.
Incentive program bonuses.
Competitive pay.
Flexible hybrid work.
Thrive days – personal time off.
Paid time off (PTO).
Health benefits: medical, dental, vision.
Health savings account (HSA) with employer contribution.
Well‑being programs with financial rewards.
Employee assistance program (EAP).
Professional development programs.
Leadership development programs.
Employee resource groups.
StrengthsFinder program.
Community matching donations program.
Paid volunteer time – 8 hours per month.
Generous paid maternity leave and paternity leave.
Fertility, surrogacy, and adoption assistance.
Backup child, elder, and pet care support.
Equal Opportunity Employer Ameritas is an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
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Position Location Hybrid role working partially in-office (Cincinnati, OH) and partially from home.
What You Do
Collaborate with customers on complex situations through written and verbal correspondence to discuss various contract provisions.
Perform accounting functions as required for the business area.
Maintain and balance suspense accounts as needed.
Verify and approve commissions for new business and renewal runs.
Create debt report from compensation system.
Hold compensation from commission runs by doing a debt compare for each cycle.
Understand the different contracts and how the agents are paid.
Analyze, process, and service the producer/representative onboarding and lifecycle including transactions throughout the contract.
Provide authorization for agent of record changes by deciding if the request is in compliance with policies or procedures while implementing complex process changes.
Ensure compliance with all regulatory rules.
Train and mentor other associates within the business area.
May participate as a subject matter expert for projects.
Other duties as assigned.
Perform calculations and percentages for commission adjustment and advances.
Audit policies as required for accuracy and assure compensation paid correctly at all levels and compensation type.
What You Bring
H.S. Diploma or GED required.
2–4 years of related experience required, including accounting and/or customer service experience.
Previous compensation experience is a plus.
Microsoft Excel experience is preferred (complex calculations and percentages).
Analytical thinking and keen eye for detail is a plus.
Benefits
401(k) retirement plan with company match and quarterly contribution.
Tuition reimbursement and assistance.
Incentive program bonuses.
Competitive pay.
Flexible hybrid work.
Thrive days – personal time off.
Paid time off (PTO).
Health benefits: medical, dental, vision.
Health savings account (HSA) with employer contribution.
Well‑being programs with financial rewards.
Employee assistance program (EAP).
Professional development programs.
Leadership development programs.
Employee resource groups.
StrengthsFinder program.
Community matching donations program.
Paid volunteer time – 8 hours per month.
Generous paid maternity leave and paternity leave.
Fertility, surrogacy, and adoption assistance.
Backup child, elder, and pet care support.
Equal Opportunity Employer Ameritas is an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
#J-18808-Ljbffr