Director, Horizontal Strategy, Operational Effectiveness and Innovation
Information Technology Senior Management Forum, Richmond, VA, United States
Director, Horizontal Strategy, Operational Effectiveness and Innovation
Enterprise Compliance and Ethics (C&E), part of the Enterprise Risk Organization, supports our Compliance and Ethics agenda across Capital One. The Compliance and Ethics Command Center, reporting to the C&E Chief of Staff, has three distinct functions: 1) Associate Experience (AX), 2) the Project Management Office and 3) Horizontal Strategy, Operational Effectiveness and Innovation. The C&E Command Center is seeking a Director, Horizontal Strategy, Operational Effectiveness and Innovation, to lead and support our horizontal operational and process effectiveness, enablement and innovation agenda.
This critical role will oversee the design, optimization, and strategic alignment of cross‑functional processes. The Director ensures operational excellence, drives efficiency, and translates transformational strategy into scalable procedures. This role requires strong expertise in strategic planning, process design, project management, change management, and cross‑business collaboration to tackle broad organizational challenges.
You will collaborate cross‑functionally to define and execute the vision and key focus areas for strategy, enablement, and innovation (including AI) within the Compliance & Ethics organization. You will do so in a collaborative environment that fosters continuous learning, encourages growth, and values transformation, doing the right thing and excellence.
In this role you will wear many hats and make an incredible impact on the broader C&E organization.
Responsibilities
Drive and lead process improvement initiatives across C&E.
Support the C&E Innovation Center of Excellence and AI agenda.
Support top‑of‑house annual planning and ensure progress on related key priorities.
Proactively identify opportunities and lead critical, cross‑functional transformation projects, defining scope, stakeholders, and resources for timely delivery.
Build and leverage strong relationships across teams and partners including Finance, HR, Product, Governance, and Tech.
Serve as a key thought partner for process improvement and innovation, optimizing operating rhythms, enablement, and engagement.
Core Competencies
Process Management: Design, implement, and optimize repeatable workflows for efficiency, quality, and compliance.
Project Leadership: Guide and motivate cross‑functional teams to successfully deliver complex projects.
Influencing Others: Persuade stakeholders and drive alignment across organizational levels without formal authority.
Complex Problem Solving: Analyze multi‑faceted business challenges, identify root causes, and develop innovative, sustainable solutions.
AI/Tech Acumen: Understand and leverage AI, machine learning, and technology trends, applying them strategically to business goals.
Strategic Thinker: Visionary approach to anticipating internal dynamics and macro trends and organizational needs, translating them into actionable, long‑term plans.
Executive Communicator: Concisely and clearly present complex ideas, insights, and recommendations to senior leadership and diverse audiences.
Drives Results: Proven history of taking ownership, overcoming obstacles, and consistently achieving measurable business outcomes and KPIs.
Benefits
Go deep into the organization to understand the Compliance & Ethics program.
Be a key strategic partner across C&E.
Partner with peers across ERO and the business.
Have a direct influence on the innovation agenda, including AI, of the organization.
Lead key horizontal initiatives.
Have a direct impact on enablement across the team.
Travel as needed to other U.S. based company locations up to 25% of the time.
Basic Qualifications
Bachelor's Degree or military experience.
At least 5 years of experience in strategy development.
At least 5 years of experience managing senior stakeholders across business functions.
At least 3 years of people management experience.
Preferred Qualifications
Master's Degree.
7+ years of experience working with risk leaders.
7+ years of experience managing senior stakeholders across business functions.
7+ years of experience in strategy development.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary range: McLean, VA: $206,000 - $235,100. Richmond, VA: $187,300 - $213,700. Candidates hired in other locations will be subject to the corresponding location’s pay range. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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This critical role will oversee the design, optimization, and strategic alignment of cross‑functional processes. The Director ensures operational excellence, drives efficiency, and translates transformational strategy into scalable procedures. This role requires strong expertise in strategic planning, process design, project management, change management, and cross‑business collaboration to tackle broad organizational challenges.
You will collaborate cross‑functionally to define and execute the vision and key focus areas for strategy, enablement, and innovation (including AI) within the Compliance & Ethics organization. You will do so in a collaborative environment that fosters continuous learning, encourages growth, and values transformation, doing the right thing and excellence.
In this role you will wear many hats and make an incredible impact on the broader C&E organization.
Responsibilities
Drive and lead process improvement initiatives across C&E.
Support the C&E Innovation Center of Excellence and AI agenda.
Support top‑of‑house annual planning and ensure progress on related key priorities.
Proactively identify opportunities and lead critical, cross‑functional transformation projects, defining scope, stakeholders, and resources for timely delivery.
Build and leverage strong relationships across teams and partners including Finance, HR, Product, Governance, and Tech.
Serve as a key thought partner for process improvement and innovation, optimizing operating rhythms, enablement, and engagement.
Core Competencies
Process Management: Design, implement, and optimize repeatable workflows for efficiency, quality, and compliance.
Project Leadership: Guide and motivate cross‑functional teams to successfully deliver complex projects.
Influencing Others: Persuade stakeholders and drive alignment across organizational levels without formal authority.
Complex Problem Solving: Analyze multi‑faceted business challenges, identify root causes, and develop innovative, sustainable solutions.
AI/Tech Acumen: Understand and leverage AI, machine learning, and technology trends, applying them strategically to business goals.
Strategic Thinker: Visionary approach to anticipating internal dynamics and macro trends and organizational needs, translating them into actionable, long‑term plans.
Executive Communicator: Concisely and clearly present complex ideas, insights, and recommendations to senior leadership and diverse audiences.
Drives Results: Proven history of taking ownership, overcoming obstacles, and consistently achieving measurable business outcomes and KPIs.
Benefits
Go deep into the organization to understand the Compliance & Ethics program.
Be a key strategic partner across C&E.
Partner with peers across ERO and the business.
Have a direct influence on the innovation agenda, including AI, of the organization.
Lead key horizontal initiatives.
Have a direct impact on enablement across the team.
Travel as needed to other U.S. based company locations up to 25% of the time.
Basic Qualifications
Bachelor's Degree or military experience.
At least 5 years of experience in strategy development.
At least 5 years of experience managing senior stakeholders across business functions.
At least 3 years of people management experience.
Preferred Qualifications
Master's Degree.
7+ years of experience working with risk leaders.
7+ years of experience managing senior stakeholders across business functions.
7+ years of experience in strategy development.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary range: McLean, VA: $206,000 - $235,100. Richmond, VA: $187,300 - $213,700. Candidates hired in other locations will be subject to the corresponding location’s pay range. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
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