Director, Process Management - Personal Loans (Hybrid)
Capital One, Richmond, VA, United States
Director, Process Management - Personal Loans (Hybrid)
Role As a Director of Process Management, you will lead the Well Managed area for Personal Loans. Your team will manage risk management aligned processes like intake, control strategy and process mapping, program management for large initiatives within Personal Loans and focus on campaign management and experience, focusing on delivering flawlessly executed processes that improve business efficiency and drive results. You will serve as the leader and subject matter expert on process improvement initiatives while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.
Candidate
Industry leading process improvement professional who excels in a team environment
Demonstrate they can improve company processes in the past, resulting in saving time and resources for the company
Be able to effectively communicate and influence partners across the company and across multiple levels of the organization
Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role
Must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects
Responsibilities
Leading moderate to large size teams to drive complex process improvement initiatives
Designing, developing and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements
Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Serving as subject matter expert on a process improvement initiatives
Basic Qualifications
Bachelor's Degree or military experience
At least 7 years of experience in Process Management or Project Management
At least 5 years of experience in People Management
At least 2 years of Risk Management or compliance experience
Preferred Qualifications
Masters Degree or MBA
8+ years of experience in Process Management or Project Management
6+ years of experience in People Management
3+ years of experience in consumer credit risk management
3+ years of experience in Strategic planning
PMP, Lean, Agile or Six Sigma certification
Strong problem solving and influencing skills
Strong communication and collaboration skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
McLean, VA: $190,300 - $217,200 for Director, Process Management
Richmond, VA: $173,000 - $197,400 for Director, Process Management
Riverwoods, IL: $173,000 - $197,400 for Director, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
#J-18808-Ljbffr
Role As a Director of Process Management, you will lead the Well Managed area for Personal Loans. Your team will manage risk management aligned processes like intake, control strategy and process mapping, program management for large initiatives within Personal Loans and focus on campaign management and experience, focusing on delivering flawlessly executed processes that improve business efficiency and drive results. You will serve as the leader and subject matter expert on process improvement initiatives while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.
Candidate
Industry leading process improvement professional who excels in a team environment
Demonstrate they can improve company processes in the past, resulting in saving time and resources for the company
Be able to effectively communicate and influence partners across the company and across multiple levels of the organization
Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role
Must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects
Responsibilities
Leading moderate to large size teams to drive complex process improvement initiatives
Designing, developing and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements
Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Serving as subject matter expert on a process improvement initiatives
Basic Qualifications
Bachelor's Degree or military experience
At least 7 years of experience in Process Management or Project Management
At least 5 years of experience in People Management
At least 2 years of Risk Management or compliance experience
Preferred Qualifications
Masters Degree or MBA
8+ years of experience in Process Management or Project Management
6+ years of experience in People Management
3+ years of experience in consumer credit risk management
3+ years of experience in Strategic planning
PMP, Lean, Agile or Six Sigma certification
Strong problem solving and influencing skills
Strong communication and collaboration skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
McLean, VA: $190,300 - $217,200 for Director, Process Management
Richmond, VA: $173,000 - $197,400 for Director, Process Management
Riverwoods, IL: $173,000 - $197,400 for Director, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
#J-18808-Ljbffr