Agent Relationship Specialist
SILAC Insurance Company, Salt Lake City, UT, United States
About SILAC
SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees. With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees. We hold true to our core values:
Adaptability & Continuous Improvement
Transparency & Trust, Honesty & Integrity
Teamwork & Collaboration
Gratitude & Compassion
At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an inclusive environment.
Agent Relationship Specialist Department Overview To provide best-in-class service to our elite agents by phone and written communication. To be able to communicate in a friendly and professional manner focusing on building trustworthy, long-lasting relationships. Promotes the value of service-oriented business and products.
Job Overview To communicate by phone and email with our elite agents. This includes processing new business and customer experience tasks within our service standard guidelines for Ember and Inner Circle. Working within a team environment where you are expected to share your knowledge with others. Represent the company's mission and values by providing personalized service to inform and solve problems for our elite customers, agents, and business partners.
Job Details
Full Time or Part Time: Full time
Standard Hours Per Week: Monday - Friday, 40 hours/week
Work Schedule: Shift starts between 6:30 AM and 8:30 AM MT
Schedule Type: In-Office, Hybrid
Inbound and outbound calls: Answer inbound calls from our Inner Circle & Ember agents and make outbound calls to clients & agents to confirm policy details.
Document Review: Efficient processing of New Business, Customer Experience, and Agency requests in a timely manner.
Communication: Ability to communicate effectively with agents, IMO's and teammates, building strong relationships and de-escalating calls. Monitor team chats to answer questions.
Telephone Skills: Patience, empathy, listening to handle misunderstandings; adapt to unique situations to provide personalized service.
Documentation: Document & update for each service action; communicate incidents with management.
Research: Investigate & resolve complex issues related to New Business, Customer Experience, Agency, Death Claims & withdrawal. Multi-tasking ability. Report to & perform other work or projects as directed by Inner Circle leadership.
Job Requirements
High school diploma, GED, or any combination of education, training, or experience that demonstrates ability to do the job.
1-2 years of Customer experience.
Ability to coordinate calls for Agent inbound and outbound communications.
Ability to monitor and adapt to a caller's situation; professional demeanor, courtesy, exceptional listening skills.
Detail-oriented with ability to complete tasks correctly and in a timely manner.
Problem-solving and decision-making skills.
Ability to work specific hours to meet phone coverage standards.
Experience using computers (MS Word, Excel, Outlook).
Proficiency in annuity product knowledge and guidelines.
Proficiency in Annuity Intake and Annuity Policy Administration Service software.
Knowledge of all annuity forms and their requirements.
Ability to work independently and be self-motivated.
Benefits
Medical Plans, including FSA and HSA
Dental and Vision
401(k) (Roth and Traditional)
Pet Insurance
Parental Leave
Paid Time and Sick Time off
10 Paid Holidays and 1 Birthday Pay
Paid Volunteer Time
College Tuition Reimbursement
EEO Statement At SILAC Insurance Company, our core values are... We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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Adaptability & Continuous Improvement
Transparency & Trust, Honesty & Integrity
Teamwork & Collaboration
Gratitude & Compassion
At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an inclusive environment.
Agent Relationship Specialist Department Overview To provide best-in-class service to our elite agents by phone and written communication. To be able to communicate in a friendly and professional manner focusing on building trustworthy, long-lasting relationships. Promotes the value of service-oriented business and products.
Job Overview To communicate by phone and email with our elite agents. This includes processing new business and customer experience tasks within our service standard guidelines for Ember and Inner Circle. Working within a team environment where you are expected to share your knowledge with others. Represent the company's mission and values by providing personalized service to inform and solve problems for our elite customers, agents, and business partners.
Job Details
Full Time or Part Time: Full time
Standard Hours Per Week: Monday - Friday, 40 hours/week
Work Schedule: Shift starts between 6:30 AM and 8:30 AM MT
Schedule Type: In-Office, Hybrid
Inbound and outbound calls: Answer inbound calls from our Inner Circle & Ember agents and make outbound calls to clients & agents to confirm policy details.
Document Review: Efficient processing of New Business, Customer Experience, and Agency requests in a timely manner.
Communication: Ability to communicate effectively with agents, IMO's and teammates, building strong relationships and de-escalating calls. Monitor team chats to answer questions.
Telephone Skills: Patience, empathy, listening to handle misunderstandings; adapt to unique situations to provide personalized service.
Documentation: Document & update for each service action; communicate incidents with management.
Research: Investigate & resolve complex issues related to New Business, Customer Experience, Agency, Death Claims & withdrawal. Multi-tasking ability. Report to & perform other work or projects as directed by Inner Circle leadership.
Job Requirements
High school diploma, GED, or any combination of education, training, or experience that demonstrates ability to do the job.
1-2 years of Customer experience.
Ability to coordinate calls for Agent inbound and outbound communications.
Ability to monitor and adapt to a caller's situation; professional demeanor, courtesy, exceptional listening skills.
Detail-oriented with ability to complete tasks correctly and in a timely manner.
Problem-solving and decision-making skills.
Ability to work specific hours to meet phone coverage standards.
Experience using computers (MS Word, Excel, Outlook).
Proficiency in annuity product knowledge and guidelines.
Proficiency in Annuity Intake and Annuity Policy Administration Service software.
Knowledge of all annuity forms and their requirements.
Ability to work independently and be self-motivated.
Benefits
Medical Plans, including FSA and HSA
Dental and Vision
401(k) (Roth and Traditional)
Pet Insurance
Parental Leave
Paid Time and Sick Time off
10 Paid Holidays and 1 Birthday Pay
Paid Volunteer Time
College Tuition Reimbursement
EEO Statement At SILAC Insurance Company, our core values are... We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
#J-18808-Ljbffr