Account Manager
Uber, New York, NY, United States
About The Role
The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium‑sized businesses, including restaurants and other local merchants. As an Account Manager, you will play a critical role in retaining and growing our highest‑value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long‑term value will be key to making Uber Eats the preferred platform for our partners. Candidates must be located in New York and able to follow the hybrid schedule (Tuesday - Thursday).
What You’ll Do
Collaborate with a high‑value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
Establish and proactively maintain communication channels with merchant partners via email, phone, and face‑to‑face meetings
Identify new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc)
Build processes and standardise best‑practices within merchant success and your territory
Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
Excel in hands‑on vendor management and training of new merchant features or products
Act as an ambassador of Uber Eats’ mission, brand, and product, ensuring partners understand and leverage our platform’s full potential.
Basic Qualifications
Minimum 2‑3+ years of experience in sales, account management, operations, or a related field
Preferred Qualifications
Data proficiency: being able to take commercial data and make it digestible to our merchant partners (charts, graphs, and other visuals)
Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
Self‑starter attitude and ability to thrive in a fast‑paced, autonomous team environment
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Willingness to hustle, roll‑up sleeves, and get in the weeds with our highest‑value partners in order to hit quarterly and annual revenue, retention, and adoption targets
Ability to think strategically and analyse restaurant needs to both unlock opportunities and creatively problem‑solve
Demonstrate time management and organisational skills with the ability to multitask and prioritise based on impact
Excellent communication
Google Suite Experience is preferred
For New York, NY‑based roles: The base salary range for this role is USD$69,500 per year - USD$77,000 per year. You will be eligible to participate in Uber’s bonus program, and may be offered sales bonuses & other types of compensation. All full‑time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
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What You’ll Do
Collaborate with a high‑value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
Establish and proactively maintain communication channels with merchant partners via email, phone, and face‑to‑face meetings
Identify new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc)
Build processes and standardise best‑practices within merchant success and your territory
Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
Excel in hands‑on vendor management and training of new merchant features or products
Act as an ambassador of Uber Eats’ mission, brand, and product, ensuring partners understand and leverage our platform’s full potential.
Basic Qualifications
Minimum 2‑3+ years of experience in sales, account management, operations, or a related field
Preferred Qualifications
Data proficiency: being able to take commercial data and make it digestible to our merchant partners (charts, graphs, and other visuals)
Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
Self‑starter attitude and ability to thrive in a fast‑paced, autonomous team environment
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Willingness to hustle, roll‑up sleeves, and get in the weeds with our highest‑value partners in order to hit quarterly and annual revenue, retention, and adoption targets
Ability to think strategically and analyse restaurant needs to both unlock opportunities and creatively problem‑solve
Demonstrate time management and organisational skills with the ability to multitask and prioritise based on impact
Excellent communication
Google Suite Experience is preferred
For New York, NY‑based roles: The base salary range for this role is USD$69,500 per year - USD$77,000 per year. You will be eligible to participate in Uber’s bonus program, and may be offered sales bonuses & other types of compensation. All full‑time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
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