Customer Success Manager – iAi Leaders in AI (B2B Events)
Institute for AI Transformation, Florida, NY, United States
The Institute for AI Transformation is looking for a Customer Success Manager to own the experience of every stakeholder we work with across our events and community.
This is not a traditional CS role. This person sits at the center of our business and ensures that
sponsors, speakers, attendees, and clients
all have a seamless, high-quality experience from start to finish.
If you’ve seen how high quality B2B events operate, this role is similar. It blends client success, event operations, and stakeholder management into one highly accountable position.
What you’ll own:
Sponsor success and delivery of all partner commitments
Client communication and relationship management
Speaker coordination across prep, logistics, and scheduling
Attendee experience from onboarding through onsite execution
End-to-end management of timelines, deliverables, and follow-ups
Acting as the central point of contact across multiple stakeholders
What we’re looking for:
Extremely organized and detail-oriented
Strong communicator comfortable working with senior executives
Ability to manage multiple priorities and timelines simultaneously
Background in customer success, client services, event operations, or account management
High accountability with a proactive mindset
Someone who genuinely cares about delivering an exceptional experience
Why this role matters: You are the person ensuring that every interaction with the Institute for AI feels professional, organized, and valuable. If something slips, you catch it. If something can be improved, you fix it.
If you enjoy owning outcomes, managing moving parts, and building strong relationships, this role is for you.
Remaining 2026 Leaders in AI Summit Schedule #J-18808-Ljbffr
This is not a traditional CS role. This person sits at the center of our business and ensures that
sponsors, speakers, attendees, and clients
all have a seamless, high-quality experience from start to finish.
If you’ve seen how high quality B2B events operate, this role is similar. It blends client success, event operations, and stakeholder management into one highly accountable position.
What you’ll own:
Sponsor success and delivery of all partner commitments
Client communication and relationship management
Speaker coordination across prep, logistics, and scheduling
Attendee experience from onboarding through onsite execution
End-to-end management of timelines, deliverables, and follow-ups
Acting as the central point of contact across multiple stakeholders
What we’re looking for:
Extremely organized and detail-oriented
Strong communicator comfortable working with senior executives
Ability to manage multiple priorities and timelines simultaneously
Background in customer success, client services, event operations, or account management
High accountability with a proactive mindset
Someone who genuinely cares about delivering an exceptional experience
Why this role matters: You are the person ensuring that every interaction with the Institute for AI feels professional, organized, and valuable. If something slips, you catch it. If something can be improved, you fix it.
If you enjoy owning outcomes, managing moving parts, and building strong relationships, this role is for you.
Remaining 2026 Leaders in AI Summit Schedule #J-18808-Ljbffr