Account Resolution Specialist
Palmetto Infusion, Birmingham, AL, United States
About Us
Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. We care for patients by providing them and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health‑care experience that boosts patients’ state‑of‑mind, improves health, and quality of life. At Palmetto Infusion we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself—a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience and we believe it sets us apart from other employers. For our employees it means we serve and support people in our purpose to restore health and hope, build a culture of belonging and collaboration, treat people with respect and empathy, and embrace change and search for new opportunities.
About the Role The Account Resolution Specialist is responsible for managing account receivables and reducing the number of aged accounts by resolving disputed and denied claims. The specialist will also ensure accurate payments are made in conjunction with payer contracts. Schedule: Monday – Friday; 8:00 AM – 5:00 PM.
Minimum Qualifications
High School Diploma or Equivalent.
Previous experience in healthcare and/or professional office setting.
Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
Must be able to work as a team member and develop productive and cooperative working relationships with all members of Palmetto Infusion.
Essential Functions
Review account balances and resolve accounts/invoices by partnering with insurance companies and/or patients.
Collaborate with various departments to gather necessary information in order to have claims reprocessed or resubmitted.
Coordinate with the Intake team and contracts team to determine the accuracy of information loaded on patient accounts to avoid disputed or underpaid claims.
Participate in end‑of‑month closing procedures.
Benefits
Competitive Compensation
Comprehensive Medical Insurance
Dental and Vision Insurance
Company Life Insurance
Voluntary Life and Disability Insurance
Additional Voluntary Supplemental Plans
Flexible Spending Account (Medical and Dependent Care)
Health Savings Account
401(k) Retirement Plan
Employee Assistance Program (EAP)
Employee Discounts
Ramsey SmartDollar Program
Referral Program
Tuition Assistance
Paid Time Off
8 Paid Company Holidays
Patient Advocacy Statement At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well‑being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contributes to the quality of care our patients receive. Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient‑centered care creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, and reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.
Other All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach may be grounds for immediate termination. We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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About the Role The Account Resolution Specialist is responsible for managing account receivables and reducing the number of aged accounts by resolving disputed and denied claims. The specialist will also ensure accurate payments are made in conjunction with payer contracts. Schedule: Monday – Friday; 8:00 AM – 5:00 PM.
Minimum Qualifications
High School Diploma or Equivalent.
Previous experience in healthcare and/or professional office setting.
Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
Must be able to work as a team member and develop productive and cooperative working relationships with all members of Palmetto Infusion.
Essential Functions
Review account balances and resolve accounts/invoices by partnering with insurance companies and/or patients.
Collaborate with various departments to gather necessary information in order to have claims reprocessed or resubmitted.
Coordinate with the Intake team and contracts team to determine the accuracy of information loaded on patient accounts to avoid disputed or underpaid claims.
Participate in end‑of‑month closing procedures.
Benefits
Competitive Compensation
Comprehensive Medical Insurance
Dental and Vision Insurance
Company Life Insurance
Voluntary Life and Disability Insurance
Additional Voluntary Supplemental Plans
Flexible Spending Account (Medical and Dependent Care)
Health Savings Account
401(k) Retirement Plan
Employee Assistance Program (EAP)
Employee Discounts
Ramsey SmartDollar Program
Referral Program
Tuition Assistance
Paid Time Off
8 Paid Company Holidays
Patient Advocacy Statement At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well‑being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contributes to the quality of care our patients receive. Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient‑centered care creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, and reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.
Other All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach may be grounds for immediate termination. We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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