Senior Platform Administrator- Strategic Value
Blue Cross NC, Raleigh, NC, United States
We are seeking a Platform Administrator to own and manage an enterprise project planning and portfolio management platform used to track business cases, initiatives, financials, KPIs, and milestones. This role serves as the internal platform owner and primary administrator, working closely with an external vendor who acts as the product owner.
The ideal candidate brings a balanced skill set, equally comfortable with technical system administration and business process enablement. This role requires strong collaboration with stakeholders to understand how initiatives are planned, funded, and measured, and then translate those needs into system configuration, workflows, dashboards, and integrations.
Platform Ownership & Administration
Serve as the internal owner of the project planning and portfolio management platform
Administer and configure platform functionality supporting:
Business cases and initiative tracking
Financial data (budget, forecast, actuals)
KPIs and performance metrics
Milestones and delivery status
Manage system configuration, data structures, and platform standards
Design and maintain role-based access, permissions, and system controls
Own user provisioning, access changes, and platform governance
Partner with the external vendor (product owner) to test, evaluate, and implement new platform features
Participate in pilots, upgrades, and new solution rollouts
Validate vendor-delivered capabilities against business and reporting needs
Act as the primary internal point of contact for vendor support and enhancements
Build dashboards and reports within the platform to support operational and executive decision-making
Translate financial, KPI, and initiative data into clear, actionable visualizations
Enable and support integrations with BI tools such as Power BI
Ensure data quality, consistency, and usability across platform and BI outputs
Integrations & External Systems
Design and support integrations between the platform and external systems using APIs or data feeds
Support connectivity to enterprise systems such as Workday
Monitor and troubleshoot integrations and data flows
Collaborate with IT and data teams to ensure reliable and scalable integrations
Business Process Enablement & Workflow Design
Learn and understand business processes related to:
Business case intake and approvals
Portfolio planning and prioritization
Financial tracking and KPI measurement
Translate business requirements into platform configuration, workflows, and automation
Design and maintain workflows for approvals, updates, and reporting
Act as a bridge between business stakeholders and technical teams
Identify opportunities to improve platform usability, reporting, and efficiency
Provide advanced support for complex platform issues and use cases
Develop documentation, best practices, and user guidance to support adoption
What You Bring
Bachelor's degree or advanced degree (where required)
5+ years of experience in related field.
In lieu of degree, 7+ years of experience in related field.
Experience as a Platform Administrator, System Administrator, or similar role
Strong understanding of role-based access control and system configuration
Experience building dashboards and reports within a platform or analytics tool
Ability to learn complex business processes and translate them into system solutions
Strong analytical, testing, and problem-solving skills
Excellent communication skills with both technical and non-technical stakeholders
Bonus Points: (Preferred qualifications)
Experience with McKinsey Wave or similar project planning, portfolio management, or business case platforms
Healthcare industry experience or familiarity with healthcare business environments
Experience integrating with Power BI, Workday, or similar enterprise systems
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The ideal candidate brings a balanced skill set, equally comfortable with technical system administration and business process enablement. This role requires strong collaboration with stakeholders to understand how initiatives are planned, funded, and measured, and then translate those needs into system configuration, workflows, dashboards, and integrations.
Platform Ownership & Administration
Serve as the internal owner of the project planning and portfolio management platform
Administer and configure platform functionality supporting:
Business cases and initiative tracking
Financial data (budget, forecast, actuals)
KPIs and performance metrics
Milestones and delivery status
Manage system configuration, data structures, and platform standards
Design and maintain role-based access, permissions, and system controls
Own user provisioning, access changes, and platform governance
Partner with the external vendor (product owner) to test, evaluate, and implement new platform features
Participate in pilots, upgrades, and new solution rollouts
Validate vendor-delivered capabilities against business and reporting needs
Act as the primary internal point of contact for vendor support and enhancements
Build dashboards and reports within the platform to support operational and executive decision-making
Translate financial, KPI, and initiative data into clear, actionable visualizations
Enable and support integrations with BI tools such as Power BI
Ensure data quality, consistency, and usability across platform and BI outputs
Integrations & External Systems
Design and support integrations between the platform and external systems using APIs or data feeds
Support connectivity to enterprise systems such as Workday
Monitor and troubleshoot integrations and data flows
Collaborate with IT and data teams to ensure reliable and scalable integrations
Business Process Enablement & Workflow Design
Learn and understand business processes related to:
Business case intake and approvals
Portfolio planning and prioritization
Financial tracking and KPI measurement
Translate business requirements into platform configuration, workflows, and automation
Design and maintain workflows for approvals, updates, and reporting
Act as a bridge between business stakeholders and technical teams
Identify opportunities to improve platform usability, reporting, and efficiency
Provide advanced support for complex platform issues and use cases
Develop documentation, best practices, and user guidance to support adoption
What You Bring
Bachelor's degree or advanced degree (where required)
5+ years of experience in related field.
In lieu of degree, 7+ years of experience in related field.
Experience as a Platform Administrator, System Administrator, or similar role
Strong understanding of role-based access control and system configuration
Experience building dashboards and reports within a platform or analytics tool
Ability to learn complex business processes and translate them into system solutions
Strong analytical, testing, and problem-solving skills
Excellent communication skills with both technical and non-technical stakeholders
Bonus Points: (Preferred qualifications)
Experience with McKinsey Wave or similar project planning, portfolio management, or business case platforms
Healthcare industry experience or familiarity with healthcare business environments
Experience integrating with Power BI, Workday, or similar enterprise systems
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