Director of Operations
Venture Logistics, LLC, Indianapolis, IN, United States
POSITION SUMMARY
The Director of Operations is responsible for overseeing and optimizing all aspects of trucking operations across multiple regions and accounts. This role ensures strategic alignment with company goals, operational profitability, driver satisfaction, and customer service excellence. The Director leads a team of Senior and Regional Operations Managers, drives continuous improvement initiatives, and collaborates cross-functionally to support growth, compliance, and safety.
TRAVEL 2 TO 3 TIMES A WEEK - HOME DAILY ESSENTIAL JOB FUNCTIONS FOR THIS POSITION
Lead, mentor, and develop a team of Operations Managers and frontline leaders to achieve performance goals in driver management, cost control, and service delivery
Translate executive-level directives into operational strategies and execution plans. Ensure consistency, accountability, and alignment across all operational teams and customer accounts
Monitor and improve fleet productivity, trailer pool utilization, cost-per-mile, and account-level profitability (P&L). Identify and address underperforming areas
Build and maintain strong relationships with key customers. Participate in performance reviews, resolve escalated service issues, and support strategic account growth
Champion a safety-first culture. Ensure compliance with DOT, FMCSA, and HOS regulations. Partner with internal safety teams to manage audits, incidents, and corrective actions
Work closely with Recruiting, Planning, Sales, and Customer Service to support new account launches, driver onboarding, and service recovery efforts
Analyze operational KPIs and dashboards to drive improvements in driver retention, safety, utilization, and cost efficiency
Assist executive leadership with budgeting, staffing forecasts, hiring strategies, and long-term process improvement initiatives
OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE
Provide executive-level reporting and insights on operational performance and strategic initiatives
Represent the operations team in cross-departmental meetings and leadership forums
Lead change management efforts related to technology, process upgrades, and organizational restructuring
Ensure operational readiness for seasonal volume shifts, regulatory changes, and customer expansions
Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
Encourage constructive dialogue for the team, even during periods of change or challenge
Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
Perform additional duties as assigned
Requirements REQUIRED EDUCATION / EXPERIENCE
Bachelor’s degree in Logistics, Transportation, Supply Chain, or Business Administration
7+ years of experience in Transportation or Logistics Operations
3+ years of experience managing frontline managers or leading multi-team operations
Proven success in fleet operations, driver performance management, and customer service delivery
PREFERRED EDUCATION / EXPERIENCE
Master’s degree in Logistics, Transportation, Supply Chain, or Business Administration
Experience in dedicated truckload or contract freight operations
Familiarity with TMW Suite, ELD systems, and Microsoft Office Suite
Experience in budgeting, strategic planning, and cross-functional leadership
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
Strong leadership and coaching skills for developing high-performing teams
Ability to manage performance across multiple teams, regions, and customer accounts
Deep operational understanding of DOT regulations, HOS compliance, fleet productivity, and customer service metrics
Skilled in conflict resolution and root cause analysis, and service recovery
Excellent written and verbal communication skills
Analytical skills to interpret KPIs and operational data for strategic decision-making
PREFERRED SKILLS
Experience with Lean, Six Sigma, or other continuous improvement methodologies
Ability to lead change management and technology adoption initiatives
Strong customer-facing communication and negotiation skills
Bilingual (English/Spanish) is a plus
PHYSICAL DEMANDS
Ability to work in a fast-paced office and field environment
Occasional travel to terminals, customer sites, and regional offices
Must be able to sit, stand, and walk for extended periods
On-call and/or after-hours availability may be required
May be required to climb into trucks or trailers for inspections or operational reviews
Ability to lift up to 25 lbs occasionally
WORK ENVIRONMENT
Fast-paced, high-volume office environment with frequent communication needs
OTHER INFORMATION
The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform
Position Descriptions may be changed or revised by the Company from time to time at its sole discretion
This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.
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TRAVEL 2 TO 3 TIMES A WEEK - HOME DAILY ESSENTIAL JOB FUNCTIONS FOR THIS POSITION
Lead, mentor, and develop a team of Operations Managers and frontline leaders to achieve performance goals in driver management, cost control, and service delivery
Translate executive-level directives into operational strategies and execution plans. Ensure consistency, accountability, and alignment across all operational teams and customer accounts
Monitor and improve fleet productivity, trailer pool utilization, cost-per-mile, and account-level profitability (P&L). Identify and address underperforming areas
Build and maintain strong relationships with key customers. Participate in performance reviews, resolve escalated service issues, and support strategic account growth
Champion a safety-first culture. Ensure compliance with DOT, FMCSA, and HOS regulations. Partner with internal safety teams to manage audits, incidents, and corrective actions
Work closely with Recruiting, Planning, Sales, and Customer Service to support new account launches, driver onboarding, and service recovery efforts
Analyze operational KPIs and dashboards to drive improvements in driver retention, safety, utilization, and cost efficiency
Assist executive leadership with budgeting, staffing forecasts, hiring strategies, and long-term process improvement initiatives
OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE
Provide executive-level reporting and insights on operational performance and strategic initiatives
Represent the operations team in cross-departmental meetings and leadership forums
Lead change management efforts related to technology, process upgrades, and organizational restructuring
Ensure operational readiness for seasonal volume shifts, regulatory changes, and customer expansions
Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
Encourage constructive dialogue for the team, even during periods of change or challenge
Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
Perform additional duties as assigned
Requirements REQUIRED EDUCATION / EXPERIENCE
Bachelor’s degree in Logistics, Transportation, Supply Chain, or Business Administration
7+ years of experience in Transportation or Logistics Operations
3+ years of experience managing frontline managers or leading multi-team operations
Proven success in fleet operations, driver performance management, and customer service delivery
PREFERRED EDUCATION / EXPERIENCE
Master’s degree in Logistics, Transportation, Supply Chain, or Business Administration
Experience in dedicated truckload or contract freight operations
Familiarity with TMW Suite, ELD systems, and Microsoft Office Suite
Experience in budgeting, strategic planning, and cross-functional leadership
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
Strong leadership and coaching skills for developing high-performing teams
Ability to manage performance across multiple teams, regions, and customer accounts
Deep operational understanding of DOT regulations, HOS compliance, fleet productivity, and customer service metrics
Skilled in conflict resolution and root cause analysis, and service recovery
Excellent written and verbal communication skills
Analytical skills to interpret KPIs and operational data for strategic decision-making
PREFERRED SKILLS
Experience with Lean, Six Sigma, or other continuous improvement methodologies
Ability to lead change management and technology adoption initiatives
Strong customer-facing communication and negotiation skills
Bilingual (English/Spanish) is a plus
PHYSICAL DEMANDS
Ability to work in a fast-paced office and field environment
Occasional travel to terminals, customer sites, and regional offices
Must be able to sit, stand, and walk for extended periods
On-call and/or after-hours availability may be required
May be required to climb into trucks or trailers for inspections or operational reviews
Ability to lift up to 25 lbs occasionally
WORK ENVIRONMENT
Fast-paced, high-volume office environment with frequent communication needs
OTHER INFORMATION
The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform
Position Descriptions may be changed or revised by the Company from time to time at its sole discretion
This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.
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