Sr. SBA Commercial Portfolio Manager - Pittsfield, MA
Berkshire Bank, Pittsfield, MA, United States
Sr. SBA Commercial Portfolio Manager (#1722)
Location: Pittsfield, Massachusetts, United States (PA, NY, MA, CT, RI, VT)
Division: Beacon Bank & Trust
Department: Small Business - 44 Business Capital
Reports to: FVP, SBA Associate Credit Director
Status: Exempt/Officer/VP
Grade: 11
Pay Range: $85,457 - $122,975
Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Purpose/Objective Provides relationship management support to Line of Business (SBA Lending) in monitoring and servicing an existing portfolio of complex loans and borrowing relationships. Continuously evaluates operational and financial performance to maintain portfolio quality and risk rating accuracy. Interacts with customers as well as bank employees to address credit and loan service‑related matters in a satisfactory manner. Assists Lending Officers in all aspects of servicing customers.
Key Accountabilities Portfolio Size/Composition
Assists Relationship Manager(s) (RM) with the management of a defined portfolio of existing Commercial Customers
Customers may have unique and/or more challenging banking needs
Customers may require specialized knowledge/industry expertise (SBA)
Portfolio Monitoring/Maintenance
Assists RM in the proactive management of the portfolio to ensure early detection of material changes in customer performance
Manages all reporting delinquencies including ongoing tracking via Baker Hill to ensure timely receipt of all financial, collateral, borrowing base, insurance, and documentation exception/post‑closing information including scanning information into Image Centre/FCM
Completion of Annual Reviews for relationships periodic file memos
Review and complete customer modification requests and waivers per policy under the direction of the FVP, Associate Credit Director - SBA to include all program and compliance required documentation, review documents for customers to sign, work with counsel when needed for additional file requirements and documents, send documents for signature and update loan files with current financial documentation.
Enters Line of Credit advance/pay down requests in Salesforce or other systems to include customer verification and communication with ACD/wire approvers
Ensures Credit File completeness in FCM
Credit/Analytical Skills
Credit Trained or equivalent level of experience
Knowledge of SBA SOP 5010 and 5057 commensurate with experience
Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank
Solid working relationship with Credit Partners to ensure ongoing credit quality of portfolio
Underwriting as necessary
Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements
May have specialized industry/market knowledge consistent with portfolio (SBA)
Customer Service/Support
Provides excellent customer service
Ability to resolve customer problems independently
Site visits/customer calls as assigned
Deal Structuring/Loan Closing
Ability to review most loan documentation with minimal guidance from RM
Assists team with Loan Closings/Modifications and post‑closing follow up
Partner Relationships
Demonstrated solid working relationships with internal partners including Credit, Documentation & Loan Specialists, Risk Management, Cash Management, Private Banking, Wealth Management, Retail, and Home Lending
Interacts with partners with minimal supervision
Mentors department staff as assigned and can provide supervisorial support to department manager as assigned
Product Knowledge
Solid knowledge of Commercial Credit Products and Services
Developing well‑rounded knowledge of products sold by internal partners including Cash Management, Private Banking, Wealth Management, Retail and Home Lending
Ability to identify various cross‑sell opportunities and make solid product recommendations to meet customer needs
Networking/Community Involvement
As assigned and congruent with X Team objectives and community involvement
Special Projects
Assists with all special projects including Loan Review/Regulator Audit preparation, ongoing due diligence, industry research and portfolio scrubs as needed.
Conducts Archer Testing as appropriate
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
Education
BS Degree in Business, Economics or Finance or 10+ years in a banking career including financial analysis or loan workout as a prerequisite
Equivalent financial experience
Continuing education in bank related courses
Experience
Minimum of 10+ years of Commercial Credit/Banking and/or equivalent related experience of ascending responsibilities
Credit Trained or equivalent level of experience
Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements
Prior SBA Loan Servicing for 1+ years or equivalent
Skills & Knowledge
Ability to prioritize and work under pressure
Solid written and verbal communications skills
Strong attention to detail
Ability to present identified issues and recommended solutions to RM/Senior Management/ORC/ELC as appropriate
Ability to work as a member of a team
Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook, etc.
Computer skills including web‑based searches
Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank
Solid working relationship with Credit Partners to ensure ongoing credit quality of portfolio
Ability to prepare Credit Memos for all servicing requests including financial statement spanning
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.
Location: Pittsfield, MA - 99 North St
#J-18808-Ljbffr
Division: Beacon Bank & Trust
Department: Small Business - 44 Business Capital
Reports to: FVP, SBA Associate Credit Director
Status: Exempt/Officer/VP
Grade: 11
Pay Range: $85,457 - $122,975
Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Purpose/Objective Provides relationship management support to Line of Business (SBA Lending) in monitoring and servicing an existing portfolio of complex loans and borrowing relationships. Continuously evaluates operational and financial performance to maintain portfolio quality and risk rating accuracy. Interacts with customers as well as bank employees to address credit and loan service‑related matters in a satisfactory manner. Assists Lending Officers in all aspects of servicing customers.
Key Accountabilities Portfolio Size/Composition
Assists Relationship Manager(s) (RM) with the management of a defined portfolio of existing Commercial Customers
Customers may have unique and/or more challenging banking needs
Customers may require specialized knowledge/industry expertise (SBA)
Portfolio Monitoring/Maintenance
Assists RM in the proactive management of the portfolio to ensure early detection of material changes in customer performance
Manages all reporting delinquencies including ongoing tracking via Baker Hill to ensure timely receipt of all financial, collateral, borrowing base, insurance, and documentation exception/post‑closing information including scanning information into Image Centre/FCM
Completion of Annual Reviews for relationships periodic file memos
Review and complete customer modification requests and waivers per policy under the direction of the FVP, Associate Credit Director - SBA to include all program and compliance required documentation, review documents for customers to sign, work with counsel when needed for additional file requirements and documents, send documents for signature and update loan files with current financial documentation.
Enters Line of Credit advance/pay down requests in Salesforce or other systems to include customer verification and communication with ACD/wire approvers
Ensures Credit File completeness in FCM
Credit/Analytical Skills
Credit Trained or equivalent level of experience
Knowledge of SBA SOP 5010 and 5057 commensurate with experience
Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank
Solid working relationship with Credit Partners to ensure ongoing credit quality of portfolio
Underwriting as necessary
Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements
May have specialized industry/market knowledge consistent with portfolio (SBA)
Customer Service/Support
Provides excellent customer service
Ability to resolve customer problems independently
Site visits/customer calls as assigned
Deal Structuring/Loan Closing
Ability to review most loan documentation with minimal guidance from RM
Assists team with Loan Closings/Modifications and post‑closing follow up
Partner Relationships
Demonstrated solid working relationships with internal partners including Credit, Documentation & Loan Specialists, Risk Management, Cash Management, Private Banking, Wealth Management, Retail, and Home Lending
Interacts with partners with minimal supervision
Mentors department staff as assigned and can provide supervisorial support to department manager as assigned
Product Knowledge
Solid knowledge of Commercial Credit Products and Services
Developing well‑rounded knowledge of products sold by internal partners including Cash Management, Private Banking, Wealth Management, Retail and Home Lending
Ability to identify various cross‑sell opportunities and make solid product recommendations to meet customer needs
Networking/Community Involvement
As assigned and congruent with X Team objectives and community involvement
Special Projects
Assists with all special projects including Loan Review/Regulator Audit preparation, ongoing due diligence, industry research and portfolio scrubs as needed.
Conducts Archer Testing as appropriate
Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
Education
BS Degree in Business, Economics or Finance or 10+ years in a banking career including financial analysis or loan workout as a prerequisite
Equivalent financial experience
Continuing education in bank related courses
Experience
Minimum of 10+ years of Commercial Credit/Banking and/or equivalent related experience of ascending responsibilities
Credit Trained or equivalent level of experience
Strong working knowledge of Loan policy and proven ability to adhere to sound risk management/pricing practices as well as to all internal and external credit/regulatory requirements
Prior SBA Loan Servicing for 1+ years or equivalent
Skills & Knowledge
Ability to prioritize and work under pressure
Solid written and verbal communications skills
Strong attention to detail
Ability to present identified issues and recommended solutions to RM/Senior Management/ORC/ELC as appropriate
Ability to work as a member of a team
Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook, etc.
Computer skills including web‑based searches
Ability to assess financial performance and risk including identifying ways to mitigate risk to the bank
Solid working relationship with Credit Partners to ensure ongoing credit quality of portfolio
Ability to prepare Credit Memos for all servicing requests including financial statement spanning
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.
Location: Pittsfield, MA - 99 North St
#J-18808-Ljbffr