Auto Body Estimator
Gerber Collision & Glass, Kapolei, HI, United States
Built with Intent. Driven by YOU.
At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint in collision and glass services.
Company: Gerber Collision & Glass
Job Description
The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents necessary repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the customer’s experience by ensuring alignment with all team members to achieve the repair facility's KPIs.
Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily “production walks” with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store’s KPI’s by maximizing role performance.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education And/or Experience Required
Knowledge of Repairs and OE Guidelines.
High School Diploma or equivalent.
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s: Minimum of 1-year experience.
Must be willing to complete I-CAR Training.
Valid Driver’s License.
Required Skills/Abilities
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s: Minimum of 1-year experience.
Must be willing to complete I-CAR Training.
Valid Driver’s License.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans.
2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
401(k) Retirement Plan with company match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free Prescription or Non-Prescription Safety Glasses annually.
Annual Voluntary Uniform Stipend.
Voluntary Daily Pay option available.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details HOURLY
$29 - $41 / Hour
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our 'Greater Team' exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
#J-18808-Ljbffr
At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint in collision and glass services.
Company: Gerber Collision & Glass
Job Description
The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents necessary repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the customer’s experience by ensuring alignment with all team members to achieve the repair facility's KPIs.
Key Job Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
Ensure compliance with all insurance client requirements, processes and metrics.
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Provide positive energy when greeting customers in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily “production walks” with the Management Team, as required.
Support all team members when required.
Participate in monthly Health & Safety and staff meetings (if required).
Attend training, information sessions and workshops recommended by Store Manager.
Maintain the store’s KPI’s by maximizing role performance.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Education And/or Experience Required
Knowledge of Repairs and OE Guidelines.
High School Diploma or equivalent.
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s: Minimum of 1-year experience.
Must be willing to complete I-CAR Training.
Valid Driver’s License.
Required Skills/Abilities
Awareness of where to look for answers.
Basic Computer Skills.
Compliance with DRP’s: Minimum of 1-year experience.
Must be willing to complete I-CAR Training.
Valid Driver’s License.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans.
2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
401(k) Retirement Plan with company match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free Prescription or Non-Prescription Safety Glasses annually.
Annual Voluntary Uniform Stipend.
Voluntary Daily Pay option available.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details HOURLY
$29 - $41 / Hour
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our 'Greater Team' exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
#J-18808-Ljbffr