Collision Estimator
Mobile Auto Solutions, LLC, Fayetteville, NC, United States
Overview
Gerber Collision & Glass is one of the largest collision repair companies in North America with multi-billion in sales and over 1000 locations. We have 10,000+ team members across the United States and Canada who are dedicated to delivering WOW customer experiences and striving to be the best. Gerber welcomes applicants from diverse backgrounds and abilities. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Job Description: Experience with CCC1 Estimating System is a Requirement of this Position. The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates and coordinating repair needs for customers, including all communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the customer’s experience by ensuring alignment with all team members in achieving the repair facility’s KPIs. Responsibilities
Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery Communicate all customer requests and needs to appropriate team members Provide positive energy when greeting customers in person and on the phone Understand all required Insurance programs and procedures Participate in daily production walks with the Management Team, as required Support all team members when required Participate in monthly Health & Safety meetings and staff meetings (if required) Attend training, information sessions, and workshops recommended by Store Manager Maintain the store’s KPIs by maximizing role performance Uphold the company core values: Honesty, Integrity & Respect Education and/or Experience
Knowledge of CCC1 Estimating System Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s; minimum of 1-year experience Must be willing to complete I-CAR Training Valid Driver’s License Required Skills/Abilities
Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s; minimum of 1-year experience Must be willing to complete I-CAR Training Valid Driver’s License Please note, this job description is not designed to cover all activities, duties, or responsibilities required of the employee. Duties may change at any time with or without notice. The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. Benefits
Gerber offers comprehensive benefits, including: Annual Paid Time Off (PTO) 2 weeks of Paid Parental Leave for full-time employees who work at least 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Equal Opportunity
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other characteristic prohibited by law or by contract. About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $60,000 - $100,000 / Year + If total compensation in a pay period is less than minimum wage, clocked hours will be guaranteed to meet local or state minimum wage, whichever is greater.
#J-18808-Ljbffr
Gerber Collision & Glass is one of the largest collision repair companies in North America with multi-billion in sales and over 1000 locations. We have 10,000+ team members across the United States and Canada who are dedicated to delivering WOW customer experiences and striving to be the best. Gerber welcomes applicants from diverse backgrounds and abilities. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Job Description: Experience with CCC1 Estimating System is a Requirement of this Position. The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates and coordinating repair needs for customers, including all communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the customer’s experience by ensuring alignment with all team members in achieving the repair facility’s KPIs. Responsibilities
Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery Communicate all customer requests and needs to appropriate team members Provide positive energy when greeting customers in person and on the phone Understand all required Insurance programs and procedures Participate in daily production walks with the Management Team, as required Support all team members when required Participate in monthly Health & Safety meetings and staff meetings (if required) Attend training, information sessions, and workshops recommended by Store Manager Maintain the store’s KPIs by maximizing role performance Uphold the company core values: Honesty, Integrity & Respect Education and/or Experience
Knowledge of CCC1 Estimating System Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s; minimum of 1-year experience Must be willing to complete I-CAR Training Valid Driver’s License Required Skills/Abilities
Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s; minimum of 1-year experience Must be willing to complete I-CAR Training Valid Driver’s License Please note, this job description is not designed to cover all activities, duties, or responsibilities required of the employee. Duties may change at any time with or without notice. The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. Benefits
Gerber offers comprehensive benefits, including: Annual Paid Time Off (PTO) 2 weeks of Paid Parental Leave for full-time employees who work at least 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Equal Opportunity
Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other characteristic prohibited by law or by contract. About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation
Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $60,000 - $100,000 / Year + If total compensation in a pay period is less than minimum wage, clocked hours will be guaranteed to meet local or state minimum wage, whichever is greater.
#J-18808-Ljbffr