Collision Estimator
Gerber Collision & Glass, Joplin, MO, United States
Overview
WELCOME TO GERBER COLLISION & GLASS. Gerber Collision & Glass is one of the largest collision repair companies in North America, with $3+ billion in sales, over 1000 locations, and 10,000+ team members across the United States and Canada. We are growing and offer opportunities to launch and advance your career. Gerber Collision & Glass values diverse talents and welcomes applicants from all backgrounds and abilities. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates and coordinating repair needs for customers, including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the customer’s experience by ensuring alignment with all team members to achieve the repair facility\'s KPIs.
Key Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide customers with accurate and timely information, guiding them through the repair process and delivering excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provide positive energy when greeting customers in person and on the phone
Understand all required Insurance programs and procedures
Participate in daily production walks with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meetings (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store\'s KPIs by maximizing role performance
Uphold the company\'s core values: Honesty, Integrity & Respect
Education And/or Experience
Knowledge of repairs and OE guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic computer skills
Compliance for DRP\’s; minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Required Skills/Abilities
Awareness of where to look for answers
Basic computer skills
Compliance for DRP\’s; minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.
Physical Demands The physical demands of the job must be met to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits Gerber offers comprehensive benefits, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours/week)
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) retirement plan with company match
Employer-paid Short-Term Disability & Life Insurance
Additional voluntary life insurance
Continuing education opportunities
Free prescription or non-prescription safety glasses annually
Annual voluntary uniform stipend
Equal Opportunity Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $49,000 - $70,000, plus 25% annually. If total compensation in a pay period is less than minimum wage, hours will be guaranteed to meet local or state minimum wage, whichever is greater.
Supplemental Pay This position may also be eligible for bonus opportunities tied to individual or business initiatives.
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Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates and coordinating repair needs for customers, including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the customer’s experience by ensuring alignment with all team members to achieve the repair facility\'s KPIs.
Key Responsibilities
Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide customers with accurate and timely information, guiding them through the repair process and delivering excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
Communicate all customer requests and needs to appropriate team members
Provide positive energy when greeting customers in person and on the phone
Understand all required Insurance programs and procedures
Participate in daily production walks with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meetings (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store\'s KPIs by maximizing role performance
Uphold the company\'s core values: Honesty, Integrity & Respect
Education And/or Experience
Knowledge of repairs and OE guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic computer skills
Compliance for DRP\’s; minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Required Skills/Abilities
Awareness of where to look for answers
Basic computer skills
Compliance for DRP\’s; minimum of 1-year experience
Must be willing to complete I-CAR training
Valid driver’s license
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice.
Physical Demands The physical demands of the job must be met to successfully perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits Gerber offers comprehensive benefits, including:
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for full-time employees (minimum 30 hours/week)
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) retirement plan with company match
Employer-paid Short-Term Disability & Life Insurance
Additional voluntary life insurance
Continuing education opportunities
Free prescription or non-prescription safety glasses annually
Annual voluntary uniform stipend
Equal Opportunity Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
AI Disclosure At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $49,000 - $70,000, plus 25% annually. If total compensation in a pay period is less than minimum wage, hours will be guaranteed to meet local or state minimum wage, whichever is greater.
Supplemental Pay This position may also be eligible for bonus opportunities tied to individual or business initiatives.
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