Loss Mitigation Underwriter
United Shore Financial Services LLC, Pontiac, MI, United States
The Front-End Loss Mitigation Specialist plays a key role in the initial review of a loss mitigation application. This position is responsible for preparing loans for underwriting evaluation of temporary loss mitigation solutions, providing notification to the borrower of evaluation results, and documenting system of record. The specialist ensures compliance with investor/insurer, regulatory, and company guidelines while providing high-quality customer service.
This role requires 100% onsite attendance in our Pontiac office. WHAT YOU WILL BE DOING
Gather and review borrower financials to determine eligibility for various loss mitigation solutions such as forbearance, repayment plans, trial payment plans, and hardship assistance programs.
Ensure critical steps in preparing the loan file are completed including title, escrow review, and investor related documentation is received.
Ensure all interactions and actions are documented in the servicing system according to CFPB, FHA, Fannie Mae, Freddie Mac, and other investor requirements.
Collaborate with underwriting, collections, and customer service teams to ensure timely and accurate processing of loss mitigation requests.
Educate borrowers on the consequences of non-payment and promote early intervention strategies to prevent foreclosure.
Track application status, deadlines, and escalating accounts at risk of timeline violations or regulatory breaches.
WHAT WE NEED FROM YOU
High school diploma or equivalent required; associate or bachelor’s degree preferred.
2+ years in mortgage servicing, loss mitigation, collections, or related financial services.
Experience with investor guidelines (FHA, VA, Fannie Mae, Freddie Mac) strongly preferred.
Strong understanding of mortgage delinquency, loss mitigation, and foreclosure prevention practices.
Excellent communication, negotiation, and interpersonal skills.
Proficient in mortgage servicing software (e.g., MSP, Black Knight) and Microsoft Office Suite.
Ability to work under pressure and meet regulatory deadlines.
Bilingual (Spanish/English) a plus.
THE PLACE & THE PERKS
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.
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This role requires 100% onsite attendance in our Pontiac office. WHAT YOU WILL BE DOING
Gather and review borrower financials to determine eligibility for various loss mitigation solutions such as forbearance, repayment plans, trial payment plans, and hardship assistance programs.
Ensure critical steps in preparing the loan file are completed including title, escrow review, and investor related documentation is received.
Ensure all interactions and actions are documented in the servicing system according to CFPB, FHA, Fannie Mae, Freddie Mac, and other investor requirements.
Collaborate with underwriting, collections, and customer service teams to ensure timely and accurate processing of loss mitigation requests.
Educate borrowers on the consequences of non-payment and promote early intervention strategies to prevent foreclosure.
Track application status, deadlines, and escalating accounts at risk of timeline violations or regulatory breaches.
WHAT WE NEED FROM YOU
High school diploma or equivalent required; associate or bachelor’s degree preferred.
2+ years in mortgage servicing, loss mitigation, collections, or related financial services.
Experience with investor guidelines (FHA, VA, Fannie Mae, Freddie Mac) strongly preferred.
Strong understanding of mortgage delinquency, loss mitigation, and foreclosure prevention practices.
Excellent communication, negotiation, and interpersonal skills.
Proficient in mortgage servicing software (e.g., MSP, Black Knight) and Microsoft Office Suite.
Ability to work under pressure and meet regulatory deadlines.
Bilingual (Spanish/English) a plus.
THE PLACE & THE PERKS
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer.
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