Director of Player Development
Hollywood Casino at Greektown, Detroit, MI, United States
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
Oversee all Player Development operations/team, including the supervision and management of the Executive Hosts.
Create and monitor annual and monthly Player Development budget for
Manage and evaluate performance of Junket Rep/Commissioned player agent
Develop initiatives to drive new business to the
Develop and administer incentive programs for the Player Development
Oversee, manage, and provide guidance for player coding and monitor team member
Monitor and adapt strategies to outperform local competition, with a focus on expanding VIP market share in Metro Detroit.
Establish and authorize customer credit and check authorization based upon the Credit
Prepare and distribute daily/weekly reports for the department, other departments, and management regarding performance.
Manage the process (i.e., sourcing, comp exceptions, quarterly calendars, event analysis, performance evaluations, etc.) of the Player Development program for the team and adhere to standards.
Provide analysis and response tracking of all activities related to new
Make final decisions regarding valuable complimentary based on consideration of recorded play, earned points, comp availability, and customer profitability.
Review and approve Player Development events and programming to create guest loyalty and return guest visits
Develop and execute strategies that boost brand awareness within diverse communities to drive engagement and revenue growth.
Manage performance and coordinate opportunities to grow the online casino database with omnichannel experiences.
Work closely with iCasino and cross-property teams to further promote the property and evolve the omnichannel business.
Establish and monitor standards and controls for complementary
Lead by example, demonstrating self‑confidence, energy, and represent property at public
Maintain and nurture existing customer
Address all guest service needs and resolve any service‑related problems or
Maintains the confidentiality of player information, including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
Enforce all team relations policies, ensuring compliance with all company procedures, rules, regulations, and policies
Create various reports as necessary, attend meetings as scheduled, and hold regular meetings with staff.
Process event sponsorships for Leadership’s
Other job‑related duties as assigned
BRING US YOUR BEST.
Excellent communication skills
Ability to develop effective advertising strategies
Ability to maintain confidentiality of sensitive information
Ability to perform basic math; skill in preparing and maintaining records, writing reports, and responding to correspondence
Skilled in establishing and maintaining effective working relationships with staff
Must have excellent guest service skills (interpersonal) and ability to resolve conflict
Knowledge of marketing and player development; Strong supervisory and management skills
Must be able to work independently
Demonstrate the ability to anticipate and solve practical problems or resolve issues
Ability to multi‑task
Strong time management & organizational skills
Understand and comply with all Company and departmental rules, regulations, polices, and procedures
Ability to read, write, and communicate verbally in
Education and Experience Bachelor’s degree in marketing or related field, or equivalent work experience.
Minimum five (5) years’ experience in player development, marketing, or related field; minimum three (3) years of management experience.
Required Certification/License MGCB Level 1
STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer #J-18808-Ljbffr
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
Oversee all Player Development operations/team, including the supervision and management of the Executive Hosts.
Create and monitor annual and monthly Player Development budget for
Manage and evaluate performance of Junket Rep/Commissioned player agent
Develop initiatives to drive new business to the
Develop and administer incentive programs for the Player Development
Oversee, manage, and provide guidance for player coding and monitor team member
Monitor and adapt strategies to outperform local competition, with a focus on expanding VIP market share in Metro Detroit.
Establish and authorize customer credit and check authorization based upon the Credit
Prepare and distribute daily/weekly reports for the department, other departments, and management regarding performance.
Manage the process (i.e., sourcing, comp exceptions, quarterly calendars, event analysis, performance evaluations, etc.) of the Player Development program for the team and adhere to standards.
Provide analysis and response tracking of all activities related to new
Make final decisions regarding valuable complimentary based on consideration of recorded play, earned points, comp availability, and customer profitability.
Review and approve Player Development events and programming to create guest loyalty and return guest visits
Develop and execute strategies that boost brand awareness within diverse communities to drive engagement and revenue growth.
Manage performance and coordinate opportunities to grow the online casino database with omnichannel experiences.
Work closely with iCasino and cross-property teams to further promote the property and evolve the omnichannel business.
Establish and monitor standards and controls for complementary
Lead by example, demonstrating self‑confidence, energy, and represent property at public
Maintain and nurture existing customer
Address all guest service needs and resolve any service‑related problems or
Maintains the confidentiality of player information, including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
Enforce all team relations policies, ensuring compliance with all company procedures, rules, regulations, and policies
Create various reports as necessary, attend meetings as scheduled, and hold regular meetings with staff.
Process event sponsorships for Leadership’s
Other job‑related duties as assigned
BRING US YOUR BEST.
Excellent communication skills
Ability to develop effective advertising strategies
Ability to maintain confidentiality of sensitive information
Ability to perform basic math; skill in preparing and maintaining records, writing reports, and responding to correspondence
Skilled in establishing and maintaining effective working relationships with staff
Must have excellent guest service skills (interpersonal) and ability to resolve conflict
Knowledge of marketing and player development; Strong supervisory and management skills
Must be able to work independently
Demonstrate the ability to anticipate and solve practical problems or resolve issues
Ability to multi‑task
Strong time management & organizational skills
Understand and comply with all Company and departmental rules, regulations, polices, and procedures
Ability to read, write, and communicate verbally in
Education and Experience Bachelor’s degree in marketing or related field, or equivalent work experience.
Minimum five (5) years’ experience in player development, marketing, or related field; minimum three (3) years of management experience.
Required Certification/License MGCB Level 1
STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer #J-18808-Ljbffr