Director of Property Operations
Confidential, Boston, MA, United States
Director of Property Operations
Position Summary
The Director of Property Operations is a senior leadership role responsible for overseeing the organization’s largest and most complex property portfolio. This individual will partner closely with the Senior Vice President (SVP) to drive operational excellence, lead strategic initiatives, and ensure high-performance outcomes across all communities. The role requires a dynamic leader with deep expertise in affordable housing programs, including LIHTC and Section 8, and the ability to balance day-to-day operations with special projects and portfolio growth initiatives.
Key Responsibilities
Provide strategic oversight and operational leadership for the organization’s largest portfolio of properties, ensuring strong financial performance, regulatory compliance, and resident satisfaction.
Partner with the SVP to develop and execute operational strategies, process improvements, and long-term portfolio plans.
Lead and support property management teams, including Regional Managers and site-level staff, fostering a culture of accountability, collaboration, and continuous improvement.
Oversee lease-up activities for new developments, ensuring timely stabilization and alignment with financial and occupancy goals.
Drive and manage special projects, including operational transitions, acquisitions, repositioning efforts, and performance turnarounds.
Ensure strict compliance with all applicable affordable housing regulations, particularly LIHTC and Section 8 programs.
Monitor and analyze key performance indicators (KPIs), budgets, and financial reports to identify trends and implement corrective actions as needed.
Collaborate cross-functionally with asset management, development, compliance, and finance teams to optimize portfolio performance.
Conduct regular site visits throughout the Metro Boston area to assess operations, support teams, and maintain high-quality property standards.
Serve as a key leader in organizational initiatives, contributing to policy development, training programs, and operational best practices.
Qualifications
Bachelor’s degree in Business, Real Estate, Property Management, or a related field (Master’s preferred).
Minimum of 8–10 years of progressive experience in property management, with significant leadership responsibility.
Extensive experience managing affordable housing portfolios, with deep knowledge of LIHTC and Section 8 regulations and compliance.
Proven track record of successfully overseeing large, complex portfolios and leading high-performing teams.
Strong financial acumen, including budgeting, forecasting, and performance analysis.
Experience with lease-ups, acquisitions, and operational transitions preferred.
Excellent leadership, communication, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Willingness and ability to travel frequently within the Metro Boston area.
Strategic Thinking and Execution
Operational Excellence
Leadership and Team Development
Financial and Analytical Acumen
Change Management
Regulatory Compliance Expertise
Why Join Us This is a unique opportunity to lead the organization’s most significant portfolio and play a pivotal role in shaping operational strategy and growth. You will work alongside executive leadership, influence high-impact initiatives, and contribute to the success of a mission-driven organization focused on delivering quality housing and communities.
#J-18808-Ljbffr
Key Responsibilities
Provide strategic oversight and operational leadership for the organization’s largest portfolio of properties, ensuring strong financial performance, regulatory compliance, and resident satisfaction.
Partner with the SVP to develop and execute operational strategies, process improvements, and long-term portfolio plans.
Lead and support property management teams, including Regional Managers and site-level staff, fostering a culture of accountability, collaboration, and continuous improvement.
Oversee lease-up activities for new developments, ensuring timely stabilization and alignment with financial and occupancy goals.
Drive and manage special projects, including operational transitions, acquisitions, repositioning efforts, and performance turnarounds.
Ensure strict compliance with all applicable affordable housing regulations, particularly LIHTC and Section 8 programs.
Monitor and analyze key performance indicators (KPIs), budgets, and financial reports to identify trends and implement corrective actions as needed.
Collaborate cross-functionally with asset management, development, compliance, and finance teams to optimize portfolio performance.
Conduct regular site visits throughout the Metro Boston area to assess operations, support teams, and maintain high-quality property standards.
Serve as a key leader in organizational initiatives, contributing to policy development, training programs, and operational best practices.
Qualifications
Bachelor’s degree in Business, Real Estate, Property Management, or a related field (Master’s preferred).
Minimum of 8–10 years of progressive experience in property management, with significant leadership responsibility.
Extensive experience managing affordable housing portfolios, with deep knowledge of LIHTC and Section 8 regulations and compliance.
Proven track record of successfully overseeing large, complex portfolios and leading high-performing teams.
Strong financial acumen, including budgeting, forecasting, and performance analysis.
Experience with lease-ups, acquisitions, and operational transitions preferred.
Excellent leadership, communication, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Willingness and ability to travel frequently within the Metro Boston area.
Strategic Thinking and Execution
Operational Excellence
Leadership and Team Development
Financial and Analytical Acumen
Change Management
Regulatory Compliance Expertise
Why Join Us This is a unique opportunity to lead the organization’s most significant portfolio and play a pivotal role in shaping operational strategy and growth. You will work alongside executive leadership, influence high-impact initiatives, and contribute to the success of a mission-driven organization focused on delivering quality housing and communities.
#J-18808-Ljbffr