Senior Solutions Consultant
Complexio, Myrtle Point, OR, United States
Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate — across people, processes, and systems.
Enterprises have invested heavily in AI platforms, copilots, and data infrastructure — yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap.
Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works — every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence.
Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on — turning organisational knowledge into measurable business outcomes.
A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries.
We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations.
The role : The Senior Solutions Consultant is the technical backbone of Complexio's commercial team. You sit alongside Sales and Account Management in every significant customer-facing engagement, and your primary job is to ensure that technical questions — about the platform, its architecture, deployment options, integrations, data models, and security posture — are answered with authority, accuracy, and speed.
The goal is simple: the non-customer-facing engineering organisation should not be the first port of call for commercial technical questions. You are. You will field, triage, and resolve the vast majority of pre-sales and account-level technical challenges independently — escalating to Product or Engineering only when a question is genuinely novel, roadmap-dependent, or requires architectural input beyond your scope.
You will also shadow both Co‑CEOs directly in strategic commercial meetings — representing the technical dimension of Complexio's platform at the highest level of customer engagement. This requires the executive presence and commercial fluency to operate credibly alongside senior leadership in conversations with C‑suite buyers, where the stakes are high and the margin for error is low.
This is a high‑impact, high‑visibility role. You will directly influence win rates, shorten sales cycles, and build the kind of technical credibility with enterprise buyers that turns qualified prospects into signed contracts and signed contracts into long‑term partnerships.
Key Responsibilities Executive & C‑Suite Engagement
Shadow both Co‑CEOs in strategic commercial meetings as required — contributing the technical dimension of Complexio's platform in high‑stakes conversations with enterprise leadership
Engage directly and independently with C‑suite stakeholders — CTOs, CIOs, CDOs, COOs — as the authoritative technical voice of Complexio, without requiring senior leadership present
Tailor technical communication precisely to audience — from architecture deep‑dives with enterprise IT teams through to boardroom‑level articulation of platform value and risk
Represent Complexio's technical roadmap, security posture, and deployment capabilities with confidence in executive settings where credibility is established in the first few minutes
Prepare Co‑CEOs and senior commercial leads for technically complex meetings — providing briefing notes, anticipated objections, and recommended responses ahead of customer engagements
Partner with Sales and Client Directors on all significant enterprise opportunities — from initial discovery through to commercial close
Lead technical discovery sessions to understand customer data environments, operational workflows, system landscapes, and integration requirements
Design and articulate solution architectures that map Complexio's platform to each customer's specific operational context
Develop tailored solution documentation — including technical proposals, architecture diagrams, integration specifications, and platform overviews — for enterprise stakeholders
Own the technical narrative in RFP and RFI responses, procurement questionnaires, and due diligence processes
Demonstrations & Proof of Concept
Deliver compelling, customer‑specific platform demonstrations that go beyond generic feature showcases — grounding every demo in the customer's actual data environment and operational challenges
Design, scope, and lead Proof of Concept (POC) engagements — defining success criteria, managing timelines, and ensuring technical delivery meets commercial expectations
Configure and customise demo environments to reflect sector‑specific use cases (e.g. vessel voyage performance, charter fixture analysis, fuel consumption optimisation, crew event tracking)
Debrief with Sales after every demo and POC — identifying technical objections, gaps, and follow‑up actions
Technical Q&A & Objection Handling Act as the definitive technical resource for the commercial team — resolving the large majority of customer technical questions independently, without escalation.
Handle first and second‑order questions across:
Platform architecture — EKG data model, event ingestion pipelines, graph traversal, real‑time processing
Deployment — cloud (AWS, Azure, GCP), on‑premise, hybrid, and containerised deployment models
Integrations — REST APIs, webhooks, SAP, Microsoft Teams, ERP systems, maritime data feeds (AIS, noon reports, AMOS, SERTICA, etc.)
Security — data encryption, access controls, RBAC, SSO/SAML, GDPR compliance, data residency
Performance & scalability — throughput, latency, data volumes, multi‑tenancy
AI & reasoning — how Stevie processes queries, context window management, LLM integration, hallucination controls
Maintain a living FAQ and objection‑handling playbook that keeps the broader commercial team sharp on recurring technical questions.
Know clearly when a question exceeds pre‑sales scope and elevate to Product or Engineering with a well‑formed brief — never sending a customer into an engineering conversation cold.
Security & Compliance Advisory
Lead Complexio's technical response to enterprise security reviews, IT due diligence processes, and vendor assessment questionnaires
Work through customer InfoSec, procurement, and legal teams on data handling, privacy, and compliance requirements — including GDPR, ISO 27001, SOC 2, and sector‑specific frameworks
Maintain and continuously improve Complexio's bank of security documentation, compliance responses, and technical FAQs so that procurement processes move faster with each iteration
Identify recurring security and compliance gaps in the sales process and flag them to Product and Engineering as prioritised inputs
Commercial Team Enablement
Continuously raise the technical fluency of the broader commercial team — coaching Sales and Client Directors so they can handle first‑order technical questions confidently without always pulling you in
Develop and maintain internal reference materials: product architecture one‑pagers, integration guides, security FAQs, demo scripts, and competitive technical comparisons
Run internal product knowledge sessions as Complexio's platform evolves — ensuring the commercial team stays current
Provide structured feedback to Product based on patterns in customer technical objections and pre‑sales friction points
Product Feedback & Roadmap Input
Act as a structured conduit between customer‑facing technical reality and Complexio's Product and Engineering teams
Translate recurring pre‑sales friction points, integration gaps, and customer capability requests into well‑formed, prioritised product inputs
Participate in Product roadmap reviews — bringing the commercial technical perspective into prioritisation decisions
What We're Looking For Essential
5+ years in a pre‑sales, solutions consulting, solutions engineering, or technical consulting role within an enterprise B2B software or data platform company
Demonstrable executive presence — able to represent the technical dimension of a platform independently in C‑suite meetings alongside or in place of senior leadership
Deep technical literacy across enterprise software architecture — APIs, data integration patterns, cloud deployment, security frameworks, and enterprise IT governance
Demonstrable ability to own 90%+ of customer technical questions independently across architecture, security, integrations, and deployment — without defaulting to Engineering
Experience designing and delivering POCs and technical demonstrations for enterprise buyers, including simultaneous C‑suite and technical audiences
Strong written and verbal communication — able to make complex technical concepts accessible to non‑technical stakeholders without losing rigour
Experience with enterprise security and compliance processes (GDPR, ISO 27001, SOC 2, vendor due diligence)
Commercially aware — you understand how technical decisions affect deal velocity, win rates, and customer confidence
Desirable
Experience in the maritime, shipping, energy, or industrial sectors — understanding of operational data environments, vessel management systems, or trading/chartering workflows
Familiarity with knowledge graphs, graph databases (e.g. Neo4j), or event‑driven architectures
Hands‑on experience with LLM‑based or conversational AI products — understanding of how enterprise AI platforms are architected, secured, and deployed
Exposure to ERP or operational software ecosystems (SAP, Microsoft Dynamics, AMOS, SERTICA, or similar)
Experience building and maintaining pre‑sales content libraries and technical playbooks
Who You Are
Technically deep but commercially minded — you understand that your job is to accelerate deals, not just answer questions
Genuinely executive in your presence — you are as comfortable in a room with a CTO and CFO as you are in a technical architecture review; you adjust fluently and you earn the room
Composed under pressure — when a Co‑CEO brings you into a high‑stakes customer meeting with little notice, you are prepared, credible, and add value immediately
Self‑sufficient and well‑organised — you manage your own workload across multiple concurrent opportunities without dropping detail
A builder — you're not just responding to inbound requests; you're proactively creating resources, playbooks, and processes that make the whole commercial team more effective
Genuinely curious about how operational enterprises work — the messiness of real‑world data, the constraints of legacy infrastructure, and the commercial value of getting it right
A strong internal advocate — you know how to translate what you're seeing in the field into product and engineering priorities that the business will act on
What We Offer
A central, high‑influence role at the intersection of technical depth and commercial impact
Competitive base salary with performance‑related component tied to commercial outcomes
Equity participation aligned to Complexio's growth trajectory
Direct access to CRO, Co‑CEO, and Product leadership — your input will shape both deals and the product roadmap
The opportunity to build Complexio's pre‑sales function from the ground up — establishing the playbooks, tools, and standards that will scale with the business
A technically ambitious environment where the problems are genuinely hard and the platform is genuinely differentiated
#J-18808-Ljbffr
Enterprises have invested heavily in AI platforms, copilots, and data infrastructure — yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap.
Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works — every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence.
Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on — turning organisational knowledge into measurable business outcomes.
A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries.
We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations.
The role : The Senior Solutions Consultant is the technical backbone of Complexio's commercial team. You sit alongside Sales and Account Management in every significant customer-facing engagement, and your primary job is to ensure that technical questions — about the platform, its architecture, deployment options, integrations, data models, and security posture — are answered with authority, accuracy, and speed.
The goal is simple: the non-customer-facing engineering organisation should not be the first port of call for commercial technical questions. You are. You will field, triage, and resolve the vast majority of pre-sales and account-level technical challenges independently — escalating to Product or Engineering only when a question is genuinely novel, roadmap-dependent, or requires architectural input beyond your scope.
You will also shadow both Co‑CEOs directly in strategic commercial meetings — representing the technical dimension of Complexio's platform at the highest level of customer engagement. This requires the executive presence and commercial fluency to operate credibly alongside senior leadership in conversations with C‑suite buyers, where the stakes are high and the margin for error is low.
This is a high‑impact, high‑visibility role. You will directly influence win rates, shorten sales cycles, and build the kind of technical credibility with enterprise buyers that turns qualified prospects into signed contracts and signed contracts into long‑term partnerships.
Key Responsibilities Executive & C‑Suite Engagement
Shadow both Co‑CEOs in strategic commercial meetings as required — contributing the technical dimension of Complexio's platform in high‑stakes conversations with enterprise leadership
Engage directly and independently with C‑suite stakeholders — CTOs, CIOs, CDOs, COOs — as the authoritative technical voice of Complexio, without requiring senior leadership present
Tailor technical communication precisely to audience — from architecture deep‑dives with enterprise IT teams through to boardroom‑level articulation of platform value and risk
Represent Complexio's technical roadmap, security posture, and deployment capabilities with confidence in executive settings where credibility is established in the first few minutes
Prepare Co‑CEOs and senior commercial leads for technically complex meetings — providing briefing notes, anticipated objections, and recommended responses ahead of customer engagements
Partner with Sales and Client Directors on all significant enterprise opportunities — from initial discovery through to commercial close
Lead technical discovery sessions to understand customer data environments, operational workflows, system landscapes, and integration requirements
Design and articulate solution architectures that map Complexio's platform to each customer's specific operational context
Develop tailored solution documentation — including technical proposals, architecture diagrams, integration specifications, and platform overviews — for enterprise stakeholders
Own the technical narrative in RFP and RFI responses, procurement questionnaires, and due diligence processes
Demonstrations & Proof of Concept
Deliver compelling, customer‑specific platform demonstrations that go beyond generic feature showcases — grounding every demo in the customer's actual data environment and operational challenges
Design, scope, and lead Proof of Concept (POC) engagements — defining success criteria, managing timelines, and ensuring technical delivery meets commercial expectations
Configure and customise demo environments to reflect sector‑specific use cases (e.g. vessel voyage performance, charter fixture analysis, fuel consumption optimisation, crew event tracking)
Debrief with Sales after every demo and POC — identifying technical objections, gaps, and follow‑up actions
Technical Q&A & Objection Handling Act as the definitive technical resource for the commercial team — resolving the large majority of customer technical questions independently, without escalation.
Handle first and second‑order questions across:
Platform architecture — EKG data model, event ingestion pipelines, graph traversal, real‑time processing
Deployment — cloud (AWS, Azure, GCP), on‑premise, hybrid, and containerised deployment models
Integrations — REST APIs, webhooks, SAP, Microsoft Teams, ERP systems, maritime data feeds (AIS, noon reports, AMOS, SERTICA, etc.)
Security — data encryption, access controls, RBAC, SSO/SAML, GDPR compliance, data residency
Performance & scalability — throughput, latency, data volumes, multi‑tenancy
AI & reasoning — how Stevie processes queries, context window management, LLM integration, hallucination controls
Maintain a living FAQ and objection‑handling playbook that keeps the broader commercial team sharp on recurring technical questions.
Know clearly when a question exceeds pre‑sales scope and elevate to Product or Engineering with a well‑formed brief — never sending a customer into an engineering conversation cold.
Security & Compliance Advisory
Lead Complexio's technical response to enterprise security reviews, IT due diligence processes, and vendor assessment questionnaires
Work through customer InfoSec, procurement, and legal teams on data handling, privacy, and compliance requirements — including GDPR, ISO 27001, SOC 2, and sector‑specific frameworks
Maintain and continuously improve Complexio's bank of security documentation, compliance responses, and technical FAQs so that procurement processes move faster with each iteration
Identify recurring security and compliance gaps in the sales process and flag them to Product and Engineering as prioritised inputs
Commercial Team Enablement
Continuously raise the technical fluency of the broader commercial team — coaching Sales and Client Directors so they can handle first‑order technical questions confidently without always pulling you in
Develop and maintain internal reference materials: product architecture one‑pagers, integration guides, security FAQs, demo scripts, and competitive technical comparisons
Run internal product knowledge sessions as Complexio's platform evolves — ensuring the commercial team stays current
Provide structured feedback to Product based on patterns in customer technical objections and pre‑sales friction points
Product Feedback & Roadmap Input
Act as a structured conduit between customer‑facing technical reality and Complexio's Product and Engineering teams
Translate recurring pre‑sales friction points, integration gaps, and customer capability requests into well‑formed, prioritised product inputs
Participate in Product roadmap reviews — bringing the commercial technical perspective into prioritisation decisions
What We're Looking For Essential
5+ years in a pre‑sales, solutions consulting, solutions engineering, or technical consulting role within an enterprise B2B software or data platform company
Demonstrable executive presence — able to represent the technical dimension of a platform independently in C‑suite meetings alongside or in place of senior leadership
Deep technical literacy across enterprise software architecture — APIs, data integration patterns, cloud deployment, security frameworks, and enterprise IT governance
Demonstrable ability to own 90%+ of customer technical questions independently across architecture, security, integrations, and deployment — without defaulting to Engineering
Experience designing and delivering POCs and technical demonstrations for enterprise buyers, including simultaneous C‑suite and technical audiences
Strong written and verbal communication — able to make complex technical concepts accessible to non‑technical stakeholders without losing rigour
Experience with enterprise security and compliance processes (GDPR, ISO 27001, SOC 2, vendor due diligence)
Commercially aware — you understand how technical decisions affect deal velocity, win rates, and customer confidence
Desirable
Experience in the maritime, shipping, energy, or industrial sectors — understanding of operational data environments, vessel management systems, or trading/chartering workflows
Familiarity with knowledge graphs, graph databases (e.g. Neo4j), or event‑driven architectures
Hands‑on experience with LLM‑based or conversational AI products — understanding of how enterprise AI platforms are architected, secured, and deployed
Exposure to ERP or operational software ecosystems (SAP, Microsoft Dynamics, AMOS, SERTICA, or similar)
Experience building and maintaining pre‑sales content libraries and technical playbooks
Who You Are
Technically deep but commercially minded — you understand that your job is to accelerate deals, not just answer questions
Genuinely executive in your presence — you are as comfortable in a room with a CTO and CFO as you are in a technical architecture review; you adjust fluently and you earn the room
Composed under pressure — when a Co‑CEO brings you into a high‑stakes customer meeting with little notice, you are prepared, credible, and add value immediately
Self‑sufficient and well‑organised — you manage your own workload across multiple concurrent opportunities without dropping detail
A builder — you're not just responding to inbound requests; you're proactively creating resources, playbooks, and processes that make the whole commercial team more effective
Genuinely curious about how operational enterprises work — the messiness of real‑world data, the constraints of legacy infrastructure, and the commercial value of getting it right
A strong internal advocate — you know how to translate what you're seeing in the field into product and engineering priorities that the business will act on
What We Offer
A central, high‑influence role at the intersection of technical depth and commercial impact
Competitive base salary with performance‑related component tied to commercial outcomes
Equity participation aligned to Complexio's growth trajectory
Direct access to CRO, Co‑CEO, and Product leadership — your input will shape both deals and the product roadmap
The opportunity to build Complexio's pre‑sales function from the ground up — establishing the playbooks, tools, and standards that will scale with the business
A technically ambitious environment where the problems are genuinely hard and the platform is genuinely differentiated
#J-18808-Ljbffr