Director of Risk Management & Claims
Crane Agency, Chesterfield, MO, United States
Location:
Chesterfield, MO 63017
Are You a Strategic Leader in Risk Management & Claims? Intro:
Crane Agency, a leading Insurance Brokerage Agency, seeks an experienced and strategic Director of Risk Management & Claims to join our close-knit team in Chesterfield. If you’re a proactive leader who thrives on advocacy, strategy and driving measurable impact for clients, we want to hear from you.
Position Snapshot: As Director of Risk Management & Claims, you’ll serve as a key liaison between our organization, insurance carriers and clients, ensuring claims are handled efficiently, exposures are minimized and risk strategies are proactive rather than reactive. You’ll lead a high‑performing team while shaping forward‑thinking processes that strengthen outcomes for insureds.
What we’re looking for: (Experience/Qualifications)
10+ years of proven experience in risk management and claims administration (leadership experience preferred)
Strong knowledge of insurance policies, claims processes and regulatory requirements
Demonstrated ability to advocate effectively for insured parties
Multi‑line background, including property, worker’s compensation, general liability, etc.
Experience reviewing contracts
Experience analyzing claims data and identifying risk trends
Proven leadership and team management capabilities
Bachelor’s degree preferred
What you’ll be doing: (Job Duties/Essential Functions)
Act as the primary liaison between the organization, insurance providers, brokers and third‑party administrators
Advocate on behalf of insureds to ensure fair and timely claims resolution
Develop, implement and oversee risk management strategies to reduce liabilities
Manage the claims process from initial reporting through final resolution
Conduct claim review meetings with insureds, producers and claim representatives
Analyze claims data and risk trends to improve outcomes and inform strategy
Provide onsite training to insureds on claims reporting, return‑to‑work procedures and EPL exposure avoidance
Attend prospective client presentations to highlight the value of the Risk Management Department
Answer technical questions on multi‑line claims from producers, CSRs and insureds
Stay current on case law and regulatory changes
Develop ideas to improve departmental services and efficiencies, including leveraging AI
Lead and mentor the risk management and claims team to achieve departmental goals
Benefits:
Health, vision, dental and life insurance effective the first month following the hire date
401(k) with up to 4% matching
Paid time off, paid holidays, and early leave on Fridays and holiday eves
Eligibility for annual profit sharing
Financial support for job‑related education and certifications
Schedule: Full‑time position, Monday to Friday
Location: Chesterfield, MO 63017; in‑office presence is required.
Why Crane Agency? Here, you’re not just joining a team—you’re becoming a part of a leading insurance organization. We understand that our strength lies in our people. Our environment encourages collaboration and dedication, and we’re passionate about delivering the best for our clients and communities. With "Dress for Your Day" attire, you can work in comfort, whether that’s gearing up for a key meeting or dressing down to focus on projects. Plus, with an onsite espresso machine, your best work is fueled by your best brew.
At Crane, your growth is our commitment. You’ll be able to advance your career through clear paths supported by resources like paid training for certifications and educational advancement. Join us and become a pivotal member of a thriving, passionate community, making real impacts every day.
Ready to join our team? Apply now.
#J-18808-Ljbffr
Chesterfield, MO 63017
Are You a Strategic Leader in Risk Management & Claims? Intro:
Crane Agency, a leading Insurance Brokerage Agency, seeks an experienced and strategic Director of Risk Management & Claims to join our close-knit team in Chesterfield. If you’re a proactive leader who thrives on advocacy, strategy and driving measurable impact for clients, we want to hear from you.
Position Snapshot: As Director of Risk Management & Claims, you’ll serve as a key liaison between our organization, insurance carriers and clients, ensuring claims are handled efficiently, exposures are minimized and risk strategies are proactive rather than reactive. You’ll lead a high‑performing team while shaping forward‑thinking processes that strengthen outcomes for insureds.
What we’re looking for: (Experience/Qualifications)
10+ years of proven experience in risk management and claims administration (leadership experience preferred)
Strong knowledge of insurance policies, claims processes and regulatory requirements
Demonstrated ability to advocate effectively for insured parties
Multi‑line background, including property, worker’s compensation, general liability, etc.
Experience reviewing contracts
Experience analyzing claims data and identifying risk trends
Proven leadership and team management capabilities
Bachelor’s degree preferred
What you’ll be doing: (Job Duties/Essential Functions)
Act as the primary liaison between the organization, insurance providers, brokers and third‑party administrators
Advocate on behalf of insureds to ensure fair and timely claims resolution
Develop, implement and oversee risk management strategies to reduce liabilities
Manage the claims process from initial reporting through final resolution
Conduct claim review meetings with insureds, producers and claim representatives
Analyze claims data and risk trends to improve outcomes and inform strategy
Provide onsite training to insureds on claims reporting, return‑to‑work procedures and EPL exposure avoidance
Attend prospective client presentations to highlight the value of the Risk Management Department
Answer technical questions on multi‑line claims from producers, CSRs and insureds
Stay current on case law and regulatory changes
Develop ideas to improve departmental services and efficiencies, including leveraging AI
Lead and mentor the risk management and claims team to achieve departmental goals
Benefits:
Health, vision, dental and life insurance effective the first month following the hire date
401(k) with up to 4% matching
Paid time off, paid holidays, and early leave on Fridays and holiday eves
Eligibility for annual profit sharing
Financial support for job‑related education and certifications
Schedule: Full‑time position, Monday to Friday
Location: Chesterfield, MO 63017; in‑office presence is required.
Why Crane Agency? Here, you’re not just joining a team—you’re becoming a part of a leading insurance organization. We understand that our strength lies in our people. Our environment encourages collaboration and dedication, and we’re passionate about delivering the best for our clients and communities. With "Dress for Your Day" attire, you can work in comfort, whether that’s gearing up for a key meeting or dressing down to focus on projects. Plus, with an onsite espresso machine, your best work is fueled by your best brew.
At Crane, your growth is our commitment. You’ll be able to advance your career through clear paths supported by resources like paid training for certifications and educational advancement. Join us and become a pivotal member of a thriving, passionate community, making real impacts every day.
Ready to join our team? Apply now.
#J-18808-Ljbffr