Account Relations Specialist
Waystar, Duluth, GA, United States
About This Position
The Account Relations Specialist position is responsible for positively influencing Waystar’s attrition rate by proactively identifying at‑risk clients, addressing cancellation/contract requests that are assigned, and increasing usage of purchased products.
What You’ll Do
Monthly analysis to proactively identify clients that may be attrition risks
Address all assigned cancellation tasks in an effort to salvage the business
Address all assigned contract issues in an effort to limit client disruption
Research, identify, and contact clients that are underutilizing purchased products to promote awareness and increase usage
Make proactive outreach calls to clients with declining claim / remit volume
Make outreach calls to clients with impending renewal dates to ensure satisfaction
Make outreach calls to clients that return less than favorable satisfaction surveys
Attend conferences and seminars when needed
Travel as required
Other duties as required
What You’ll Need
Bachelor’s degree preferred
Extensive working knowledge of Medical Billing / Healthcare EDI
About Waystar Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud‑based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.
Waystar Perks
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off for our non‑exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. Flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Educational assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Waystar is proud to be an equal‑opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Category:
Client Operations Job Type:
Full time Req ID:
R3080
#J-18808-Ljbffr
What You’ll Do
Monthly analysis to proactively identify clients that may be attrition risks
Address all assigned cancellation tasks in an effort to salvage the business
Address all assigned contract issues in an effort to limit client disruption
Research, identify, and contact clients that are underutilizing purchased products to promote awareness and increase usage
Make proactive outreach calls to clients with declining claim / remit volume
Make outreach calls to clients with impending renewal dates to ensure satisfaction
Make outreach calls to clients that return less than favorable satisfaction surveys
Attend conferences and seminars when needed
Travel as required
Other duties as required
What You’ll Need
Bachelor’s degree preferred
Extensive working knowledge of Medical Billing / Healthcare EDI
About Waystar Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud‑based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.
Waystar Perks
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off for our non‑exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. Flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Educational assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Waystar is proud to be an equal‑opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Category:
Client Operations Job Type:
Full time Req ID:
R3080
#J-18808-Ljbffr