Employee Relations Assoc
The Walt Disney Company (Germany) GmbH, Lake Buena Vista, FL, United States
About the Role:
The Employee Relations Associate plays a pivotal role in enhancing the employee experience within Disney Experiences by engaging with employees and leaders during critical moments in the employment lifecycle. This position is ideal for problem-solvers and independent workers who thrive in a dynamic environment. This role contributes to fostering a collaborative and inclusive workplace that aligns with Disney's values and mission.
Responsibilities:
Engage with employees to gather all relevant information regarding reported workplace concerns.
Manage the intake, documentation, and tracking of employment-related claims, complaints, inquiries, and legal notices to discern if matters require engagement from Employee Relations, business leaders or other key partners to ensure timely response and resolution.
Coordinate the collection of relevant documentation, records, and supporting information from internal stakeholders.
Assist in managing end-to-end investigation processes and related case administration.
Maintain accurate case files, reporting logs, and status updates for employment-related complaints, ensuring alignment with internal processes, deadlines, and recordkeeping requirements.
Maintain detailed and accurate accounts of inquiries with timely memorialization of the notes and supporting documents into Employee Relations’ case management system.
Promote knowledge, understanding, and compliance about company policies through coaching, presentations, and facilitating training sessions.
Collaborate with Labor Relations, People & Culture Business Partners, Security, and other teams as needed.
Required Qualifications
Bachelor’s degree in business, human resources, psychology, sociology, industrial labor relations, and/or equivalent work experience.
Proficiency in conducting workplace investigations.
Minimum 2 years of relevant experience.
Demonstrated experience in conflict resolution and consulting.
Ability to manage competing, high priority demands, prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
Ability to analyze data, trends, and insights to identify the root cause of the event.
Strong written and verbal communication skills, and ability to influence.
Ability to handle highly sensitive and confidential situations with objectivity.
Preferred Qualifications
Prior Employee Relations experience.
Bilingual Spanish speaking/writing strongly preferred.
Experience with Collective Bargaining Agreements or knowledge of labor law.
Knowledge of employee relations and federal and state laws (e.g., Title VII, ADA, ADAAA, FMLA).
Disability Accommodation for Employment Applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
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The Employee Relations Associate plays a pivotal role in enhancing the employee experience within Disney Experiences by engaging with employees and leaders during critical moments in the employment lifecycle. This position is ideal for problem-solvers and independent workers who thrive in a dynamic environment. This role contributes to fostering a collaborative and inclusive workplace that aligns with Disney's values and mission.
Responsibilities:
Engage with employees to gather all relevant information regarding reported workplace concerns.
Manage the intake, documentation, and tracking of employment-related claims, complaints, inquiries, and legal notices to discern if matters require engagement from Employee Relations, business leaders or other key partners to ensure timely response and resolution.
Coordinate the collection of relevant documentation, records, and supporting information from internal stakeholders.
Assist in managing end-to-end investigation processes and related case administration.
Maintain accurate case files, reporting logs, and status updates for employment-related complaints, ensuring alignment with internal processes, deadlines, and recordkeeping requirements.
Maintain detailed and accurate accounts of inquiries with timely memorialization of the notes and supporting documents into Employee Relations’ case management system.
Promote knowledge, understanding, and compliance about company policies through coaching, presentations, and facilitating training sessions.
Collaborate with Labor Relations, People & Culture Business Partners, Security, and other teams as needed.
Required Qualifications
Bachelor’s degree in business, human resources, psychology, sociology, industrial labor relations, and/or equivalent work experience.
Proficiency in conducting workplace investigations.
Minimum 2 years of relevant experience.
Demonstrated experience in conflict resolution and consulting.
Ability to manage competing, high priority demands, prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
Ability to analyze data, trends, and insights to identify the root cause of the event.
Strong written and verbal communication skills, and ability to influence.
Ability to handle highly sensitive and confidential situations with objectivity.
Preferred Qualifications
Prior Employee Relations experience.
Bilingual Spanish speaking/writing strongly preferred.
Experience with Collective Bargaining Agreements or knowledge of labor law.
Knowledge of employee relations and federal and state laws (e.g., Title VII, ADA, ADAAA, FMLA).
Disability Accommodation for Employment Applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
#J-18808-Ljbffr