Property Operations Specialist (Vineyard Crossings)
MidPen Housing Corporation, American Canyon, CA, United States
Property Operations Specialist
The Operations Specialist supports the Associate Director of Property Operations by ensuring properties run efficiently and remain financially healthy. Partners with Community Managers to maintain low vacancy and delinquency rates, resolve daily challenges, improve processes, and enhance the resident experience through collaboration and hands‑on problem‑solving. Responsibilities
Maintain low vacancy and delinquency rates by managing application, intake, and rent processes across assigned properties. Coordinate with Community Managers and external partners to ensure timely referrals and a healthy applicant pool. Support application processing by reviewing files for compliance, guiding residents through eligibility, and expediting move‑ins. Manage subsidy and rent adjustments by posting payments, verifying balances, and correcting errors with Housing Authorities. Enforce delinquency policies including notifications, legal submissions, and ledger clean‑up for write‑offs and repayment agreements. Monitor property performance through occupancy and delinquency reports, and recommend process improvements. Provide operational support during onboarding, high‑demand periods, and staff absences, both on‑site and remotely. Collaborate regularly with Community Managers and leadership to align on goals, streamline processes, and share best practices. Qualifications
Committed to the mission and values of MidPen Services and MidPen Housing. Strong analytical and problem‑solving skills; able to evaluate complex information and implement practical solutions. Highly organized with effective time management in fast‑paced environments. Proficient in interpreting technical documents and writing professional business correspondence. Able to follow direction and deliver measurable results. Knowledgeable and certified in Fair Housing laws. Experienced with property management software (RealPage preferred). Skilled in Microsoft Word, Excel, and Outlook. Education and Experience
High School Diploma or GED and two (2) or more years of Property Management experience and/or training, or an equivalent combination of education and relevant experience. Two (2) or more years of multi‑family residential management experience or minimum two (2) or more years of Affordable Housing experience. Tax Credit Specialist or Certified Occupancy Specialist certification. Pay Range
$33.46 - $37.64 Annual Salary - Pay based on applicable experience and qualifications Benefits and Compensation
Health Insurance Dental, Vision, Life & Disability Insurance 403(b) Retirement Investment Employee Education Reimbursement Program Paid Parental Leave FSA for Childcare, Medical and Commuter Benefits EAP Program Pet Insurance Paid Time Off Company Holidays Wellness Days Equal Opportunity Employer
MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
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The Operations Specialist supports the Associate Director of Property Operations by ensuring properties run efficiently and remain financially healthy. Partners with Community Managers to maintain low vacancy and delinquency rates, resolve daily challenges, improve processes, and enhance the resident experience through collaboration and hands‑on problem‑solving. Responsibilities
Maintain low vacancy and delinquency rates by managing application, intake, and rent processes across assigned properties. Coordinate with Community Managers and external partners to ensure timely referrals and a healthy applicant pool. Support application processing by reviewing files for compliance, guiding residents through eligibility, and expediting move‑ins. Manage subsidy and rent adjustments by posting payments, verifying balances, and correcting errors with Housing Authorities. Enforce delinquency policies including notifications, legal submissions, and ledger clean‑up for write‑offs and repayment agreements. Monitor property performance through occupancy and delinquency reports, and recommend process improvements. Provide operational support during onboarding, high‑demand periods, and staff absences, both on‑site and remotely. Collaborate regularly with Community Managers and leadership to align on goals, streamline processes, and share best practices. Qualifications
Committed to the mission and values of MidPen Services and MidPen Housing. Strong analytical and problem‑solving skills; able to evaluate complex information and implement practical solutions. Highly organized with effective time management in fast‑paced environments. Proficient in interpreting technical documents and writing professional business correspondence. Able to follow direction and deliver measurable results. Knowledgeable and certified in Fair Housing laws. Experienced with property management software (RealPage preferred). Skilled in Microsoft Word, Excel, and Outlook. Education and Experience
High School Diploma or GED and two (2) or more years of Property Management experience and/or training, or an equivalent combination of education and relevant experience. Two (2) or more years of multi‑family residential management experience or minimum two (2) or more years of Affordable Housing experience. Tax Credit Specialist or Certified Occupancy Specialist certification. Pay Range
$33.46 - $37.64 Annual Salary - Pay based on applicable experience and qualifications Benefits and Compensation
Health Insurance Dental, Vision, Life & Disability Insurance 403(b) Retirement Investment Employee Education Reimbursement Program Paid Parental Leave FSA for Childcare, Medical and Commuter Benefits EAP Program Pet Insurance Paid Time Off Company Holidays Wellness Days Equal Opportunity Employer
MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
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