Service Quality & Operational Excellence Director - Superior Completion Services
Superior Energy Services, Houston, TX, United States
Superior Completion Services, a Superior Energy Services Company,
has the technology, resources, and experience to deliver effective well‑completion services in any downhole condition. As a global provider of best‑in‑class conventional, unconventional, intelligent, and sand control tools, Superior Energy provides field‑proven state‑of‑the‑art technology that reduces risk, increases completion efficiencies, and maximizes production on land, shelf, Deepwater, and Ultra‑Deepwater arenas.
Superior Completion Services
is excited to be seeking a
Director of Service Quality & Operational Excellence
for our Completion Office in
Houston, TX.
Director of Service Quality & Operational Excellence
is a transformational leader who champions continuous improvement, world‑class service quality, and operational excellence across Superior Completion Services. This role plays a critical part in shaping how we operate, driving innovative strategies that elevate safety, reliability, customer experience, and performance at every level of the organization. By translating vision into action, the Director ensures best‑in‑class service delivery, optimizes operational efficiency, and unlocks sustainable profitability, reinforcing Superior’s reputation as a trusted leader in downhole completion services.
Essential Duties And Responsibilities
Lead the development and deployment of service quality standards, ensuring alignment with operational goals and customer expectations.
Define, implement, and continuously improve operational excellence strategies, including process standardization and KPI alignment.
Oversee global QA/QC programs across field service and shop operations.
Collaborate cross‑functionally with Engineering, Product Line Management, Sales, and HSE to embed quality and performance standards throughout service delivery.
Monitor and audit field performance, leading root cause analyses and corrective actions to close quality gaps and drive sustained improvement.
Proficient with the Microsoft Suite (e.g., Word, Excel, PowerPoint, etc.).
Proficient with D365 System.
The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason.
Supervisor Responsibilities
Directly supervise regional or functional leaders responsible for service quality and operational excellence initiatives.
Provide leadership, coaching, and development to team members across multiple locations.
Ensure alignment of team goals with corporate priorities and hold staff accountable for performance standards.
Establish and manage performance goals and review processes to drive engagement and productivity.
Education & Experience
Bachelor’s degree in Engineering, Business, or related technical discipline required.
Master’s degree or MBA preferred.
Minimum of 10 years’ experience in the oil & gas industry, preferably in downhole completions, with at least 5 years in a senior leadership or quality management role.
Proven track record leading service quality, operations, or continuous improvement functions in a fast‑paced and technically demanding environment.
Strong knowledge of downhole completion tools and systems, including packers, single‑trip systems, valves, and well screens.
Deep understanding of quality management systems (e.g., ISO 9001), and process control.
Proficient in data analytics, KPI tracking, and performance management tools.
Skilled in RCA, failure analysis, risk assessment, and CAPA methodologies.
ERP and field service systems experience preferred (e.g., SAP, Oracle, or similar platforms).
TRAVEL
25%-50% Domestic
25%-50% International
Superior Energy Services has Excellent Benefits Medical, Dental, Vision, Disability, Life, Matching 401(k), and Personal Time Off (PTO).
Superior Energy Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veterans.
We are an affirmative action and equal opportunity employer that does not discriminate against any job applicant because of race, color, religion, natural origin, gender, pregnancy, sexual orientation, age, disability, veteran status, or other characteristics prohibited by law.
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has the technology, resources, and experience to deliver effective well‑completion services in any downhole condition. As a global provider of best‑in‑class conventional, unconventional, intelligent, and sand control tools, Superior Energy provides field‑proven state‑of‑the‑art technology that reduces risk, increases completion efficiencies, and maximizes production on land, shelf, Deepwater, and Ultra‑Deepwater arenas.
Superior Completion Services
is excited to be seeking a
Director of Service Quality & Operational Excellence
for our Completion Office in
Houston, TX.
Director of Service Quality & Operational Excellence
is a transformational leader who champions continuous improvement, world‑class service quality, and operational excellence across Superior Completion Services. This role plays a critical part in shaping how we operate, driving innovative strategies that elevate safety, reliability, customer experience, and performance at every level of the organization. By translating vision into action, the Director ensures best‑in‑class service delivery, optimizes operational efficiency, and unlocks sustainable profitability, reinforcing Superior’s reputation as a trusted leader in downhole completion services.
Essential Duties And Responsibilities
Lead the development and deployment of service quality standards, ensuring alignment with operational goals and customer expectations.
Define, implement, and continuously improve operational excellence strategies, including process standardization and KPI alignment.
Oversee global QA/QC programs across field service and shop operations.
Collaborate cross‑functionally with Engineering, Product Line Management, Sales, and HSE to embed quality and performance standards throughout service delivery.
Monitor and audit field performance, leading root cause analyses and corrective actions to close quality gaps and drive sustained improvement.
Proficient with the Microsoft Suite (e.g., Word, Excel, PowerPoint, etc.).
Proficient with D365 System.
The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason.
Supervisor Responsibilities
Directly supervise regional or functional leaders responsible for service quality and operational excellence initiatives.
Provide leadership, coaching, and development to team members across multiple locations.
Ensure alignment of team goals with corporate priorities and hold staff accountable for performance standards.
Establish and manage performance goals and review processes to drive engagement and productivity.
Education & Experience
Bachelor’s degree in Engineering, Business, or related technical discipline required.
Master’s degree or MBA preferred.
Minimum of 10 years’ experience in the oil & gas industry, preferably in downhole completions, with at least 5 years in a senior leadership or quality management role.
Proven track record leading service quality, operations, or continuous improvement functions in a fast‑paced and technically demanding environment.
Strong knowledge of downhole completion tools and systems, including packers, single‑trip systems, valves, and well screens.
Deep understanding of quality management systems (e.g., ISO 9001), and process control.
Proficient in data analytics, KPI tracking, and performance management tools.
Skilled in RCA, failure analysis, risk assessment, and CAPA methodologies.
ERP and field service systems experience preferred (e.g., SAP, Oracle, or similar platforms).
TRAVEL
25%-50% Domestic
25%-50% International
Superior Energy Services has Excellent Benefits Medical, Dental, Vision, Disability, Life, Matching 401(k), and Personal Time Off (PTO).
Superior Energy Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veterans.
We are an affirmative action and equal opportunity employer that does not discriminate against any job applicant because of race, color, religion, natural origin, gender, pregnancy, sexual orientation, age, disability, veteran status, or other characteristics prohibited by law.
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