Product Complaint Rep II
CONMED Corporation, Utica, NY, United States
Product Complaint Representative
The Product Complaint Representative acts as primary notification and consolidation point for receiving, processing, analyzing and reporting product complaints. This is a remote position; however, candidates must reside within commuting distance of our Largo, FL or Utica, NY locations. Key Duties: Complete non-reportable rationales during regulatory review. Review records for accuracy and completion prior to closure. Maintain problem logs to identify and report recurring issues to quality assurance management and product development to ensure complaints are handled in a timely, compliant fashion. Serve as initial point of contact for product complaints. Escalate all product complaints within company guidelines to proper management. Document and track contact information from reported issues and problems in accordance with company guidelines and external regulatory requirements. May collaborate with other internal groups to respond to product inquiries and issues. May directly answer telephone "hot line" and written or Internet-based inquiries regarding company products. Present data to applicable government agencies and complete required paperwork. Perform other related duties as required by management. Minimum Qualifications: High School Diploma or Equivalency 1-3 years of experience in a customer service or administrative role Must be able to sit/stand for 8 hours a day Preferred Qualifications: Basic computer skills Great customer service skills Ability to communicate both written and verbally Strong sense of urgency This position is not eligible for employer-based sponsorship. Disclosure as required by applicable law, the hourly salary rate for this position is $19.83-$30.03. The actual compensation may vary based on geographic location, work experience, education and skill level. The salary range is CONMED's good faith belief at the time of this posting. Benefits: Competitive compensation Excellent healthcare including medical, dental, vision and prescription coverage Short & long term disability plus life insurance -- cost paid fully by CONMED Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period Employee Stock Purchase Plan -- allows stock purchases at discounted price Tuition assistance for undergraduate and graduate level courses CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.
The Product Complaint Representative acts as primary notification and consolidation point for receiving, processing, analyzing and reporting product complaints. This is a remote position; however, candidates must reside within commuting distance of our Largo, FL or Utica, NY locations. Key Duties: Complete non-reportable rationales during regulatory review. Review records for accuracy and completion prior to closure. Maintain problem logs to identify and report recurring issues to quality assurance management and product development to ensure complaints are handled in a timely, compliant fashion. Serve as initial point of contact for product complaints. Escalate all product complaints within company guidelines to proper management. Document and track contact information from reported issues and problems in accordance with company guidelines and external regulatory requirements. May collaborate with other internal groups to respond to product inquiries and issues. May directly answer telephone "hot line" and written or Internet-based inquiries regarding company products. Present data to applicable government agencies and complete required paperwork. Perform other related duties as required by management. Minimum Qualifications: High School Diploma or Equivalency 1-3 years of experience in a customer service or administrative role Must be able to sit/stand for 8 hours a day Preferred Qualifications: Basic computer skills Great customer service skills Ability to communicate both written and verbally Strong sense of urgency This position is not eligible for employer-based sponsorship. Disclosure as required by applicable law, the hourly salary rate for this position is $19.83-$30.03. The actual compensation may vary based on geographic location, work experience, education and skill level. The salary range is CONMED's good faith belief at the time of this posting. Benefits: Competitive compensation Excellent healthcare including medical, dental, vision and prescription coverage Short & long term disability plus life insurance -- cost paid fully by CONMED Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period Employee Stock Purchase Plan -- allows stock purchases at discounted price Tuition assistance for undergraduate and graduate level courses CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.