Relationship Manager - Employee Benefits
ADP, Trenton, NJ, United States
ADP is hiring a Relationship Manager – Employee Benefits. Position is hybrid: working 3 days in the office and 2 days at home.
In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire relationship with your clients by serving as a subject matter expert on Employee Benefits, providing proactive, consultative education and support, and ultimately driving exceptional client satisfaction, loyalty, and retention.
The nature of what you do every day will not change – your #1 goal is to manage an assigned book of clients, serving as an insurance/employee benefits expert, providing trusted service and valued insights. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client.
What you’ll do: Responsibilities
Relationship Management
You will serve as the client’s primary contact, acting as a liaison, serving as an internal client advocate.
Maintain a comprehensive understanding of your dedicated client’s group health portfolio and other ADP services and coordinate communication among various business partners.
Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more.
Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business.
Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.
Group Benefit Support & Administration
Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides.
Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages.
Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients.
Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes.
Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims.
Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation.
Client Retention
Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship.
You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie: quoting, upselling, remarketing).
You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
Requirements
At least 2-3 years of related insurance experience
Life & Health Insurance Producer License
Preferred Qualifications
Previous insurance industry experience with a brokerage or agency environment
Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock
Experience with insurance quoting platforms: Zywave
Relationship/Account management experience
Demonstrated proficiency in managing client relationships with multiple products.
Extensive experience building relationships and understanding a client's needs.
Prior experience managing service recovery.
Expert knowledge of ADP's infrastructure and ADP's traditional and new product/services in business processing and outsourcing
Benefits and Compensation Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. The compensation for this role is USD $47,400.00 ‑ USD $96,300.00 / Year*.
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
Comprehensive benefits package includes:
Medical, Dental, Vision, Life Insurance
Matched Retirement Savings
Wellness Program
Short- and Long-Term Disability
Charitable Contribution Match
Holidays, Personal Days & Vacation
Paid Volunteer Time Off
Diversity, Equity, Inclusion & Equal Employment Opportunity ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire relationship with your clients by serving as a subject matter expert on Employee Benefits, providing proactive, consultative education and support, and ultimately driving exceptional client satisfaction, loyalty, and retention.
The nature of what you do every day will not change – your #1 goal is to manage an assigned book of clients, serving as an insurance/employee benefits expert, providing trusted service and valued insights. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client.
What you’ll do: Responsibilities
Relationship Management
You will serve as the client’s primary contact, acting as a liaison, serving as an internal client advocate.
Maintain a comprehensive understanding of your dedicated client’s group health portfolio and other ADP services and coordinate communication among various business partners.
Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more.
Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business.
Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.
Group Benefit Support & Administration
Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides.
Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages.
Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients.
Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes.
Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims.
Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation.
Client Retention
Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship.
You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie: quoting, upselling, remarketing).
You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
Requirements
At least 2-3 years of related insurance experience
Life & Health Insurance Producer License
Preferred Qualifications
Previous insurance industry experience with a brokerage or agency environment
Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock
Experience with insurance quoting platforms: Zywave
Relationship/Account management experience
Demonstrated proficiency in managing client relationships with multiple products.
Extensive experience building relationships and understanding a client's needs.
Prior experience managing service recovery.
Expert knowledge of ADP's infrastructure and ADP's traditional and new product/services in business processing and outsourcing
Benefits and Compensation Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. The compensation for this role is USD $47,400.00 ‑ USD $96,300.00 / Year*.
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
Comprehensive benefits package includes:
Medical, Dental, Vision, Life Insurance
Matched Retirement Savings
Wellness Program
Short- and Long-Term Disability
Charitable Contribution Match
Holidays, Personal Days & Vacation
Paid Volunteer Time Off
Diversity, Equity, Inclusion & Equal Employment Opportunity ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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