HR Customer Service Rep High Volume Call Center
HCA Healthcare, San Antonio, TX, United States
Introduction
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
Current Scheduling needs: Tue-Sat, 10a-6:30p CST or Tue-Sat, 2:30p-11p CST
Job Summary The HRSC Tier I Customer Service Representative will perform administrative, data/records management activities in support of HR and HRIS functions, including interpreting life‑cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high‑quality.
In this role you will:
Provide customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions via phone calls, Ask HR, Chat, mailboxes, or alternative streams of input to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed.
Provide support within a HR Line of Business.
Clearly communicate problem symptoms and consult with CS Tier 2 representatives as necessary to aid in resolving customer issues/requests and ensure all pertinent information is included.
Escalate unresolved issues as needed.
Perform any other duties as needed.
Provide assistance on navigating internal resources on self‑service and HR technology tools.
Qualifications
Strong Customer Service skills.
1 year of experience in HR preferred.
Previous call center experience preferred.
Virtual employees are required to have high speed internet: 25 MB download and 15 MB upload.
Remote employees are required to live within a 60‑mile radius of an HCA Hospital.
Benefits Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts through Abenity and other programs.
Retirement readiness, rollover assistance services and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Note: Eligibility for benefits may vary by location.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Equal Employment Opportunity We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Current Scheduling needs: Tue-Sat, 10a-6:30p CST or Tue-Sat, 2:30p-11p CST
Job Summary The HRSC Tier I Customer Service Representative will perform administrative, data/records management activities in support of HR and HRIS functions, including interpreting life‑cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high‑quality.
In this role you will:
Provide customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions via phone calls, Ask HR, Chat, mailboxes, or alternative streams of input to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed.
Provide support within a HR Line of Business.
Clearly communicate problem symptoms and consult with CS Tier 2 representatives as necessary to aid in resolving customer issues/requests and ensure all pertinent information is included.
Escalate unresolved issues as needed.
Perform any other duties as needed.
Provide assistance on navigating internal resources on self‑service and HR technology tools.
Qualifications
Strong Customer Service skills.
1 year of experience in HR preferred.
Previous call center experience preferred.
Virtual employees are required to have high speed internet: 25 MB download and 15 MB upload.
Remote employees are required to live within a 60‑mile radius of an HCA Hospital.
Benefits Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more.
Consumer discounts through Abenity and other programs.
Retirement readiness, rollover assistance services and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence).
Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.
Note: Eligibility for benefits may vary by location.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Equal Employment Opportunity We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr