Bilingual Customer Service Representative - In office/hybrid
GEMCORE, Hudson, OH, United States
GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest‑Growing Companies and with the Cleveland Plain Dealer as a Top Workplace, six years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture.
Are you looking to begin or further your career in the medical supply industry where you can contribute to the success of the business and build lasting relationships while enjoying personal time every evening, weekend, and holiday? This role offers a full‑time, non‑exempt, entry‑level position with the potential for a hybrid remote work schedule after training. Schedule is 8:15 am – 5:00 pm, Monday through Friday, and it is located in Hudson, OH. Employer‑paid vacation and holidays, and benefits including medical/dental/vision, life, short‑ and long‑term disability insurance, and a 401(k) retirement savings plan are available.
Key Responsibilities
Treat both new and existing customers like a family member.
Receive all incoming telephone calls and email inquiries.
Set up new customer accounts for medical products services such as diabetes supplies and breast pumps.
Obtain insurance, referral, physician, and patient demographic information.
Enter and manage all refill orders for existing customers.
Core Competencies
Fluent in both Spanish and English.
Excellent verbal and computer skills with a desire to communicate with customers and prospects a majority of each workday.
Effective at retaining and disseminating health insurance plan information.
Ability to learn the products and receive training through virtual methods.
At least 1+ years of experience in a customer service organization or healthcare environment.
Ability to thrive in a fast‑paced, multi‑tasked environment.
Word processing skill of 40 WPM.
Detail oriented.
Healthcare experience helpful but not necessary.
Education/Experience
High School Diploma or GED Equivalent.
Benefits
Employer‑paid vacation and paid holidays.
Medical, dental, and vision coverage.
Life insurance.
Short‑ and long‑term disability insurance.
401(k) retirement savings plan.
Ongoing training and development.
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Are you looking to begin or further your career in the medical supply industry where you can contribute to the success of the business and build lasting relationships while enjoying personal time every evening, weekend, and holiday? This role offers a full‑time, non‑exempt, entry‑level position with the potential for a hybrid remote work schedule after training. Schedule is 8:15 am – 5:00 pm, Monday through Friday, and it is located in Hudson, OH. Employer‑paid vacation and holidays, and benefits including medical/dental/vision, life, short‑ and long‑term disability insurance, and a 401(k) retirement savings plan are available.
Key Responsibilities
Treat both new and existing customers like a family member.
Receive all incoming telephone calls and email inquiries.
Set up new customer accounts for medical products services such as diabetes supplies and breast pumps.
Obtain insurance, referral, physician, and patient demographic information.
Enter and manage all refill orders for existing customers.
Core Competencies
Fluent in both Spanish and English.
Excellent verbal and computer skills with a desire to communicate with customers and prospects a majority of each workday.
Effective at retaining and disseminating health insurance plan information.
Ability to learn the products and receive training through virtual methods.
At least 1+ years of experience in a customer service organization or healthcare environment.
Ability to thrive in a fast‑paced, multi‑tasked environment.
Word processing skill of 40 WPM.
Detail oriented.
Healthcare experience helpful but not necessary.
Education/Experience
High School Diploma or GED Equivalent.
Benefits
Employer‑paid vacation and paid holidays.
Medical, dental, and vision coverage.
Life insurance.
Short‑ and long‑term disability insurance.
401(k) retirement savings plan.
Ongoing training and development.
#J-18808-Ljbffr