Long-Range Forecasting Consultant - Pharmacy (Business Consultant Senior)
Elevance Health, Plano, TX, United States
Long-Range Forecasting Consultant - Pharmacy (Business Consultant Senior)
Location: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work. Ideal candidates will be able to report to our Pulse Point locations in St. Louis, MO, Indianapolis, IN, Plano, TX or Lake Mary, FL. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting locations will not be considered for employment, unless an accommodation is granted as required by law.
Responsibilities
Develops and maintains long‑range volume forecasts using historical data, seasonality, benefit cycles, and business drivers.
Builds predictive and scenario‑based models to assess demand variability and risk.
Monitors forecast accuracy and continuously refines models using variance analysis.
Translates volume forecasts into headcount, FTE, and skill‑mix requirements.
Partners with WFM to align long‑range forecasts with short‑term scheduling and intraday management.
Supports hiring, backfill, cross‑training, and redeployment strategies.
Collaborates with Finance on labor budgeting, reforecasting, and cost optimization.
Provides data‑driven insights to inform strategic initiatives, growth planning, and operational changes.
Quantifies workforce impacts of new programs, regulatory changes, or benefit design shifts.
Manages ROI analysis of pharmacy initiatives impacting workflow and productivity.
Presents forecasts, assumptions, and risks to operational and executive leadership.
Serves as the single source of truth for forward‑looking pharmacy demand planning.
Creates clear, executive‑level summaries and dashboards.
Provides expertise to lower‑level consultants on the analysis of business needs to determine optimal means of meeting those needs.
Determines specific business application software requirements to address the most highly complex and varied business needs.
Leads teams of analysts assigned to the most complex projects, typically those of highest importance and impact to the way in which we do business.
Analyzes and designs solutions to address varied and highly complex business needs.
Minimum Requirements Requires a BA/BS and a minimum of 10 years business analysis experience, which should include analysis, project management, working knowledge of mainframe computer, hardware and operating systems; a minimum of 3 years of experience as a Business Consultant with project management skills; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences
10+ years of experience in workforce forecasting, capacity planning, demand forecasting (Healthcare, PBM, pharmacy, call center, or high‑volume operations) highly preferred.
Advanced proficiency in Excel (complex models, Power Query, pivoting) and forecasting and statistical techniques (trend analysis, seasonality, regression) highly preferred.
Strong analytical capability highly preferred.
Healthcare operations knowledge highly preferred.
Ability to translate complex forecasts into clear, actionable recommendations for senior leaders highly preferred.
Experience with Workforce management tools (e.g., NICE, Verint, Aspect, or similar), BI tools (Power BI, Tableau), SQL, Python, or R preferred.
Master’s degree (MBA, MS Analytics, MS Operations Research) preferred.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/).
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Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting locations will not be considered for employment, unless an accommodation is granted as required by law.
Responsibilities
Develops and maintains long‑range volume forecasts using historical data, seasonality, benefit cycles, and business drivers.
Builds predictive and scenario‑based models to assess demand variability and risk.
Monitors forecast accuracy and continuously refines models using variance analysis.
Translates volume forecasts into headcount, FTE, and skill‑mix requirements.
Partners with WFM to align long‑range forecasts with short‑term scheduling and intraday management.
Supports hiring, backfill, cross‑training, and redeployment strategies.
Collaborates with Finance on labor budgeting, reforecasting, and cost optimization.
Provides data‑driven insights to inform strategic initiatives, growth planning, and operational changes.
Quantifies workforce impacts of new programs, regulatory changes, or benefit design shifts.
Manages ROI analysis of pharmacy initiatives impacting workflow and productivity.
Presents forecasts, assumptions, and risks to operational and executive leadership.
Serves as the single source of truth for forward‑looking pharmacy demand planning.
Creates clear, executive‑level summaries and dashboards.
Provides expertise to lower‑level consultants on the analysis of business needs to determine optimal means of meeting those needs.
Determines specific business application software requirements to address the most highly complex and varied business needs.
Leads teams of analysts assigned to the most complex projects, typically those of highest importance and impact to the way in which we do business.
Analyzes and designs solutions to address varied and highly complex business needs.
Minimum Requirements Requires a BA/BS and a minimum of 10 years business analysis experience, which should include analysis, project management, working knowledge of mainframe computer, hardware and operating systems; a minimum of 3 years of experience as a Business Consultant with project management skills; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences
10+ years of experience in workforce forecasting, capacity planning, demand forecasting (Healthcare, PBM, pharmacy, call center, or high‑volume operations) highly preferred.
Advanced proficiency in Excel (complex models, Power Query, pivoting) and forecasting and statistical techniques (trend analysis, seasonality, regression) highly preferred.
Strong analytical capability highly preferred.
Healthcare operations knowledge highly preferred.
Ability to translate complex forecasts into clear, actionable recommendations for senior leaders highly preferred.
Experience with Workforce management tools (e.g., NICE, Verint, Aspect, or similar), BI tools (Power BI, Tableau), SQL, Python, or R preferred.
Master’s degree (MBA, MS Analytics, MS Operations Research) preferred.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration (https://info.flclearinghouse.com/).
#J-18808-Ljbffr