Value Added Sales Rep
The Healthy Back Institute, Austin, TX, United States
About the Role
As our Value Added Sales Representative, you will own outbound sales efforts to our existing customer base, driving incremental revenue and improving customer lifetime value through consultative selling. You will support revenue growth initiatives and customer retention strategies. This is a full‑time, non‑exempt individual‑contributor role reporting to the Director of Customer Success (or VAS Lead).
Responsibilities
Outbound Sales Execution
Conduct 100–150 outbound calls per day to existing customers.
Identify customer needs and recommend appropriate products or solutions.
Drive upsells, cross‑sells, and retention‑focused conversations.
Revenue & Performance Ownership
Meet or exceed daily, weekly, and monthly conversion targets.
Track and manage performance metrics within CRM systems.
Take accountability for revenue contribution and individual performance.
Customer Experience & Retention
Build trust with customers through consultative, relationship‑driven selling.
Educate customers on product value and outcomes.
Contribute to improving customer lifetime value and retention.
Opportunities & Challenges
Transition from a service‑based model to a revenue‑driven customer engagement approach.
Increase conversion rates and revenue per customer.
Scale outbound sales efforts while maintaining a high‑quality customer experience.
Operate effectively in a high‑volume, performance‑focused environment.
Qualifications
2+ years in Customer Success, Customer Support, or phone‑based sales experience.
High school diploma or equivalent required.
Experience with CRM systems, Slack, and remote work environments.
Proven ability to manage high call volume and maintain performance standards.
Strong relationship‑building and objection‑handling skills.
Experience in sales or revenue‑generating roles is a plus.
Experience in direct response, subscription, or health/wellness environments is a plus.
Benefits
A healthy work/life balance and flexible schedule.
Remote / virtual work from home position.
Medical, dental, vision insurance (full time only).
401K Retirement Plan (full time only).
Life and disability insurance (full time only).
Flexible PTO (full time only).
Paid travel.
Performance‑based bonuses.
Discount on HBI products.
An amazing team‑centered culture felt at all levels.
Employment Terms All employment is “at‑will” as governed by the law of the state where the employee works. It is further understood that the “at‑will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Equal Opportunity Employer Statement HBI is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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Responsibilities
Outbound Sales Execution
Conduct 100–150 outbound calls per day to existing customers.
Identify customer needs and recommend appropriate products or solutions.
Drive upsells, cross‑sells, and retention‑focused conversations.
Revenue & Performance Ownership
Meet or exceed daily, weekly, and monthly conversion targets.
Track and manage performance metrics within CRM systems.
Take accountability for revenue contribution and individual performance.
Customer Experience & Retention
Build trust with customers through consultative, relationship‑driven selling.
Educate customers on product value and outcomes.
Contribute to improving customer lifetime value and retention.
Opportunities & Challenges
Transition from a service‑based model to a revenue‑driven customer engagement approach.
Increase conversion rates and revenue per customer.
Scale outbound sales efforts while maintaining a high‑quality customer experience.
Operate effectively in a high‑volume, performance‑focused environment.
Qualifications
2+ years in Customer Success, Customer Support, or phone‑based sales experience.
High school diploma or equivalent required.
Experience with CRM systems, Slack, and remote work environments.
Proven ability to manage high call volume and maintain performance standards.
Strong relationship‑building and objection‑handling skills.
Experience in sales or revenue‑generating roles is a plus.
Experience in direct response, subscription, or health/wellness environments is a plus.
Benefits
A healthy work/life balance and flexible schedule.
Remote / virtual work from home position.
Medical, dental, vision insurance (full time only).
401K Retirement Plan (full time only).
Life and disability insurance (full time only).
Flexible PTO (full time only).
Paid travel.
Performance‑based bonuses.
Discount on HBI products.
An amazing team‑centered culture felt at all levels.
Employment Terms All employment is “at‑will” as governed by the law of the state where the employee works. It is further understood that the “at‑will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Equal Opportunity Employer Statement HBI is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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