Order Processing Specialist
JetBrains, Foster City, CA, United States
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Order Processing Specialist
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JetBrains At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create. We're looking for a highly organized and detail-oriented individual to join our team as an Order Management Specialist. You will play a critical role in supporting our sales operations by processing orders accurately and efficiently. This role requires strong attention to detail, clear communication, and a proactive attitude. You will collaborate closely with Sales, Finance, Customer Support, and other internal teams to ensure a seamless order fulfillment process and outstanding customer experience.
Responsibilities
Process customer orders with speed and accuracy using internal systems
Coordinate with the Sales team to validate order details, discounts, and special terms
Collaborate with Finance to ensure accurate invoicing and payment tracking
Respond to internal and external order-related inquiries in a timely and professional manner
Identify and resolve discrepancies or issues in order processing workflows
Maintain accurate and up-to-date records in the order management system
Continuously seek improvements in order processing procedures and support documentation
Assist in onboarding and training new team members as needed
Qualifications
A detail-oriented approach to their work
Excellent organizational and time-management skills
Professional, proactive communication and collaboration skills
A willingness to learn internal tools and adapt to new processes
The ability to manage multiple tasks and deadlines in a fast-paced environment
Ideal candidate experience
Prior experience in sales operations, order management, or administrative support
Experience using NetSuite
Proficiency in Excel and G Suite
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative and Sales
Industries
Technology, Information and Media
#J-18808-Ljbffr
Order Processing Specialist
role at
JetBrains At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create. We're looking for a highly organized and detail-oriented individual to join our team as an Order Management Specialist. You will play a critical role in supporting our sales operations by processing orders accurately and efficiently. This role requires strong attention to detail, clear communication, and a proactive attitude. You will collaborate closely with Sales, Finance, Customer Support, and other internal teams to ensure a seamless order fulfillment process and outstanding customer experience.
Responsibilities
Process customer orders with speed and accuracy using internal systems
Coordinate with the Sales team to validate order details, discounts, and special terms
Collaborate with Finance to ensure accurate invoicing and payment tracking
Respond to internal and external order-related inquiries in a timely and professional manner
Identify and resolve discrepancies or issues in order processing workflows
Maintain accurate and up-to-date records in the order management system
Continuously seek improvements in order processing procedures and support documentation
Assist in onboarding and training new team members as needed
Qualifications
A detail-oriented approach to their work
Excellent organizational and time-management skills
Professional, proactive communication and collaboration skills
A willingness to learn internal tools and adapt to new processes
The ability to manage multiple tasks and deadlines in a fast-paced environment
Ideal candidate experience
Prior experience in sales operations, order management, or administrative support
Experience using NetSuite
Proficiency in Excel and G Suite
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative and Sales
Industries
Technology, Information and Media
#J-18808-Ljbffr