Account Specialist II
LyondellBasell, Houston, TX, United States
Position Overview
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.
Supply Chain is a customer-focused Center of Excellence providing industry-leading service while delivering differential value to the business, today and into the future. We separate our Supply Chain functions into several areas; these include logistics, customer fulfillment, services, trade compliance, and support for business processes and systems.
Position Details As a member of our dynamic Supply Chain team, you will play a critical role in helping us supply our products to a global customer base. In this role, you will be responsible for providing top tier customer service as part of our domestic and/or export order fulfillment process. During a typical day, you may receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing. This position reports to the Account Specialist Supervisor and is located at our North American Headquarters in the Houston, TX Galleria-area. The position offers a competitive base salary, bonus, 401K matching, generous benefits package, pension plan, and employee discounts.
A Day in the Life
Manage the domestic and/or export order fulfillment process for complex accounts.
Act as the main point of contact for all customer order-related issues.
Establish relationships with customers and internal stakeholders, clearly understand customer habits, requirements, and order patterns.
Effectively deliver and facilitate communication across sales, marketing, operations, and transportation to provide answers to price inquiries, product availability, and transportation requirements. Proactively provide solutions to time-sensitive needs.
Communicate shipping schedules and details to plant/storage location personnel and business management as needed.
Ensure accuracy of all order fulfillment master data in SAP and extended systems.
Demonstrate independent knowledge of the Enterprise system (SAP), extended system tools, and assist customers/stakeholders and team members with full utilization of e-commerce tools.
Operate with a solution-oriented mindset with regard to process improvements; assist with change implementation for extended system improvements or other customer fulfillment projects.
Partner with peers to provide solutions and guidance to resolve customer or business-related problems.
Model LyondellBasell core competencies with internal and external customers.
Crosscover team members’ responsibilities during vacations or other absences to maintain service levels and workflow continuity.
Periodic on-call support of customers or business segment outside regular business hours.
Qualifications
At least 3 years of relevant, industry-related experience.
Bachelor's degree strongly preferred; high school diploma with at least 8 years of relevant experience considered.
Preferred Qualifications
Strong problem-solving abilities.
Knowledge of transportation tracking systems, e-commerce systems, inventory management tools, and understanding of the manufacturing/production process.
Effective communication skills, both oral and written.
Professionalism and prioritization in a high-volume, fast-paced environment.
Composure in time-sensitive situations, comfortable delivering difficult news.
Proficiency in Microsoft Office and familiar with extended tools.
Comfortable manipulating and analyzing data.
Experience with ERP software such as SAP strongly desired.
Bi‑lingual in English and Spanish preferred.
Benefits
Workplace Flexibility: up to two full days per week remote work.
Comprehensive Health, Welfare, Life, and Retirement Programs aligned with local practices.
6% LYB match on 401(k) contribution.
5% LYB cash balance pension plan accrual.
Well‑being Benefits: programs to support physical, mental, financial, and social health.
Employee Stock Purchase Plan: 10% discount on LYB stock.
Educational Assistance Program for self‑development.
Bravo Rewards Program for employee contributions.
Robust medical and life insurance packages.
Professional Development opportunities.
Competitive vacation policies.
Global Adoption Policy for employees expanding families.
Matching Gifts Program for charitable contributions.
Competencies
Build Partnerships
Drive Innovation
Grow Capabilities
Promote Inclusion
Motivational Fit
Technical Skills
Deliver Results
Learn
Equal Opportunity Statement LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, age, veteran status, and other legally protected characteristics. The US EEO is the Law poster is available here. LYB is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation related to LYB’s recruiting process, please email us at Careers@lyb.com.
Applicants must be at least 18 years old. LyondellBasell does not accept or retain unsolicited résumés or phone calls from third parties representing job seekers. Privacy Statement: For information regarding how LyondellBasell processes your personal data, please read our Privacy Statement.
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Supply Chain is a customer-focused Center of Excellence providing industry-leading service while delivering differential value to the business, today and into the future. We separate our Supply Chain functions into several areas; these include logistics, customer fulfillment, services, trade compliance, and support for business processes and systems.
Position Details As a member of our dynamic Supply Chain team, you will play a critical role in helping us supply our products to a global customer base. In this role, you will be responsible for providing top tier customer service as part of our domestic and/or export order fulfillment process. During a typical day, you may receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing. This position reports to the Account Specialist Supervisor and is located at our North American Headquarters in the Houston, TX Galleria-area. The position offers a competitive base salary, bonus, 401K matching, generous benefits package, pension plan, and employee discounts.
A Day in the Life
Manage the domestic and/or export order fulfillment process for complex accounts.
Act as the main point of contact for all customer order-related issues.
Establish relationships with customers and internal stakeholders, clearly understand customer habits, requirements, and order patterns.
Effectively deliver and facilitate communication across sales, marketing, operations, and transportation to provide answers to price inquiries, product availability, and transportation requirements. Proactively provide solutions to time-sensitive needs.
Communicate shipping schedules and details to plant/storage location personnel and business management as needed.
Ensure accuracy of all order fulfillment master data in SAP and extended systems.
Demonstrate independent knowledge of the Enterprise system (SAP), extended system tools, and assist customers/stakeholders and team members with full utilization of e-commerce tools.
Operate with a solution-oriented mindset with regard to process improvements; assist with change implementation for extended system improvements or other customer fulfillment projects.
Partner with peers to provide solutions and guidance to resolve customer or business-related problems.
Model LyondellBasell core competencies with internal and external customers.
Crosscover team members’ responsibilities during vacations or other absences to maintain service levels and workflow continuity.
Periodic on-call support of customers or business segment outside regular business hours.
Qualifications
At least 3 years of relevant, industry-related experience.
Bachelor's degree strongly preferred; high school diploma with at least 8 years of relevant experience considered.
Preferred Qualifications
Strong problem-solving abilities.
Knowledge of transportation tracking systems, e-commerce systems, inventory management tools, and understanding of the manufacturing/production process.
Effective communication skills, both oral and written.
Professionalism and prioritization in a high-volume, fast-paced environment.
Composure in time-sensitive situations, comfortable delivering difficult news.
Proficiency in Microsoft Office and familiar with extended tools.
Comfortable manipulating and analyzing data.
Experience with ERP software such as SAP strongly desired.
Bi‑lingual in English and Spanish preferred.
Benefits
Workplace Flexibility: up to two full days per week remote work.
Comprehensive Health, Welfare, Life, and Retirement Programs aligned with local practices.
6% LYB match on 401(k) contribution.
5% LYB cash balance pension plan accrual.
Well‑being Benefits: programs to support physical, mental, financial, and social health.
Employee Stock Purchase Plan: 10% discount on LYB stock.
Educational Assistance Program for self‑development.
Bravo Rewards Program for employee contributions.
Robust medical and life insurance packages.
Professional Development opportunities.
Competitive vacation policies.
Global Adoption Policy for employees expanding families.
Matching Gifts Program for charitable contributions.
Competencies
Build Partnerships
Drive Innovation
Grow Capabilities
Promote Inclusion
Motivational Fit
Technical Skills
Deliver Results
Learn
Equal Opportunity Statement LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, age, veteran status, and other legally protected characteristics. The US EEO is the Law poster is available here. LYB is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation related to LYB’s recruiting process, please email us at Careers@lyb.com.
Applicants must be at least 18 years old. LyondellBasell does not accept or retain unsolicited résumés or phone calls from third parties representing job seekers. Privacy Statement: For information regarding how LyondellBasell processes your personal data, please read our Privacy Statement.
#J-18808-Ljbffr