Studio+ Customer Growth Consulting - TMT - Manager
EY, Boston, MA, United States
Location: Atlanta, Boston, Chicago, New York, Washington
Studio+ Customer Growth Consulting - Manager We are seeking a seasoned Growth Consulting Manager to lead customer transformation programs from vision to execution for our clients in the TMT sector (Technology, Media, Telecom). This role focuses on shaping strategy, designing future state experiences, and leading cross‑functional teams across multiple channels to deliver measurable business outcomes. The ideal candidate is equally adept at setting clear transformation strategy and roadmap and managing execution of initiatives. They have a strong foundation in growth, marketing, customer transformation, digital delivery, and consulting leadership, and an understanding of how emerging capabilities such as data, automation, and AI are reshaping customer engagement and marketing operations.
Your key responsibilities
Marketing Transformation Leadership: Define the transformation vision and roadmap across marketing strategy, operating model, and execution for clients in the TMT sector.
Team Leadership: Lead, inspire, and mentor a team of growth strategists, martech/data specialists, designers and marketing operations specialists.
End‑to‑End Transformation Delivery: Oversee the design and implementation of scalable growth and marketing ways of working – including planning, workflow, governance, and AI‑enabled content and campaign operations.
Client Relationship Management: Act as a trusted partner to client growth, marketing, digital, and customer experience leaders – aligning stakeholders, driving decisions, and ensuring measurable outcomes.
Practice Growth: Support the practice leaders by developing commercial proposals, packaging solutions and offerings, developing thought leadership, and assisting with recruiting.
Innovation & Enablement: Build continuous understanding and knowledge of the latest AI‑driven marketing innovation and tools, and how they can be applied to drive personalization at scale, improve campaign effectiveness and efficiency, and optimize processes and operations.
To qualify for this role you must have
Bachelor’s degree in marketing, communications, design, or a related field; advanced degree a plus.
7+ years of experience in growth, marketing or customer experience consulting roles.
Proven track record leading growth strategy and execution programs and/or customer‑facing transformation initiatives from strategy through execution.
Expertise across growth strategy, performance marketing, marketing processes and organization design, martech, CRM, campaign development & activation across paid and owned channels.
Significant experience in any of the following sectors: media & entertainment, technology, telecommunications.
Experience managing large global teams in distributed, hybrid, or offshore/onshore models.
Demonstrated ability to balance strategic oversight with hands‑on direction.
Excellent communication, storytelling, and problem‑solving skills.
Strong client‑facing presence with the ability to influence stakeholders and propose solutions to complex business challenges.
Passion for mentoring and developing talent.
Curiosity and/or experience in AI‑driven marketing.
Willingness to travel: in‑office 2–3 days a week, 50% domestic travel; ability to work beyond standard hours if necessary.
Access to reliable transportation to/from the EY office and client sites; a driver’s license is strongly recommended.
What we offer
Lead high‑impact growth, marketing, and customer transformation programs at the intersection of strategy, experience, and delivery.
Work closely with senior clients to shape how marketing can drive more growth and deliver better experiences, with more effective technology and operating model.
Build future‑ready skills while staying grounded in practical, outcome‑driven consulting.
Grow as a leader in a rapidly growing practice.
Collaborative culture that values creativity, innovation, and client impact.
Access to cutting‑edge AI and digital marketing tools.
Benefits
Comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid work model: most such roles work in person 40–60% of the time.
Flexible vacation policy: you decide how much time you need based on your personal circumstances.
Time off for designated EY paid holidays, winter/summer breaks, personal/family care, and other leaves of absence.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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Studio+ Customer Growth Consulting - Manager We are seeking a seasoned Growth Consulting Manager to lead customer transformation programs from vision to execution for our clients in the TMT sector (Technology, Media, Telecom). This role focuses on shaping strategy, designing future state experiences, and leading cross‑functional teams across multiple channels to deliver measurable business outcomes. The ideal candidate is equally adept at setting clear transformation strategy and roadmap and managing execution of initiatives. They have a strong foundation in growth, marketing, customer transformation, digital delivery, and consulting leadership, and an understanding of how emerging capabilities such as data, automation, and AI are reshaping customer engagement and marketing operations.
Your key responsibilities
Marketing Transformation Leadership: Define the transformation vision and roadmap across marketing strategy, operating model, and execution for clients in the TMT sector.
Team Leadership: Lead, inspire, and mentor a team of growth strategists, martech/data specialists, designers and marketing operations specialists.
End‑to‑End Transformation Delivery: Oversee the design and implementation of scalable growth and marketing ways of working – including planning, workflow, governance, and AI‑enabled content and campaign operations.
Client Relationship Management: Act as a trusted partner to client growth, marketing, digital, and customer experience leaders – aligning stakeholders, driving decisions, and ensuring measurable outcomes.
Practice Growth: Support the practice leaders by developing commercial proposals, packaging solutions and offerings, developing thought leadership, and assisting with recruiting.
Innovation & Enablement: Build continuous understanding and knowledge of the latest AI‑driven marketing innovation and tools, and how they can be applied to drive personalization at scale, improve campaign effectiveness and efficiency, and optimize processes and operations.
To qualify for this role you must have
Bachelor’s degree in marketing, communications, design, or a related field; advanced degree a plus.
7+ years of experience in growth, marketing or customer experience consulting roles.
Proven track record leading growth strategy and execution programs and/or customer‑facing transformation initiatives from strategy through execution.
Expertise across growth strategy, performance marketing, marketing processes and organization design, martech, CRM, campaign development & activation across paid and owned channels.
Significant experience in any of the following sectors: media & entertainment, technology, telecommunications.
Experience managing large global teams in distributed, hybrid, or offshore/onshore models.
Demonstrated ability to balance strategic oversight with hands‑on direction.
Excellent communication, storytelling, and problem‑solving skills.
Strong client‑facing presence with the ability to influence stakeholders and propose solutions to complex business challenges.
Passion for mentoring and developing talent.
Curiosity and/or experience in AI‑driven marketing.
Willingness to travel: in‑office 2–3 days a week, 50% domestic travel; ability to work beyond standard hours if necessary.
Access to reliable transportation to/from the EY office and client sites; a driver’s license is strongly recommended.
What we offer
Lead high‑impact growth, marketing, and customer transformation programs at the intersection of strategy, experience, and delivery.
Work closely with senior clients to shape how marketing can drive more growth and deliver better experiences, with more effective technology and operating model.
Build future‑ready skills while staying grounded in practical, outcome‑driven consulting.
Grow as a leader in a rapidly growing practice.
Collaborative culture that values creativity, innovation, and client impact.
Access to cutting‑edge AI and digital marketing tools.
Benefits
Comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Hybrid work model: most such roles work in person 40–60% of the time.
Flexible vacation policy: you decide how much time you need based on your personal circumstances.
Time off for designated EY paid holidays, winter/summer breaks, personal/family care, and other leaves of absence.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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