Sr. Account Manager
Zenlayer, Diamond Bar, CA, United States
Zenlayer is seeking a results-driven and strategic Sr. Account Manager to lead our Mid-Market Sales organization. You will play a crucial role in enhancing client partnerships and delivering exceptional service to our existing clients. The position will also be responsible for growing a team of Account Managers, fostering a culture of excellence, and supporting team success through guidance, collaboration, and strategic oversight.
This is a hybrid role based in our Diamond Bar office, with the flexibility to work remotely a portion of the week.
Duties & Responsibilities:
Oversee the daily operations of Account Management team, cultivating a culture of accountability, collaboration, and high performance.
Mentor and develop Account Managers through regular feedback sessions, one-on-ones, and performance evaluations, enabling them to provide top-tier service to our clients.
Collaborate closely with Sales and Product teams to align on revenue targets, understand client needs, and identify strategic growth opportunities across a diverse portfolio..
Ensure seamless execution of client onboarding and project delivery – monitoring progress, troubleshooting issues, and maintaining billing accuracy to uphold operational excellence.
Partner cross-functionally with internal teams, including Sales, Technical Support, and Product Development, to address client queries, enhance workflows, and introduce innovative solutions or service offerings.
Develop and maintain strong relationships with clients by participating in key meetings, addressing escalations, and uncovering upselling or optimization opportunities.
Champion the adoption of company-wide initiatives, new services, and client engagement programs in collaboration with the Director of Account Management.
Spearhead onboarding and training for new team members, ensuring they have a clear understanding of our process standards and service expectations.
Track and analyze key performance indicators such as client satisfaction, team performance, and service level agreements to drive continuous improvement and business growth.
Required Qualifications:
Bachelor's degree from an accredited institution or equivalent professional experience.
Minimum of 6 years of experience in account management or client services, preferably within the technology or telecommunications sector.
At least 2 years of demonstrated leadership experience in a people management role.
Proven expertise in onboarding and training new hires, fostering a consistent understanding of service standards.
Experience with various client management tools and platforms, with a strong grasp of performance metrics and analytics.
Ability to multitask and thrive in a fast-paced, dynamic environment.
Highly organized with strong attention to detail and efficiency.
Exceptional written and verbal communication skills, with a proactive and solutions-oriented mindset.
Skilled in problem-solving and navigating complex client challenges to deliver impactful resolutions.
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This is a hybrid role based in our Diamond Bar office, with the flexibility to work remotely a portion of the week.
Duties & Responsibilities:
Oversee the daily operations of Account Management team, cultivating a culture of accountability, collaboration, and high performance.
Mentor and develop Account Managers through regular feedback sessions, one-on-ones, and performance evaluations, enabling them to provide top-tier service to our clients.
Collaborate closely with Sales and Product teams to align on revenue targets, understand client needs, and identify strategic growth opportunities across a diverse portfolio..
Ensure seamless execution of client onboarding and project delivery – monitoring progress, troubleshooting issues, and maintaining billing accuracy to uphold operational excellence.
Partner cross-functionally with internal teams, including Sales, Technical Support, and Product Development, to address client queries, enhance workflows, and introduce innovative solutions or service offerings.
Develop and maintain strong relationships with clients by participating in key meetings, addressing escalations, and uncovering upselling or optimization opportunities.
Champion the adoption of company-wide initiatives, new services, and client engagement programs in collaboration with the Director of Account Management.
Spearhead onboarding and training for new team members, ensuring they have a clear understanding of our process standards and service expectations.
Track and analyze key performance indicators such as client satisfaction, team performance, and service level agreements to drive continuous improvement and business growth.
Required Qualifications:
Bachelor's degree from an accredited institution or equivalent professional experience.
Minimum of 6 years of experience in account management or client services, preferably within the technology or telecommunications sector.
At least 2 years of demonstrated leadership experience in a people management role.
Proven expertise in onboarding and training new hires, fostering a consistent understanding of service standards.
Experience with various client management tools and platforms, with a strong grasp of performance metrics and analytics.
Ability to multitask and thrive in a fast-paced, dynamic environment.
Highly organized with strong attention to detail and efficiency.
Exceptional written and verbal communication skills, with a proactive and solutions-oriented mindset.
Skilled in problem-solving and navigating complex client challenges to deliver impactful resolutions.
#J-18808-Ljbffr